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Hospital Care reviews in Royal Oak

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  • I was scheduled for Monday morning and received a call from the imaging area, not the scheduling department, informing me that there had been a mix up in scheduling as the radiologist who performs the service was not in that day and therefore nothing should have been scheduled. This was not a friendly call with an apology or an attempt to help. This was simply information. I asked when the next appointment availability was and I was told Thursday would work and we agreed on Thursday at 3:30 but if you can get here earlier that, that would be great". I rearranged my Monday and Thursday calendar to accommodate the change. When I arrived on Thursday around 3:20, I signed in and waited. And approximately 3:45 I was asked for my ID and insurance information. At 4:15 I was informed that the technician who performs the procedure had already gone home and it was my fault because my appointment was at 3 and not 3:30. I explained that I had a voicemail on my phone confirming the 3:30 and would be happy to let them hear it. They literally raised their hands in the air and stated that this was an issue with scheduling, not x-Ray. I explained that although that was a silly response because they were all part of the same organization, and that it was not the scheduling department but the actual imagining department that rescheduled me, he restated that it was a scheduling department problem. He offered no apology, no solution, and had me wait 45 minutes to tell me this. There was not even an offer to reschedule. I believe it's important to note that I've worked as a consultant in the healthcare industry on both the payer and provider side and this is not an uncommon practice and St John hospital facilities and the general sense of disorganization and rudeness is not limited to imaging. . I only agreed to go there because my primary care physician is affiliated and he thought it might be easier. Given the competition in the SE Michigan area including UMHS, William Beaumont, Henry Ford, and DMC just to name a few, I would wholeheartedly recommend that you look elsewhere for your healthcare needs for you and your loved ones.
    - Edward B.
  • Entire experience was not good. Only place where on day 2 my Dad asked to "get me out of here". Had to ask that certain nurses not be assigned very early on. Nurses did not know how to manage a pneumostat on a chest tube. One put tape over the air vent to stop it from leaking. Dad had a significant air leak in his chest, so they were risking him developing another pneumothorax or developing emphysema by purposely blocking the air vent. One nurse wanted to break it open to empty it... Walked in on pneumostat full & overflowing a few times. Walked in on this going on & feeding tube draining into the bed as wellness with Dad lying in all of it. They are short staffed. We were told on our tour that in the "ICU unit" the patient to nurse ratio was 2 to 1. It was actually 5 to 1. Dad frequently waited 45 minutes to an hour for assistance. There was 1 nurse that was good. The rest were terrible - never checking on my Dad, not keeping him off his bedsore, disregarding him when he said he had difficulty breathing, arguing with him & us. They also ignored physical therapy's direction for 2 person assist to help Dad in & out of bed. We would walk in on my Dad being assisted by 1 nurses assistant in or out of bed several times. This was a decanulization risk as well as fall risk. We were also told on our tour that he would have some of the same doctors as he did at another nearby LTACH. None of those doctors saw my Dad at Kindred. Doctor visits by specialists was infrequent. There are house doctors on staff at all times that are not very good. We tried to explain to one of them that Dad was showing signs of high CO2 - hallucinating, rapid breathing & complaining of having difficulty breathing even though pulse-ox said his O2 saturation was good. This went I for a few days until he was rushed to a nearby ER - septic, unresponsive, back on a vent, with his CO2 at 100, blood pressure dangerously low, kidneys in distress. If they would have done a blood-gas blood draw a few days before, they would have seen his CO2 rising & put him back on the vent before he was in crisis. Respiratory therapists were not good here as well. They also disregarded my Dad saying he was having difficulty breathing & signs of high CO2. At the same time they were trying to wean him rapidly from the trach, decreasing O2 20% at one time - which he could not tolerate. They only increased his O2 because we asked them to. Then I find out the next day that I was being accused of turning his O2 up to 100 by myself. A resiratory therapist turned it up, I would not even know what dial to touch & would not dare to try. So in addition to having to advocate for my Dad daily, I had to defend myself to several Kindred staff. In the 3 weeks he was there, he either developed a new chest infection or an existing one became worse. They managed this very badly. Dad almost died there from incompetence of medical staff. This place is in a bad part of town, shabby accommodations, showing Kindred had little interest in investing in the facility as well as staff. We only moved Dad here because we had no choice - supposed LTAC bed shortage at his time of discharge from Henry Ford. We have yet to receive his medical records we requested over a month ago. Still waiting for release form we requested.
    - Cindy B.
  • It went great. They have a separate area for pediatric emergencies which I find very appealing. We were seen in about 20 minutes which I find outstanding in a major metropolitan area emergency room. Dr. Sawni was so kind and knowledgable. She made my daughter feel very comfortable and my husband and I trusted her immediately. The front desk person was very kind. It was an excellent experience, especially as nervous parents new to the area.
    - Jennifer P.
  • Before I agreed to this surgery I told my Doctor that I was concerned about the "observation rule" and that I did not want to stay in the hospital under observation because the insurance in many cases will not cover it if you were classified as under observation. The Doc assured me that he was going to admit me for an over night stay due to my circumstances, he said that I had to stay and as long as he admitted me that I would be ok. I might ad that this hospital never mentioned anything to me about  the possibility having to pay for the over night visit, I understand that a lot of hospitals will not advise most people about this rule, they just get surprised when the bill shows up and it could be in the thousands. I contacted Medicare and they said that as long as my Doctor ordered my stay that it would not be considered observation. This hospital is not clean; at least the floor I was on felt dirty. I did not get the overnight care that I was expecting from the nursing staff. . There was blood underneath the dressing(s) which I took care of myself most of the night. I did not feel human. The next morning my friend came to visit and he was not happy with the condition of the room. I ordered breakfast and it was cold, and there was green mold on my toast. My IV bag had been dumped it in the sink in my bathroom and left  there.  To top it off when I went to check my status on their web site as I suspected it said " Observation"  I will be discussing all of this with my Doc and I have complained to St John's about all of this. If I get billed it will just make the situation much worse. I would advise anyone going to the hospital to ask about the "Observation Rule" The rule has prevented some folks nursing home care due their status at the Hospital,  you must be Admitted in order to receive nursing home benefits. This story was on the National News early last year. As far as I know this rule covers all insurance not just Medicare. Know Before you Go to any Hospital what this rule is all about.

