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Auto Service reviews in Rochester

  • F
    Precision Tune Auto Care
    I am very disappointed with this company, I stopped in after seeing a 39.99$ alignment sign in front and scheduled an appointment with John. He jotted my appointment time of Friday at 12PM on a piece of paper I thought was the appointment book. When I arrived Friday with my son, he did not even have my appointment down. He advised me that I needed an appointment due to being extremely busy and asked me who I made appointment with, I said " It was you John" (he said his name was John). He said Oh! I said it's okay I can come back next week, instead John gave me a smirk and said no it's okay I can get you in now. I was ok with it and dropped off my car to him. I walked home with my infant son about 3 miles away, it was hot that day in late July only a few weeks ago. At four o'clock I did not hear a phone call nor anything back so I called John myself. He said that they could NOT do the alignment due to other issues being upper control arm is also bad. I was disappointed that he did not call me to inform me this, I ended up having to call him. So I advised John that I needed the car to get to work that evening, so I needed to pickup my vehicle, he said it will be ready. I walked back to get my vehicle and it wasn't ready. After waiting patiently for a short time, the tech came in with the key after checking the Vehicle again? Not sure reasoning is but I had to go to work, John said he would call me later that evening or tomorrow morning once he got the price on the new Upper control arm and I said okay sounds good cuz I needed it repaired. To this current day, John nor anyone from Precision Tune Auto Care ever called me back to advise me if they could or could NOT repair my vehicle so I went to NAPA Auto care instead down the street and they assisted me like a true customer. I am very very disappointed with Precision Tune Auto Care, I do NOT recommend this place especially if you have to walk home for their service is terrible!
    - Jake Y.
  • F
    Belle Tire
    I left my minivan at Belle Tire in Rochester Hills, Michigan for front wheels alignment and defect pressure sensor change. I received my van back with the left rear fender and bumper bent. The unidirectional tire that had the sensor replaced was installed backward and wrong sensor was replaced. I am a handicapped and my van is adapted with hand controls and the technician may have tried the hand controls instead of driving with pedals. The manager of the store was very rude and disrespectful trying to intimidate me be shouting and screaming. He asked me out of the store because it was his closing time.
    - Daniel B.
  • C
    I had been in the week before for an oil change, and brake service. Oil changes are pretty good it is around $40. The rest of the stuff was warranty. Their service is slow, and the warranty parts they ordered the wrong parts. That's why I had to go back and they still got it wrong, so I have to go back again. I am not too impressed with their accuracy. Interactions are fine. They are apologetic, but it means I have to go back. I think if there were another option I would not use them, but they are the closest. I only use them because I have to. If I did not have to I would not use them.
    - Ken W.
  • A
    Joe Lunghamer Chevrolet
    First impression was good. They sell the car that we want. Their service keeps us going back. They do everything really well. We usually have a car every couple of years or three years and it will be fit and nothing goes wrong.
    - Joni A.
  • F
    Chrysler Capital
    It was a nightmare. They let all the oil drain from the bottom of my car. The next morning I had a lake of oil in my garage. I ran into the general manger and they took care of it. The waiting area was fine.
    - John S.
  • A
    Executive Auto Shippers LLC
    Executive Auto Shippers did a terrific job. They were very responsive to all of our questions and we were extremely pleased with the service and professionalism of the staff. The transporter was Safe Auto Transport and the driver Oleh was excellent. The auto arrived in California east of San Francisco 2 days early. Couldn't be happier. Car was delivered in great shape. I would use them again in a heartbeat!
    - Mark C.
  • A
    Mike evaluated the situation and gave me a price. He was also helpful in giving me tips for additional insulation that would help. Mike recommended I have the house energy inspected. This would give me more rebates. I did this and am very well satisfied with Dana and Mike. Mike was very professional and knowledgeable. When it came time to do the insulation, Mike was right with the installers overseeing the work. Not like some companies that quote the job and than just turn it over to the installers.
    - John M. L.
  • B
    Curts Service Inc
    They did the oil change and rotated the tires. They were pretty busy so, things took longer then expected. The detailing was not stellar. The inspection was okay and did bring a couple issues to our attention. I would not hire again because we have a friend that now does all our car repairs.
    - Robert H.
  • A
    I recently bought a Wrangler Unlimited 4 door, to my dismay the car did not come with power locks (or windows). While I thought I would be able to deal with it, after a 10 degree day of my kids yelling at me to unlock the door I figured I needed a solution. My first call was to RKST, who not only were confident they could do it, but quoted me a price that remained the same throughout the process. I also added a remote car starter, which was also priced out well in advance and remained the price to the end. My only complaint (and its not really a complaint) is that the job took much longer than quoted resulting in me sitting around for a couple of hours after they closed waiting. I say this is not really a complaint because they were perfectionists and wanted it to be right before I drove away, all three employees stayed until the job was done, even though it was only the installer who was working on the project. These guys are so friendly, professional and honest I wish every business I dealt with was this great. Some of my other not so friendly reviews could learn from these guys!
    - Brian K.
  • A
    Wonderful, fast, friendly, affordable auto repair experience. Pricing was very fair and work completed quickly. All staff were very professional and friendly. Happy to find an oil change center that I can trust.
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Auto Services in Rochester

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