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Auto Service reviews in Novi

  • A
    AE Auto Care
    They provide some suggestion to get the vehicle but it didn't work out so the tow truck bought it to the shop. They check it and determine that there is wrong with the shifter and there's a bad fuel pump. So they gave me a call to inform me what will be the process. After they fixed it they called me and inform that everything is already working. I was surprised when one of the workers come over to the house to fetch me and bring me to the shop to have get the car. Steve Lepwinski who assisted me was outstanding in helping me.
    - Raymond S.
  • A
    Erhard BMW Of Farmington Hills
    Their servicing department has been very good for me beyond one time.  I discovered the car I bought from Erhard had illegal tint on the windshield.  When I spoke with the service professional the response they gave me was less than desirable.
    - Mary Lee P.
  • F
    Autotech Clinic
    My first time experience - very deceptive business. My car needed a wheel alignment. I found a coupon from their website - $29.99 for alignment. I called and the lady said yes they would take the coupon. When I got there, the estimate on the paper was $39.99. Okay, still good price so I did not say anything. 20 minutes later, they told me the car needed a four-wheel alignment, which would add to $60. At this moment, I was wondering if I was really dealing with a trustful business... The highlight of this encounter was at the checkout. I was shown a $80 bill. I immediately questioned the bill. The lady said she thought it would be $80 instead of $60. Based on this experience, I would give this business an "F" without a reservation.
    - Shuang J.
  • A
    Lucky's Collision INC
    . My 2006  red Milan had a 6 inch white scrape mark and indentation from an accidental encounter with the garage wall. We went to 2 dealerships and were given estimates of  $1000.00 to $ fix the problem. The dealerships also told us we would have to leave the car for 3 days  at the dealership for the  bump out and repaint repair . This was  an unacceptable  solution to our problem. We found Lucky's  Collision and Auto Body repair on Angie's list . I was impressed with Lucky's  after reading the reviews on line. I called the day before and explained the problem. I asked to make an appointment. I booked an appointment the next day. The auto body repair tech  stated the problem  was minor and could be fixed in 30 minutes. Lucky's eliminated the dent and removed the white transferred paint from the front drivers side panel .They even custom blended paint and touched up the area. They gave me a small bottle of custom paint for future touch ups. The price $20.00!!!  All the employees at Lucky's interacted with the customer in a   professional manner. More important  to me was the fact that they were  honest and charged a fair price. I will always go to Lucky's for auto collision repair  before going to a dealership!
    - Marie B.
  • A
    Griffin's Neighborhood Auto Clinic
    Fantastic!  Excellent service.  I wish I had discovered Griffin's years ago.  All the work I have had done here has been done well and at a very reasonable price.  They only charge for the actual work done and never push for things not needed.
    - Donald B.
  • A
    Davis Auto Care Inc
    Davis is really good. This car that he is driving now is an older car. They'll go over the car and if they don't feel that it's in the best interest money-wise, to put that money in there, they tell him. They don't have him do any costly repairs. They prioritize and say, "You need to do this now because this could be a safety issue or cost you a lot more down the line because of this. You can put this off." They help you make a good decision. We've been using them for probably 15 years or maybe 20. They're very reasonable. We go there because they are reasonable and they work on all kinds of cars. That's very helpful because you don't always have a car under warranty. Their service is great. They are excellent on responsiveness. They get right back and tell you that they've gone over the car and they give you the estimate and talk it over with you. They're very quick and very efficient. They tell you it's going to be ready on Tuesday and it's ready on Tuesday. They're great. They're just really a good company.
    - Kay D.
  • F
    They ripped off the mirror on my truck with no apologies. The employees have always been rude at this place. I put up with it because it was cheap. But cheap is what you get here. Bad service and damage to your car. Try a "touchless wash" if you have to get an automated wash. Otherwise, get it washed by some teenagers doing a car wash as a fund raiser. It cannot be any worse than this place.
    - Edward G.
  • F
    A To Z Auto Shipping
    Our vehicle was picked up on March 12th, 2015 and we were told that it would be delivered to us on Monday, March 16th or Tuesday, March 17th, 2015.  We became concerned by late afternoon on March 17th because we still had not heard from the driver or the company.  We called the company and they tried to reach the driver, but he wasn't responding.  Finally, the next day the driver called us and gave us his word that our vehicle would be delivered that afternoon which would have been Wednesday, March 18th.  Again, we were concerned because the vehicle still had not arrived.  On Thursday, March 19th, 2015 we again called the company and the driver several times and were told that our vehicle would be delivered on Friday morning at 7:00 AM (March 20th, 2015).  We did not receive the vehicle and became very worried and once again, called the company who completely blew us off and would not stand by our original agreement nor would they allow us to speak with management or the owner of the company.  We have no idea where our vehicle is as we still have not received it.  This company, in our opinion, is not upstanding and they do not provide quality customer service.  We, most likely, will have to have the law involved because we cannot get anywhere with this shady company.
    - Susan R.
  • A
    Griffin's Neighborhood Auto Clinic
    At a low cost and in a timely manner they identified the small issue with the AC unit draining the battery despite the car being off.  Was worried that this would be a big job.  Very honest mechanic.
    - michael m.
  • C
    I had stated that soemthing felt wrong with the brakes of my car in fall 2013. They test drove the car but couldn't find anything. 10 months later I had it there because the car now obviously didn't brake right. 3 of my 4 calipers were broken (btw a part that is supposed to hold for a lifetime). I had it fixed, but i could hear some noise every time I braked - so I brought it back. the result: we had misassembled the brakes - the good news is, we won't charge you, as this was our mistakeand quot;.
    A car dealer that misassembles brakes should not be allowed to do any repairs.
    - J Z.
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Auto Services in Novi

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