    - Gloria S.
  • I have never been happy with them especially with their billing. I think they do not know what they are doing. I had some bad experiences as an in-patient there. I was also there in 2000 for prostate biopsy, and I had blood poisoning there. They sent me home, and then I went back not feeling well about eight hours after the surgery. They said it was just a case of white blood cell count, and they sent me home again. That night, I got deadly sick, and I had to call an ambulance. I was in there about two weeks, trying to get things under control. I would go back in there in case of a super emergency.
    - Titus M.
  • They took her in quickly enough and the first several hours went well. They got the drug reaction under control and then started to deal with the original severe back pain. Unfortunately, it rather went south then. I have dealt with Beaumont ER many times and have been happy with the service. However, this time, she had to wait almost 48 hours before any real help was given and that whole time she was in a waiting area with basically no help at all. Finally, the pain clinic PA arrived and was helpful. However, by then it had been a truly awful experience. The biggest problem was communication. Once she left the ER for this waiting stage, it ws impossible to find someone to help and it lasted forever.
    - MARY C.
  • I felt like a fool going to the ER over a big toe...but there I was. I haven't dealt much with hospitals or urgent cares, and the pain was excruciating, so it was the only place I could think to go. They triaged me and gave me the option of going through the regular ER, or moving towards their Urgent Care that was in the same facility as the ER. I chose the Urgent Care, and they had me in and out within two hours. They assessed me, got my X-rays, and got me out the door with a small bootie, some Vicodin, and a diagnosis of a crush injury. I pretty much felt like a baby the whole time because it was just a toe, but the PA who was working with me was very reassuring. She kept saying the digits (fingers and toes) hurt terribly when they are injured due to all of the nerve endings. Now, whether that is true or not I do not know, but I appreciated her attempts andy making me feel less foolish!
    - Melissa K.
  • They were fast, friendly, and to the point. I went to their emergency room. They took good care of me. I didn't have to wait a long time. I think it was only 10 minutes before I saw someone for my hand injury. They took x-rays, and gave me a splint. They gave me a suggestion for a follow up for an orthopedic surgeon. They sent me on my way. I was done in less than an hour.
    - Valerie P.
  • The office and staff were caring. I think they were one of the best. They were very clean. They have a big staff and they take care. I never felt like I was being mistreated or neglected. I had an incident with one person or two and it was handled in a quick manner. The morning nurse was bring me my peel and she dropped one of them on the floor and then she picked it up and she gave right back to me like here take this. I told her I was not going to take a peel from the germ floor. So she looked like I was being picky or something but she got me another peel.
    - Janet F.
  • The hospital is very clean and very secure. They make sure you have you bracelets on when you have a baby there. The bracelets actually ding when your bracelet and your babies get close together. They have excellent parenting programs that are free. I have recommended them to many friends.
    - kerri f.
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Hospitals in Royal Oak

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