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Cleaning reviews in Oak Park

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  • Chanel goes above and beyond. She’s cleaned my home on numerous occasions and always does a fantastic job. I trust her like a sister and I will always choose Chanel to make my home sparkle. I highly recommend her, she is amazing and a breath of fresh air.
    - Chloe P.
  • It went Excellent. They did a fantastic job; there is a 3 year old and some of the carpet hasn't been cleaned in 5 years. They realized it was necessary to put down enzymes to further remove grease. The carpet they cleaned Looks Like New !!!!
    - Dirklan B.
  • They aren't the cheapest, they charge $100.00 for an extra room. They were thorough, but I did have to go over some stains, even though they said they would come back. They were better than another company we used. The only issue I had with them, was they would not come when they say that they would. They need to work on their promptness. I am not happy with their promptness at all. I finally got an carpet cleaner, I did not want to spend anymore money. I would recommend them though. Friendly, professional, knowledgeable, they answered questions that I needed help with.
    - Ronda K.
  • Not well. The paint job still has not been completed. We had to pay 50% up front, but the work completed is not worth it and incomplete. They walked out in the middle of their work, and tried to dodge questioning. They have a huge habit of saying one thing and doing another. When you call them out on this, they throw a fit. Verbal is one thing, something written in the contract is another. In addition, the entire project was supposed to take from June 30th to July 18th, as per their own contract. they didn't even complete all the painting until July 19th (the last day they decided to come) Chris only repaired the walls and ceiling after we pointed things out. But of course they paint the entire wall, then after we ask why something was not skim coated, they go over it and repaint... wasting so much paint in the process. When creating edges, all the white edges from the ceiling overlap on to the walls. the color should end at the corner, not 1/16 or 1/8 of an inch below the ceiling. In addition the job was never completed entirely, there are imperfections all over the place. Brenda even stated that she couldn't reach certain places and would come back to finish the job, and of course never did. There are even places where the ceiling paint is uneven, so there are different shades of white all over the place. Some of the paint continued to bubble, and they would continually complain about the humidity and say they would bring their fans and equipment, and yet never did. they continued to use our air conditioner and dehumidifier throughout the entire job. The paint was bubbling not because of humidity since the rooms that would have more had no issues. The problem was that rather than priming the walls as they were supposed to, they just painted right on top of the patchwork and old layers of paint, which shows everywhere. There are texture and finish differences all over the place because they never primed, which is common practice when doing any paint job. Also to clarify, they were not using primer and paint in one, I checked. They were also supposed to repaint the wooden railing for the stairway, which they left in the middle and then left in the yard in the rain, so is now ruined. In the middle they began working on the garage, eve though that was supposed to begin after everything inside was already complete, but we let it pass. In the contract it states they would lightly sand the panels and then paint. When we saw them working they were just taking a small scraper tool and taking off bits of chipping paint. In no way shape or form is using a scraper on certain spots considered sanding. We were only asking them to use sanding blocks to do the job, not get palm sanders (even though Chris verbally stated that before contract signing). We went out to ask why they weren't sanding and already began painting. Chris began to argue that the scraping is sanding, because he realized that he signed on for too much work. The discussion did get heated because he wasn't doing the job he contracted himself. He got so angry he started throwing stuff around and told his crew to clear out the house and not finish the job. To calm the situation down I told them to just leave the garage where it was and not do it. Brenda supposedly went out there and spoke to Chris saying "These people are good people and deserve to get their home done. We can't leave it such a mess." After this they came back in and started working again. When the paint job was finished they were supposed to begin the floor refinishing. Of course they never came back to do this. Up front they stated they had to rent sanding equipment to do the job, and was incorporated in the cost of doing the work. About 10 days in we get a call saying their sander was broken and in for repair. How they went from renting to owning, I have no idea. They they stated they would not be able to do the floors until it was fixed. We told them it had to be done, so start as soon as it was fixed. They expected it to be repaired by Tuesday the 