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Cable Tv reviews in Mount Pleasant

  • D
    TIME WARNER CABLE
    Extra charges all the time, very hard to get information about them.
    Sometimes go door to door sales selling features we don't need and tricking us. Told us a deal on phone service but ended up being much more.
    - Lance K.
  • C
    CHARTER COMMUNICATIONS
    The first call went well. The young lady I spoke with explained that my email account had never been exported to my new account (after relocating from Cadillac, MI to Mount Pleasant, MI). As a result, it was deactivated. I was a bit confused because I had used that account recently, and my move to Mount Pleasant was almost three years ago. The way she explained things cleared up my confusion. She told me that she exported my email account to my current charter.net account and that she changed my log-in information to reflect my current address on my charter.com account. She worked on both accounts.
    After finishing my call with her, I was able to access my email account (charter.net). However, I was not able to access my charter.com (the account with usage and payment options) or adjust parental controls for my HBOGO account (which had to be done on my charter.net account). As a result, I called charter again. The young man I spoke with told me that my charter.com account had nothing to do with my charter.net account. Every time I tried to explain what happened during the subsequent call, he cut me off and talked over me. Eventually, I had to raise my voice in order for him to listen to my account of what happened. He told me he fixed my account and that I should have no trouble accessing either account. After the call, I was still unable to access my charter.com account to adjust the parental controls on my HBOGO account. I was so angry at that time that I decided to try again the following day after I had the chance to calm down. The next day I was able to access both accounts. However, my encounter with Charter the previous day left a sour taste in my mouth. I thought that Charter was getting better with their customer service. My last encounter with charter let me know that they still have to work on that issue.
    - Felicia G.
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Cable Companies in Mount Pleasant

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