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Furniture reviews in Novi

  • A
    Ace Piano Inc
    We were impressed with our technician, Craig, from the very start. He was polite, professional and asked how we wanted it tuned? (Itself another instrument, voice, recording, were accompanying another musician, etc.) Since we played the piano only solo, he tuned it to itself. It hasn���t sounded this good in years. He said the piano was in very good condition for a 30 year old piano.
    - Sue L.
  • A
    Carol's Upholstery
    Now I have beautiful burgundy leather recliner with excellent firm support. Very comfortable and breathable. The upholstery is perfect and looks better that the original work. The new foam padding feels great for my back. They did a great job. The company is very busy so be prepared to wait for the excellent quality work. Not the place to go if you are in a hurry. Well worth the wait.
    - Jeff C.
  • A
    Carol's Upholstery
    We were very impressed with their counsel, advice, and their clear and direct honesty--just for starters. The quality of the material and the superb workmanship confirmed our selection of them as the only ones we trusted with this job. We will definitely use and recommend them for future work.
    - ARTHUR B.
  • A
    Carol's Upholstery
    I received very professional service including inspection of my sofa and explanation of it's quality and how it was made, help picking out the fabric from their very extensive samples, suggestions on how to modernize the sofa, and explanation of how to care for the sofa once it was delivered. My sofa was picked up from my home and delivered upon completion. The workmanship and quality is fantastic. It looks like a brand new sofa with a contemporary look. It's hard to believe it is the same sofa. The new cushions are firm and comfortable and I am quite confident that the sofa will last for many years to come.
    - Mia B.
  • F
    Carol's Upholstery
    Her Saturday hours were 9-12. Called at 9:30 A.M. to make sure that someone would be there at 11:30. She said that she would be there. We got to her place of business at 11:25 and the place was closed with an "OPEN" sign. There were 3 other people in the parking lot and we were all waiting for this person. There was no sign on the door saying that there was an emergency - nothing - I even tried to call her and I I didn't have a lot of time to leave a message. Someone who has a shop in back of this store came out and told us that he tried to call her but there he couldn't reach her either. EXTREMELY POOR BUSINESS PRACTICES. SHE MAY BEEN GIVEN SOME "A's" but I give this business a big fat FFFFF.
    - Ann M.
  • A
    Bos Moving & Service
    Moved spinet piano from lower level in my home to nearby senior center. Steve and Josh were amazing. Worked efficiently but protected the piano at all times. They were so easy to work with and I felt so confident in their abilities. In fact, I have already booked my household move for next month.  Looking forward to working with Bos Moving again.  Best decision I made.
    - Linda G.
  • B
    Sands Appliance Service

    The part came 2 days later with a total repair cost of ~$350.  Knowing that I could have bought a new dishwasher for not much more than $500 I pressed the technician whether there was anything else he could see wrong with the unit and whether the overheating had damaged any other parts.  He assured me everything else looked ok so I had him proceed with the repair.  (remember that had I not, they would have charged me $100 for the visit and diagnosis alone).  That repair was on 8/13.

    Flash forward to 8/17 and after only a half a dozen dishwasher runs after the initial repair, the dishwasher is now leaking water all over the kitchen floor while running and we called them for follow up repair.  The same technician was able to come back out the following day and was able to diagnose and fix the problem for no additional charge. 

    I must say that I was prepared to write a much more negative review had they not been so helpful in coming back out to repair what seems to be a issue that may have been overlooked related to the initial problem.  Therefore I give them high marks for professionalism in completing the job without charging more.


    - Paul L.
  • A
    Fibrenew of Western Wayne County
    This went extremely well. Jim, the owner who also did the work, was very responsive and professional from my initial call until the job was completed. I truly thought the sofa and ottoman were beyond being fixed but I am very happy with the finished product.  I would definitely use him again.
    - Linda M.
  • A
    Ace Piano Inc
    Craig arrived when expected.  He took the time to explain what he planned to do, then did it!  He was very professional and my piano now sounds great.  I plan to use him again next time.
    - Lynne C.
  • A
    OLD WORLD REFINISHING LTD
    Old World was very responsive in providing us a quote for our furniture refinishing.  However, when we responded that we would like to proceed with the work 2 months later, their schedule was quite full for the rest of the year, and the lead time was longer for project completion (8 weeks instead of 6 weeks).  We still asked Old World to do the work due to the high ratings that they have consistently received.  In the end, the work was completed in the 8 weeks, the refinishing they did was unbelievable (it looks brand new now), and they even reinforced some of the structure to give the furniture (mirror attachment) better strength.  The cost was high, but the quality of the work was fantastic.  Also, their recommended movers (Premier home delivery) were quite good too, moving a very delicate piece of furniture back and forth, although the price was a little high.  We were very satisfied with the project overall.
    - Hideki T.
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Custom Furniture Makers in Novi

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