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Furniture reviews in Richland

  • A

    First of all let me say that the sales people at Lazy Boy Furniture Galleries were very nice and very helpful and I enjoyed the experience of purchasing my recliner. The chair was delivered ahead of schedule (nice!) and the first thing I did was test out the fabric with a drop of water to see it bead up. Unfortunately, it soaked right in. Disappointed, I called the store to see if maybe there might have been a mistake and the chair hadn't been treated. I went to the store to talk to the sales lady in person. I'm not going to go into the entire conversation, but if I understood the sales lady and the manager correctly, yes, the chair was treated, but liquids will still soak in. The demonstration they gave me was apparently a gimmick to convince me to buy the warranty and was irrelevant. Needless to say, it made me doubt its validity. . . time will tell. In actuality, Ultra Shield is the warranty service. It covers food and beverage stains, human and pet bodily fluids, vomit, rips, tears, punctures and cigarette burns, stains from mold and mildew. Essentially, call them if it's damaged or will not clean up and they will determine if the reported stain or damage is covered under the protection plan. Be sure to read the pamphlet carefully before you decide. 

    So, the bottom line is, if you buy a recliner (or any of their furniture) and they offer you an extended warranty, the demonstration that shows fluid beading up means nothing. If fluids are spilled on the fabric, it will soak right in.

    - Alice C.
  • B
    - Catherine D.
  • A
    - Lindy D.
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Custom Furniture Makers in Richland

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