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Recent Floor Buffing Reviews in Olivet

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    Stone Solutions - Restoration & Maintenance
    We have a very small marble bathroom counter top that needed attention, we also have larger area of granite counter tops that needed only cleaning and sealing. We contacted Stone Solutions based on reviews we had seen on the internet, unfortunately the service technician was not very detail oriented, he only worked on the flat surface of the counter tops, only after I pointed out to him that he had neglected to clean the back splash did he go back and take care of those surfaces. Also, unfortunately I did not notice that he had not cleaned the inner rim of the marble sink so it still looks quite bad, my wife noticed this right away, I contacted SS and was told this would be addressed and in fact the technician called and scheduled a time to come back and correct the situation; but, he never showed and did not call to reschedule. I again contacted SS to discuss the incomplete counter top refinish and was told he would contact the technician and get back to me, never again heard from SS. I realize this is a small area that needs to be addressed and returning to complete the job is not cost effective for SS; however, I also realize that the technician did not complete the job on his first visit, that is not my fault. Considering the time that was spent on this job, the job was 99% labor with little material costs, and the process to clean and seal the granite was a matter of applying a liquid polish, allowing it to dry and wiping it off I think the job was over priced, $482 for 1.5 to 2 hours work. Updated 10/25: Stone Solutions did call us back and explained that they had experienced some unexpected employee turnover which was why they were slow in responding to our requests for further service. Unfortunately, after they came out they were still not able to address the inner rim of the sink, they gave me some ideas about how i might make it look better but restated that there is nothing they can do with that surface, it would require a special machine that only is in the shop, although I was able to improve the appearance of the inner rim by hand, guess they don't do this sort of thing by hand. Updated 12/21: I AM HAPPY TO REPORT THAT STONE SOLUTIONS HAS GONE THE EXTRA DISTANCE TO SATISFY ME, THE CUSTOMER. I HAD BASICALLY CONCEDED THAT WE I WOULD NOT BE HEARING FROM STONE SOLUTIONS AGAIN, I WAS WRONG, THEY CALLED AND INSISTED THAT THEY BE GIVEN THE OPPORTUNITY TO MAKE MY JOB RIGHT AND SATISFY ME, IMAGINE A SERVICE PROVIDER INSISTING THAT YOU THE CUSTOMER ARE HAPPY BEFORE THEY CONSIDER THE JOB COMPLETE. IT WAS NOT AN EASY SALE FOR STONE SOLUTIONS TO GET ME BACK ON BOARD, BUT THEY WOULD NOT GIVE UP ON ME, I'M GLAD THEY DID NOT GIVE UP. AS FAR AS I AM CONCERNED THEY ARE DOING WHAT IS NECESSARY TO MAINTAIN 100% CUSTOMER SATISFACTION. THANK YOU STONE SOLUTIONS.
    - Matthew L.
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Floor Polishers in Olivet

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