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There are 61 highly-rated local home cleaning services.

House Cleaning reviews in Rochester

  • A
    Your Maid Service
    The Your Maid Service crew is so thorough and accommodating! They are willing to work around your schedule as much as possible, are communicative about everything and do a fantastic job. The house always smells so good after they leave! I am so glad to have found them!!
    - Alicia G.
  • A
    Your Maid Service
    We have used this service for several years and couldn���t be more satisfied. They are honest and completely dependable. Communication is very open and welcome. I found them to be flexible when I needed a schedule adjustment. Best of all they do an outstanding cleaning. My favorite day of the month!
    - Carol S.
  • B
    Rochester Residential and Commercial Cleaning
    I was contacted quickly after requesting a quote, and the owner personally reviewed the house with me. She explained what the cleaning team would do and the products they would use. I was pleased with the cost she quoted. The cleaning result was average due to a few basics that were missed: some trash not emptied, area rugs not vacuumed, stove hood not cleaned, an oil-based stainless steel cleaner used despite requesting it not be used. I'll try the company again since this was the first time cleaning our house, and knowing the house better in the future may help.
    - Janet K.
  • A
    Rochester Residential and Commercial Cleaning
    The service has been very good. The owner is very responsive every time when I called and when I need to changed the date. She get back to me immediately and she answer the phone right away. I 'm very happy with them and used them for a couple of years. I'm very happy with the service and continue with them. The young lady that comes every other week takes an initiative to do extra things. She does hire good people. A+ for responsiveness.
    - Ann B.
  • F
    The Cleaning Authority - Troy
    We discussed that pricing was $40 per hour for two maids. This is a little below going market rate so I repeated it back to her to confirm. On the day of the cleaning I had an emergency and was at the dentist. Instead of any one calling me, they just broke in to my house without calling me to see if it's ok, and started cleaning. I then explained to them that they should have called me because I was literally a block away, and they said nobody told them I was a new customer. Anyways, what really got them fired was that we started discussing price and they said they were told to charge me $80 per hour!!!! When I explained that it was double the price quoted one of them even commented that this happened all the time where customers were given one price then charged another. They said it was their "OTO" price, to which I explained that we were more than ready to hire regularly once we saw the quality of work and the price had been agreed upon of $40 per hour. They called the owner and asked her to call me, and she never bothered to call back and discuss with me. She knew what she did! Most people would have allowed the cleaning to be completed or not brought up price before it was time to pay, but I have seen the old bait and switch before. I fired them and paid $60 for the one hour they cleaned, which is a split between our agreed upon price and the random number they came up with on a whim. I now regret that. I would not only not recommend this company, but I have decided to never hire another maid service I found online after being given the bait and switch by another company also (at least in their case the price hike was discussed after the first few cleanings). Yes, I am wary of any companies with such lack of integrity even being trusted to have access to my home and be around my family. Seriously question our safety after this experience.
    - natasha v.
  • F
    The Cleaning Authority
    We discussed that pricing was $40 per hour for two maids. This is a little below going market rate so I repeated it back to her to confirm. On the day of the cleaning I had an emergency and was at the dentist. Instead of any one calling me, they just broke in to my house instead and started cleaning. I explained to them that they should have called me because I was literally a block away, and they said npbody told them I was a new customer. Anyways, what really got them fired was that we started discussing price and they said they were told to charge me $80 per hour. When I explained that it was double the price quoted one of them even commented that this happened all the time where customers were given one price then charged another. They said it was their "OTO" price, to which I explained that we were more than ready to hire regularly once we saw the quality of work and the price had been agreed upon of $40 per hour. They called the owner, who never bothered to call and discuss with me. She knew what she did! Most people would have allowed the cleaning to be completed or not brought up price before it was time to pay, but I have seen the old bait and switch before. I fired them and paid $60 for the one hour they cleaned, which is a split between our agreed upon price and the random number they came up with on a whim. I would not only not recommend this company, but I have decided to never hire another maid service I found online after being given the bait and switch by another company also (at least in their case the price hike was discussed after the first few cleanings). Yes, I am wary of any companies with such lack of integrity even being trusted to have access to my home and be around my family. Seriously question our safety after this experience.
    - natasha v.
  • C
    KMH Personal Home Services
    The first cleaning I was reasonably impressed with their dusting and thoroughness. By the third cleaning they started on our other house and there was a lot of miscommunication. They spent a VERY long time polishing the cabinets we were about to repaint and I did not want cleaned, and did not have time to do basics like mop the floors or do the backsplash I asked them to do. But the main reason I stopped service was the bait and switch: they quoted me one price then it doubled when they saw our second house and that we had the means to pay more. I might have kept the service but the bait and switch was lacking integrity.
    - natasha v.
  • F
    Your Maid Service
    I called to have them come in and give me an estimate and spoke to the man, who said the woman would call me back right away. It took her two days but she called, then we set up an appointment in an hour for her to come in and give me an estimate. She didn't show. I called back and texted and she never responded. Just ghosted. Very unprofessional -- as though my time doesn't matter.
    - ann g.
  • A
    Scent From Heaven Cleaning Company
    We purchased the offer for 8 hours of housecleaning. A team of four showed up on time at the agreed to appointment. They worked very well together and were very friendly and professional. The quality of cleaning was excellent. I will be contacting them to arrange for a regularly scheduled cleaning.
    - Joe S.
  • A
    ELITE HOME CLEANING
    They charge a flat rate. If we need special things done, they do whatever. They are more than happy to do that. They know we are both handicapped,they know we can't get to those things, so they've been very helpful with doing that. The same people come out every time. They have never changed. My wife is very happy with them, she is the one who deals with them. We would recommend them too. It's hard to get a good housecleaner.
    - MARVIN S.
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Home Cleaning Services in Rochester

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