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Flooring reviews in Novi

Real People ~ Real Reviews ~ Real Results

  • Overall, the experience with Leon’s was very good, and the quality of the workmanship, speed of installation, and the look of the new floor) make this experience more than satisfactory. One thing I discovered by price comparison with other companies is that many require full payment for the flooring job UP FRONT, before anything has been done. Mike Hamieh, with whom we met at the Leon’s Livonia office, kept in touch with us after doing the measurement, and was very patient since we had a 10 day vacation planned after initial contact. He also provided a significant discount on the final cost in order to attract our business, and the cost was both competitive and, ultimately, irresistible. Once we committed and paid half the cost as deposit, the time for the scheduled job was 3 weeks (by our choice, after the 4th of July), and the job took only 2 full days and part of a third (for final installation of moldings and touch-ups). I had been dreading the installation disruption by workers, dust and grime, and lack of access to several appliances. In fact, my dread was unnecessary: only two workmen were needed, and they performed like they were on the men’s doubles Olympic flooring team! Shawket and Moses removed the old flooring removed to the garage within 3 hours; by the end of day 1, nearly half of the new flooring was installed. As for appliance removal, the experienced team simply worked around them, then put them back in place. As I said above, for day three there were the fine points and final cleanup. And I should mention Shawket’s wizardry with the electric jigsaw: the new flooring raised the fridge enough to prevent it from sliding into its previous spot under some shelves, but Shawket skillfully removed about 1/4 inch of skirting, as a matter of course for him, and the fridge now fits in better than before. While contact with the Leon’s office was usually without problem, our initial contact was disappointing as the company rep to whom we initially spoke and with whom we had made an appointment was not even at the office when we arrived, and when he did arrive, claimed he had no appointment with us. Fortunately, Mike was on the scene, and we dealt with him exclusively. However, that initial impression pushed us toward comparison shopping, and then eventually, we found Leon’s to be the best deal, so we overlooked that first misunderstanding. In some follow-up calls, staff seemed challenged to find our folder, but as I said, we tried the firm’s patience by the vacation delay. I wish, though, that communication had been a bit clearer about some details of the contract: for example, while we paid for the appliances to be moved and put back, the impression I had (erroneous) was that “moved” meant “removed”, as in placed in the garage while the job was being done. Clearly, I misunderstood completely, but a description of the process beforehand would have helpful. Also, we paid quite reasonably for removal of the old laminate flooring to be “haul(ed) away to Leon’s Flooring Dumpster” (as per the contract). With the mention of a dumpster, I assumed (again, erroneously) that one would appear in our driveway, but instead, the two workmen literally hauled everything away, in a big load at the end of each day in the back of their truck. Given the somewhat inexplicable dumpster mentioned in the contract (“hauled away” would have sufficed), a bit more clarity would have been useful. Given the size of the project, these qualms are minor, especially when one considers their overall desire to organize the job to the customer’ satisfaction, and the extremely fair terms for completion and payment. We definitely would use Leon’s again (we even have an other job in mind), all the more so since I have the impression that Leon’s is one of those perhaps increasingly rare businesses that actually does the work it says it will, with skill, excellent results and the customers in mind.
    - Charles S.
  • World of Floors needs 6 STARS!!! I have never been disappointed. I wear a lot of different hats in life, so I come as a consumer with a lot of different perspectives and needs when ordering my new carpet, or asking them to repair my exisitng carpet. I order as a busy mom, as a smart consumer and as property manager and homeowner. They cover it all with the customer service and pricing. Let's talk about the installers...I'm in my 50's, and I remember the installers my parents had growing up (nothing to brag about) however WOF installers are almost like artists with what they do....and so polite I might add. And a big thank you to Stephanie who get's all organized on the customer service end or it. Keep up the good work!!!
    - Chris E.
  • Overall good. Bathroom looks excellent. The workers who came to the house were skilled and professional, and cleaned up well at the end of the day. All fittings and fixtures are exactly how we wanted them, and the price seemed fair. Communication with this company is not their strongest suit. They finished well behind schedule, also. Brian is excellent, as is Tim.
    - Andrew M.
  • Terrible - After over 30 days, no work started. When we asked for our refund of the $15,000 deposit, the company owners avoided us for two weeks, then we confronted them and they said every day that we would be getting our money. When law enforcement was contacted by us, they then said they could make payments to us to refund our money over the next 45 days. To date, no money refunded.
    - Harry S.
  • Called World of Floors to get information about a unique carpet installation issue. We talked to Emil who spent a lot of time with us discussing options available. Emil is great, really personable, and in the end we ended up spending less than we were anticipating and are thrilled with the results. Emil recommended Gab to install the carpet and we were able to schedule with Gab right away. He finished the project within the time and price that he quoted, and the workmanship is fantastic. We will definitely go back to World of Floors with any future carpet installation projects.
    - Marria H.
  • We found World of Floors online and are so happy we did ! We have a large home that needed new carpet through out . We check lots of places including Costco and Home Depot. World of Floors was the best priced so after checking out the reviews again, we had them do our work. Wow we are so happy with them. The installedrs we on time every day and did a great job of cleaning as the worked . It took them 3 long days to install our carpert , but it looks great . We would use World of Floors again, and recommend them highly!
    - Lisa H.
  • Wonderful business!!! World of Floors’ prices are competitive, plus they provide great service. Larry was kind enough to provide me with some needed information even though he knew I wasn't planning to make a purchase. Good service and good prices mean they will be my first stop when I am ready for new flooring.
    - Thuy K.
  • I learned that Peter and his crew had extensive experience in building decks and installing hardwood. We hire him to replace our deck which was done exceptionally well. One of Peter's crew, Vaso (sp) was an experienced cabinet maker. The amount of attention paid to detail, fit and finish went far beyond anything I've seen in deck construction. I mentioned to Peter that are next project would be to replace the flooring on our first floor. Again the quality and attention to detail exceeded all expectations. Peter and his crew are easy to work with, professional and work well as a team. Peter's is onsite directing the work and ensures all is done to his satisfaction. We couldn't be happier with the work he's done for us
    - LEONARD W.
  • The owners were very professional and gave us a very good price. We first got a quota from Costco contractor and Bechwith's price was a lot more reasonable. The installer did a great job and finished within the estimated time frame. We will definitely use Bechwith again in the future.
    - Weixin Y.
  • Jeremy was fantastic to work with relative to the initial quote and recommended the flooring we ultimately purchased. I was not married to any species, and I'm very pleased with Jeremy's recommendation. Ed's responsiveness and follow up is second to none. Would and do indeed plan to hire again.
    - Randy P.
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Flooring Installers in Novi

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