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Find Top-Rated Novi Gas Fireplace Repair Services

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Gas Fireplace Repair reviews in Novi

  • A
    The crew came in a little bit (15 minutes) behind the time planned but I was informed about that delay earlier.  The crew of two (Rob & Chris?) worked very carefully in moving all logs and stones from the fireplace and thoroughly cleaned the fireplace plus unclogged the pilot ignition.  The fireplace works properly and looks great now!
    - Shawfang J.
  • D
    Overall, I was unimpressed with the deal purchased from Angie's list and the service performed from Detroit City Sweep, LLC.
    I was contacted at about 8:30 am on Saturday, October 4th by the office reminding me that "Dean" the technician
    would arrive between 1 and 4 pm as scheduled.  The technician arrived at about 3:45 pm, as my wife and I were outside doing work in the driveway.  He approached us and said hi.  I was expecting something a little more professional, like an
    introduction with his name and company.  He didn't appear to be wearing any sort of uniform, other than the writing on the truck, that I could have used to identify him as someone from the company.
    We had a problem when we first used our fireplace.   It would start and then after 20 minutes turn off.  I tightened the
    screws below that seemed loose, but I was unaware if that was the cause, that's why we scheduled a professional to check it out. Upon walking in, first glance at the unit, he advised that it was really old, he has only seen a few of these, and he does a lot of them and that it was most likely original to the house and at the end of its life.
    He removed one ceramic log, visually inspected the burner, opened the access panel underneath and turned the pilot up.  He
    mentioned that a screw was missing to adjust the airflow to the burner valve.  The valve has rubber o rings and they deteriorate over time and eventually leak.  
    From a safety perspective, he asked if we could smell carbon monoxide and that it smelled like rotten eggs. (I assume he meant
    the smell of natural gas, as carbon monoxide is odorless and colorless.) He also recommended a carbon monoxide detector to protect ourselves when using such an old unit. We already have two in the room.
    He stated that these types of fireplace units are very inefficient and that we were throwing our money away if we were using it
    to heat the room.  New units range from $1,800 (un-vented) installed to $4,000 installed (direct vent model), according to Dean.
    As for the concern we called them about, I told him that I tightened the screws and he said, that probably fixed it.  Upon inspection of the wiring underneath, he noticed two additional wires headed off to another location in the fireplace that was most likely a safety switch with an O2 sensor that turns the unit off when it gets too hot.
    What's really frustrating is that we paid for the following that were on the Angie's Deal.  
    - Inspection of the fireplace for safe operation - Completed
    - Thorough cleaning of all major parts such as the burner system, firebox, gas logs, pilot assembly, thermocouples, burner pan,
      etc - Not completed with any tools, cloths, solvents, brushes or machines
    - Thorough cleaning and reconditioning of all glass work, removal of old rocks, sand and vermiculite (embers), and re-
      installation of existing logs. - Many of these do not apply

    I expected that he would vacuum it out or something, and it looks the same as it did when he arrived.  I appreciate the safety inspection, however I could have called the local utility company and they would have told us that for free.  We certainly had someone with many years of experience show up for the cleaning.  However, I expected to hire a professional and don't feel that they delivered what was promised in the Angie's List Deal.
     We will not use Detroit City Sweep, LLC again.


    - Mitchell R.
  • A
    Set and install done beautifully.  A bit uncomfortable that installer brought his girlfriend with him to my home.  She/they were very nice, but I was uncomfortable.  Otherwise all went well!  Would definitely recommend!
    - Sue L.
  • A
    Joe was great.. I just moved into my condo and did not know how to light my gas logs, where the pilot light was, or how to turn on the gas or open the flue. He showed me how it all worked and reasurred me on the safety of the gas line and how to relight the pilot if it ever goes out. A really good guy.. I called him in the morning and he was there by noon..Very accommodating and professional. i would call him again and recommend him to friends.

    - Pamela A.
  • C
    My fireplace is an enclosed gas unit and the tech that came out wasn't entirely sure how to remove the glass and clean it (I don't think he'd ever done one like that before). It's not his fault or lack of skill; I guess I just never thought about it when I purchased the deal. He was a very courteous, nice young man. He wore booties in and out of the house. But he just wasn't quite sure how to deal the with the fireplace. He attempted to clean it as best as he knew how to, but didn't have anything to clean the glass front. I would consider using them in the future if I knew for certain that someone there knew how to clean my unit.
    - Sandra Z.
  • A
    Lee was great!  He explained to me the dangers of what was going on in my fireplace with the gas logs and the pilot light and not having the correct ventilation.  He gave me the options and I chose to convert the fireplace back to its original form.  Lee cleaned everything nicely and put the logs in a box with the tubing in case we ever decided to convert it back.  Lee's brother came back the next day and finished installing a lip across the fireplace so the ashes wouldn't get on the floor.  He did a great job with that as well.
    - Peggie A.
  • A
    EXCELLENT. THEY WERE ON TIME, PROFESSIONAL AND WORK WAS DONE CORRECTLY
    - John K.
  • A
    They did a great job, showed me how to light the logs. Cleaned up after themselves. Very helpful
    - Pamela A.
  • A
    Professional and clean.  Pleased that they were not pushy for other services or products.
    - Paul L.
  • A
    It generally went welll. He accudentally got some dirt on the carpet but he helped to clean. He explained to me thoroughly how to use the fireplace since I had never used it.
    - Lois M.
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Gas Fireplace Repair Services in Novi

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