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Gas Leak Repair reviews in Milford

  • F
    Dr Sweep

    Long story short, the contractor put sand in the burner box of our unit.  We use propane gas.  I have always been told not to use sand with propane because propane is heavier than natural gas.  It does not get through the sand as well.  The contractor lit the fire place and the gas was pooling at the burner fitting (location of air mixer on propane units).  He said we had a leak and needed a separate service call.  I did some checking and confirmed that sand is not used with propane.  I contacted Dr. Sweep and explained the issue, requesting the follow-up service call.  They sent their expert.  I was not at home.  I spoke with him on the phone.  He said that sand was fine and glued the air mixer shut.  I downloaded the manufacturer?s owner?s manual.  Here is a direct quote from the manual -- in bold italic print

     

    ?Never use sand in a burner designated for use with propane gas?

     

    I emailed the manufacturer
    Response from the manufacturer ( RH Peterson  Co.)

     

    ?Good Afternoon Jeff,?

    "You are correct to be concerned.  Sand should not be used with propane, at least as far as I have learned here at Peterson.  It is too dense, and causes the propane to back up, forcing it out of the air mixer.  The air mixer should not be ?sealed.?  It is an adjustable device, and sealing it would defeat the purpose.  I don?t have any specific information about Mr. Sweep, but you can check"

    Bottom-line:  Now I know our fireplace is unsafe.  We shut off the gas.  If I ever decide to use it, I will have to buy a new burner assembly so that I have a functioning air mixer.  It is very disappointing especially since my concerns were ignored.  I would be fine with it, if I had been wrong, but how could disabling the manufacturer's design ever be the ideal solution.


    - Jeffery S.
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Gas Repair Services in Milford

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