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Egress Window reviews in Rochester

  • A
    WeatherGard
    Windows were installed within 3 weeks. Crew did an excellent job. Now if I can only get them out to install siding and gutters. They already have cancelled three install dates. Started in early may, now end of June and still waiting.
    - David S.
  • A
    Emergency Egress LLC
    I called Mike (owner) and setup an appointment for Saturday morning. He was on time and very professional, easy to understand the process. We hired him and the window was installed on the following Thursday. They showed up on time, installed the egress window, and cleaned up all there mess. I was very pleased with the job they did. Mike and his crew were very through and professional. I would highly recommend Emergency Egress.
    - Kimberly P.
  • A
    Egress Solutions Inc
    The Jon Mark did was fantastic. All ground was covered, all work area inside and out was completely cleaned. After 2 years of the work being completed I thought I had an issue. Mark promptly emailed back and setup an appointment to review my concerns. After review, it was a clogged track on the window that I should have been doing monthly maintenance in my own to clean out. Mark took the time, explained what needed to be done for routine maintenance to ensure the window performs optimally I can't remember the last time someone responded to a concern after an installation or even came out to review the concern. His follow up is top notch and would recommend his company to anyone whom needs this solution in their home
    - Norm L.
  • A
    Emergency Egress LLC
    heavy rains we had I initially contacted Mike about an issue with my egress window back in summer (Aug '13) last year. Water would collect inside the window during heavy downpours and it would seep thru the window into the basement floor. Mike stopped by the very same day to take a look and gave me a detailed estimate. I scheduled to get the work done the following week. Mike's crew showed up on time and they got to work right away. Took them less than 2 hours to finish the work and everything looked good. I had almost forgotten about this issue when suddenly a week before Christmas, I noticed water in the basement again. The snow had melted due to the warmer temperature and had caused the ground to be saturated with water again. I called Mike again (had an 18-month warranty on the service) and left him a voice mail saying there was still an issue with the egress. He returned my call promptly and told me that he would be sending his guys the next day to take a look. They came the next day and tried to find the root cause by digging under the gravel. Well, turns out the builder had originally installed a different kind of drain pipe (much narrower) that was causing the issue. They fixed the problem and since then I haven't seen any issues even during the heavy rain we had last week. Great service and I would highly recommend their work to anyone needing egress window work.
    - Vinayak S.
  • A
    Egress Solutions Inc
    Excellent...

    Took the time to explain all details of the work to be performed and options for window well and cover,, Pulled all appropraite permits

    Covered all access to the side of the house with wooded plywood to protect the grass.

    Cleaned up, which I can say is more than other contractors do.!!

    Did full explanation of how to use the system upon completion of the job.

    Excellent communications via email or voice calls.
    - Norm L.
  • A
    Emergency Egress LLC
    to Mike Johnson from Emergency Egress responded to my email promptly and came out to the house to do an estimate on the same day.  He was very professional and brought with him complete information regarding his qualifications and experience.  He also brought a small sample egress window so we could understand how it worked.  After interviewing others and calling references we selected Emergency Egress to do the work, which was a basement egress window in a finished basement.  The outside space was tight and heavily landscaped, but Mike had special equipment that enabled him and his crew to do the work easily.  The entire job was done in one day, including interior trim, and everything was cleaned up thoroughly.  They even replanted a shrub for me that no longer fit in the egress window area.  I was very pleased with the professionalism, courtesy, and skill of the entire crew.  I would hire them again and would recommend them to others.
    - Margaret D.
  • A
    Egress Solutions Inc
    They arrived on time, did exactly what they said they would do, cleaned up, hosed off my driveway, removed work boots when walking through the house to the basement.They were friendly, courteous, answered all questions and provided a thoroughly satisfactory job.
    - Andrew Y.
  • A
    Egress Solutions Inc
    We called Mark for an estimate for an egress window because our college age sons and their friends spend a great deal of time in our finished basement. He came out and spent a good deal of time checking out the basement for the best available place for the window. Because of the deck on the back of our house and the way our basement was finished, we only had one option. He is very knowledgeable and can explain things very well. Once it was decided where, he told me exactly how the job would go, gave us the estimate and we agreed to it and set up the installation. Mark arrived right on time with his two man crew at 8 in the morning and set up. Once they got the whole dug, and the drywall cut out inside(by the way, they do not replace the drywall - you have to take care of that yourself) and the hole was cut into our basement wall, Mark had to build the support sides from wolmanized wood and get the window installed. It was a labor intensive job, and he did it wonderfully. There was very little mess inside the basement. When they were done they cleaned everything up very nicely. They got the entire job done in one day. I was very impressed. Mark is a great guy, and his crew was also very nice. I would highly recommend him to anyone wanting this kind of work done.
    - Lynn & Wayman F.
  • A
    Egress Solutions Inc
    Installation of the egress window was very smooth.  The guys did exactly what they said they would do and on time.  Painless.
    - Jeffrey R.
  • A
    SUPERIOR GLASS BLOCK & MORE, INC
    unknown
    - John S.
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Egress Window Installers in Rochester

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