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Exterior Contractor reviews in South Haven

  • F
    Avalon Building Concepts
    I have been a member of Angie's List for years. I have happily recommended people and firms I have used before. I have never rated a firm lousy before. Avalon Building Concepts earned it. I will review by category. Price: Fair I got five bids for roofing and siding my small home in South Haven, Michigan. Avalon was right in the middle. Quality: Lousy. I have included photos of their work. Please note, this work was done in very cold weather and the crew was in full winter gear. I let them set up a workshop in my garage and they brought in kerosene heaters to stay warm. Still, when you are up on a ladder doing tin work in single degree weather, you don't think about producing great quality, you just want to get it done. The mitered edges of the tin work is poor. The first big wind and siding blew off the house. (really). Seams in general are sloppy. I have included a photo that is representative of their finish skills. (please note photo of small piece of trim used to cover a mistake) They started applying siding from the top down (should be from bottom up) and another photo shows you the finish with the wrong side of the siding against the decking. I am having another contractor come in and repair the mistakes. Again, I do want to point out that the actual work crew were very nice people. They just weren't skilled at what they do. There was no "job boss". The roofing boss tried to help manage the issues, but again, he is a roofer, not a sider. In March (job was contracted in October) after I continued to squawk, they sent a "quality control" person to look at the job. He acknowledged it was poor workmanship and he took photos and notes on what needed repair. I had already sent photos in, but again, to Adam the roofing boss. My wife had spent hours cleaning the yard of nails and construction material. He said he was sorry for that and the crew should have done that. (he's right, it is in the contract) Then he said he would get the magnet roller and go over the yard himself. I had to tell the quality control guy that siding nails are aluminum and the magnet is useless. The bottom line is the quality is very bad. I have given up on getting any satisfaction from Avalon and have made the decision to pay another person to re do their work. Don't believe their website. You'll notice there are no photos of my house on their site. Responsiveness: Lousy. Oh my, where do I begin? The job began in October. The materials for the roofing were promptly delivered. I received three separate start dates and no one showed up for them. Eventually, they did start the roof, but not before the materials left on the lawn killed the grass and has had to be reseeded and repaired. The roofing crew was fairly efficient once they got started. They finished the seams between the roof and the existing shingles with one by fours. I got a call saying the job was done and to pay the remaining fifty percent due upon completion. I told them it wasn't finished and they sent a new person down to look at the job. I pointed out the one by four finish (photo attached) and he said that is the way they have to do it with my type of roof! I ask if finishing with untreated 1x4's was the way Avalon did it? He said yes. And that it was the homeowner's responsibility to paint it to match. I looked at their example photos on their website and no other roof's were completed that way. Finally, after many blood pressure raising conversations, Adam, the crew boss, said no, that is not the way to finish the job and it would be addressed. Now the wait for the siding crew. They could not give me an estimate of when the job would be done. It was "on the schedule." Lots of false starts. It took seven! months to complete the job. Punctuality. I think I covered that above. There were also many, many text messages never replied to or acknowledged. The only thing they are punctual at is sending out the bill. Professionalism. Lousy. No one seems to talk to each other there. If there was any bright spot, the folks in production at least tried. They did not assign a member of management to supervise the siding crew. They didn't know that a dumpster sat in my driveway for a month after completion of the roof. I finally called the dumpster provider and asked them directly to pickup the dumpster. It was winter. There is no on street parking allowed. I just wanted to be able to use my garage. The last straw was a call I got yesterday. I was told there was a collection letter issued. Now, they took seven months to complete (it is still not complete, but I am paying another contractor to do that) and they wanted paid right now. The invoice went out early May and was paid immediately. Thank goodness I paid by credit card and had the receipt. I lost it. I am a small businessperson myself and pride myself on my excellent credit history. A collection would be devastating. Especially when they were paid immediately upon receipt of invoice. For the first time after exploding, I finally got to talk to a manager in finance who acknowledged they were wrong and that he would make sure no credit bureau would receive the collection notice. They are very good at acknowledging wrong doing. They are not very good at not doing wrong. Please consider another vendor for your work, unless you place a higher value on meaningless apologies than you do on good work done on time.
    - Michael N.
  • A
    CertaPro Painters of Grand Haven
    This project was executed professionally and with total excellence! The painting team did a great job in a very short period of time. The area was cleaned up and looked perfect when they finished. We are very happy we found this company and would recommend them to anyone.
    - Stephanie H.
  • A
    Better World Builders, LLC
    From the beginning to the end, the service was exceptional. The craftsmen and site manager were knowledgeable and skilled. The work was completed on a acceptable schedule and we were kept informed about any and all delays and unexpected needs. As with any older home there were some unforeseen circumstances. The jobsite was kept organized and the area was policed and cleaned at the end of each workday. My wife and my needs and comfort were always considered.
    This was a huge commitment for us to invest in our home and we feel that we were treated well and our needs were considered and met at every juncture of the job. We are very pleased each time we drive up to our house, open one of the new windows, enjoy the quiet, and realize the savings from the investment. We feel that our money was well spent and our needs were met.
    BWB not only dealt with the nuts and bolts of the home improvement, but evaluated energy needs and explained the concepts and they were instrumental in the financing of the project.
    Suffice it to say, we are pleased and wouldn't hesitate to recommend BWB to family and friends.
    - Harry K.
  • A
    Paragon Painting LLC
    Contacted through Angies List and received a response back quickly. We set up a convenient time for an estimate. Was right on time, friendly and professional. Got back our estimate the next week. We had a fairly tight time frame and they were able to accommodate us.
    The power washing was done on schedule and was very thorough getting the house and trim ready for new paint. 
    The next week they were back right on schedule bright and early starting to paint. They covered and taped anything that wasn't being painted and were very careful around the plants, flowers, bushes and other landscaping. The painting crew was punctual and professional and made sure to explain everything they were going to do and had done at the end of the day.
    They put on two good coats in two days. They caulked and painted all the wood trim. They came back a third day to touch up a few areas and do a thorough cleaning around and make sure we were 100% satisfied. They even went so far as to paint some extra trim around a door.
    It was a very good experience, from the initial contact, to the price, to the quality and professionalism of the painting crew.
    We would highly recommend Paragon Painting.

    - Brent N.
  • A
    Montell Construction
    Provider called me to schedule an estimate on my deck.  After discussing
    the situation with what I need and that my deck is possibly an
    insurance claim, we both decided they were not a good fit for my deck. 
    Very professional!  She explained why they do not work with insurance
    claims.  We both hope to work on a project for other areas of my home
    (siding, windows, etc) in the future.
    - Debi L.
  • A
    CertaPro Painters of Grand Haven
    CertaPro of Grand Haven was very profession, the painting crew did a very good job not only painting the house but on clean up as well.
    - Robin A.
  • A
    Paragon Painting LLC
    Kevin and team were professional, responsive, and thorough. Did a very good job and will plan to use them again in the future.
    - chris d.
  • A
    Phillip Ryan Handyman Service
    Phil is very nice, gets busy and gets it done. The door looks great, but the tub repair is amazing you can't even tell where the repair is.
    - Kathy C.
  • A
    Phillip Ryan Handyman Service
    Very meticulous. Professional, great job, never a drop of paint anywhere.. Very good at getting all the hard to reach areas like under the mulch at ground level. Very good job!,,,,
    - John O.
  • A
    Potts Masonry
    I would recommend them.  They are high quality and very professional.  Their price is the way I would expect them to be.  They are not the cheapest out there.
    - Dave V.
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Home Exterior Specialists in South Haven

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