19th. Wednesday nobody shows up or calls. I call Brenda and she screens the call. I text her and she says that it's still broken, and that they would have to cancel the project, backing out of their own contract. I told them they could rent the equipment, but the job needed to be done. Her response then changed to, we don't want to work in your home because "you yelled at Chris". This was in regards to when they began working on the garage before even finishing the work inside our home. It went from "our sander is broken" to "you yelled at us and did not apologize". While they were working in our home she never brought it up. She never brought it up when we fed her in our home. She never brought it up when we sent food home with her, so she didn't have to cook that evening. She didn't bring it up when she cried and stated how embarrassed she was by her husband Chris acting that way. Looking back we realize that they probably never planned on doing the floors in the first place. They took so long "painting". They try to start the garage too early. The sander was "broken" and they couldn't rent one. They knew we were in a tight spot and we wanted to get it all done through one group, so they tacked it on just so they could overcharge for a crappy painting job... At least if they were planning on not doing the floors, they could have tried to not ruin them in the process. Covering he floors in plastic would have saved us the trouble from having to now delay moving our stuff back in. The floors are scraped up more than before, and covered in paint and plaster. At least before our floors were presentable, and we could allow people upstairs, but now we are stuck having to find somebody else last second to fix their mess! We have called 7 new contractors, and they have come by to review what needs to be finished. Not only have they called the work done by Trinity Professional Services horribly sloppy, but that it's going to cost quite a bit more to fix everything. Every contractor has said that the hardwood floors should have been refinished first, because when saturating the edges the trim and walls will get stain all over them, and in the stair case the siding and the face boards would get ruined by the stain as well. This has now solidified that Brenda and Chris planned from the very beginning to never do the floors. We had no idea since we've never had a project like this done. The original invoice from Trinity asked for $962.50 to do the floors. Now every contractor I call is asking for $2079, $2061, $2182, $2015. They have to sand through all the paint and plaster that overs the floors. Then we have to now pay even more to get a lot of the paint redone because the stain has gotten everywhere on the edges, and to complete the work that was not finished and was done sloppily in the first place. Paying $1576 for shoddy paint work is not worth it at all, and now who knows how much more it will be to fix everything!
    - Alvin M.
  • The two techs were courteous and very professional. The cleaning process was explained in detail. Great care was taken to protect my hallway floor and furniture. Plastic or stryofoam lifts were placed under the furniture. I am very pleased with the results.
    - Marian L.
  • They came in, did what needed to be done.  They had trouble finding the house and spent time to contact me to check where the house actually was.  I called rather last minute and they still accomodated me and went the extra mile when the crew was given the wrong address.  I have used this service a few times since I found them earlier this year on Angie's list
    - Aviva P.
  • AWESOME!!  VERY quick response and very professional to deal with. I only decided this morning to have the gutters cleaned and called Carl.  I realize his schedule is going to vary from day-to-day, but today his assistant John was here a couple of hours later.  2 hours or so of work (single story home) and PRESTO - job done!  Don't hesitate to use Prestissimo - I know they'll be the first one I call when I need help with clogged/dirty gutters!
    - Michael B.
  • They were amazing and did a great job. They showed up on time, they did the service promptly and quickly. I asked if they could add a mattress instead of the rooms without carpet and that was not a problem. The pricing was incredibly reasonable when I compared it to other people offering the same service. They were super nice and super friendly.

    - Chene K.
  • The provider broke the work into two visits -- by my choice.  They were friendly but still professional.  I work in an office in my home so it is important that I be able to continue working to the extent possible and I was able to do so.  They left my fridge, stove, walls and woodwork sparkling.  Both times they walked me through what they had done.  Overall a pleasant experience.  I am already hiring them to help me clean a home that I am prepping for sale.
    - Aviva P.
  • The Provider was prompt and ready to work.  She did all cleaning services quietly and quickly.  She went above and beyond cleaning windows, corners and everywhere I could think.  She did an outstanding job. I would hire her again
    - Anton T.
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Cleaners in Oak Park

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