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Homeowners Reveal Lawn Care Scams and Shoddy Service

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What Type of Grass Will Grow Best in my Yard?

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To Fully Winterize, Look Outside the House

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Lawn Treatment reviews in Rockford

  • A
    Aaa Lawn Care Inc
    Great. They're professional and punctual. Price is on par with other lawn servicers. We were doing our own fertilizing and decided to have someone else do it. We chose them over others because we had used them years ago at our previous home and had great results.
    - Christine A.
  • F
    Lawn Doctor
    Let me first say I have never had a lawn service prior to 2016. I used Tru-Green. When I originally started looking for a local company, rather than Tru-Green who I'd used the year before with fine results, I spoke with Kendall Hines at Lawn Doctor Grand Rapids. While he is clearly a go-getter and a salesman, and the owner's son, he was not able to deliver on promises made! I had to contact Lawn Doctor 3 times to get the service started! Other lawn services had already done first applications for customers. I was told several times, the ground was too cold. That worked until I checked with MSU and found the ground had been warm enough for two-three weeks. When I finally did get the owner, Mike Hines, to come out, I showed him the crabgrass that was already starting. He stated it wasn't crab grass but rather a broad-leaf weed and the broad leaf weed control product he would be spraying would take care of it. Not only did it not take care of the crab grass, it didn't take care of the other broad leaf weeds! The crab grass continued to multiply and has consumed over 50% of my back yard and front yard. I believe this company took on way more work than they could handle for 2017. I don't believe the products they are using and/or the method they are using for spraying are effective. Mid-way through the season, apparently, an "operations manager" came on board, Michael Brooks. He has stated several times that he was "brought in to fix the problems" that are/were occurring with Lawn Doctor. I did get him to come out on August 31 and actually look at my lawn. NO ONE HAD EVER COME OUT NOT EVEN WHEN I GOT THE ORIGINAL ESTIMATE, I PROVIDED SQUARE FOOTAGE BASED ON TRU-GREEN'S ACTUAL MEASUREMENT LAST YEAR. I only switched because I wanted to deal with a local company rather than a national company. BIG MISTAKE! Michael (who gave me a business card indicating he is a "partner and operations manager" walked the entire acre with my husband and I on August 31st (four full months after service began) and in the end said, "This is the worst lawn I've seen to date with the most crab grass". He then made arrangements to come spray it himself. That occurred a few days later. HE HAND SPRAYED ENTIRE ACRE. It did kill the crab grass and some of the weeks but now I'm left with a brown yard. SEE THIRD PHOTO The photos I have attached tell the story better than I could. One photo is of my front lawn last year on September 9, 2016 and the other shows the condition of my front lawn from same view on September 9, 2017. i contacted Michael Brooks, September 15 and sent photos of the dead crab grass areas along with photos of a bucket of weeds my husband had hand-picked that very day and asked "what's next". I got a response stating he had "upheld his end of the bargain--killing the crab grass" and wanted me to sign up for another year and offering to power seed the areas where crab grass was killed for free but only guaranteeing it if I signed up for next year! He has was recommending that I pay another $350 to have the whole yard power seeded. including areas he "felt" had been brown for a long time including along driveway. I sent him the two photos below and it clearly shows I did not have dead grass along driveway last September! I responded that I did not intend to throw good money after bad. I didn't need power seeding just one year ago as witnessed by the photo from last year and the only reason I have dead grass all over the place is because Lawn Doctor's service didn't make anything better only worse! I requested a full refund of my $642 as I do not believe anything that was done in the previous treatments did anything. I have two more applications owed but I see no reason to put fertilizer on a dead lawn. I'm waiting for a response to my request for a full refund. Tru-Green will be getting me back as a customer next year. Lesson learned--I will never pay up front again not even for a discounted rate.
    - Barbara M.
  • F
    Lawn Doctor
    We have always done our own Scott's program on our lawn but met Lawn Doctor at the home improvement expo at the Delta Plex in Feb/march. They did immediate pricing and payment with a expo discount that was close to what we were paying to do ourselves. First application was weeks after our neighbors service providers had completed theirs. I called and we were on the schedule for a week or so out. Front lawn seemed stunted and unhealthy. Aeration was recommended which I accepted but they didn't come out to aerate. spring and summer brought more late applications at which point maple tree seedlings had sprouted and our front lawn looked like a small forest. Like 1000's of baby trees and to the point where it was choking the sod. Broad leaf application did not kill these and I was told that the mower would take care of it. Well it didn't and after threatening to cancel my service they ended up coming out to retreat. Problem solved maple trees died within a few days of retreatment. Fast forward to fall: lawn was not the rich green compared to years past that you typically see with winterization step and small patches of dead grass were starting. By the following spring I thought we were going to need to till under the sod and start over. The lawn was patches of dead grass and didn't really recover until almost July when the mower was actually cutting the grass blades. Luckily trugreen was able to bring it back. It is now rich and lush again. I swear they were skimping on the chemicals. $500 vs $300 I guess you get what you pay for.
    - Alisha H.
  • A
    TENDER LAWN CARE
    I sent a message to Tender Lawn Care to request an estimate for weekly lawn care.  Their representative called me back the same day, unfortunately I was outside their service area so I could not schedule work with them.  Very nice communication, I really appreciated them letting me know they would not be able to provide lawn care instead of leaving me wondering by not getting back in touch with me.
    - Teresa T.
  • F
    Grass Guru Lawn Care

    This was the second year we had used Grass Guru.  The previous year there had been quite a few issues, but he really tried to make it right, so we tried it again using a different fertilizer provider.  They came twice and then disappeared for two months.  I tried emailing and calling with no response.  Finally I called the company directly that was providing the fertilizer, and worked directly with them.

    I just recently received an invoice for services that I had already paid for, after six months of no response to my calls or emails. 






    - Anne H.
  • F
    Tuff Turf Molebusters
    My lawn was larger than the area stipulated in the promotion, so the company said it would aerate the additional space for another fee.  However, they refused to return even though I agreed to pay the additional fee.  Ultimately, they were very unprofessional, and I will not use them again.
    - Cheryl L.
  • A
    TENDER LAWN CARE
    We use Tender Lawn Care for all of our lawn care needs.  Every year they do our mowing, fertilizing, wood bark and snow removal.  Last summer they put in some planting beds for us as well.  Everyone is always very professional and friendly from the office staff to the guys who mow our lawn.  They do such a wonderful job and can always be counted on to get the job done. I highly recommend them to anyone looking for someone to help them with their outdoor needs.
    - Michael G.
  • A
    Tuff Turf Molebusters
    We are really happy with them. He is dependable. He is always here when we need him. He is very efficient with snow plowing. He is very friendly and professional. If we have a particular problem, he is happy to help with it. We have recommended to our neighbors who have hired him as well. He completely solved our mole problem which is so hard to do.
    - Myra Jane H.
  • C
    Turfs Are Us
    They have not fixed those problems area yet, mowed over a line of plants I requested they avoid, and burned out parts of my lawn. When I called about the burned out spots, the owner did not sound surprised and said "yeah, it's cause you didn't water that area much so it was not well watered. We have lots of other problems in the area like that." My thought was that if it's not watered well enough, they shouldn't have fertilized. Plus, they are ending up costing WAY more than they're worth - the one stop shopping is not better.
    - Emily B.
  • A
    Meadowgreen Inc
    The representative for Lawn Rx always shows up on time with a clean and neat truck ready to serve. They leave informative literature and instructions after each application. I have never had service even close to what Lawn Rx provides. Always friendly, always courteous, always professional.
    - Kevin B.
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Lawn Treatment Services in Rockford

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