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Chimney & Fireplace reviews in Milford

  • A
    Doctor Flue, inc.
    Our gas fireplace had not been working for 4 years. We had 2 other professional companies look at our fireplace and they left scratching their heads and telling us we would have to replace our entire insert and surrounding brick and tile fireplace. We read all of the wonderful testimonials about Doctor Flue and set up an appointment. Mike and Dustin arrived, on time, cheerful, thoughtful and protective of our flooring, and began their inspection. After dismantling our gas insert, they ordered a part that they thought would fix the problem. When they returned on another day to try the part, they were again, on time, cheerful, professional, and considerate of our home (even giving extra love and attention to our old pup)... you cannot imagine our surprise and HAPPINESS that our 4-years-dormant fireplace was now ablaze again! So we went from thinking we would either 1. never have a fire again or 2. have to tear down and rebuild our fireplace to the cost of $5000 or more.... We are so grateful for Doctor Flue, and we feel especially blessed to have had Mike and Dustin as our service providers. I can only imagine that everyone on staff is equally competent, respectful, and experienced! WE highly, highly recommend this company!
    - Katherine E.
  • A
    Dunleavy Masonry
    Tobie was excellent to work with. His price was fair and quality of work was outstanding. I would highly recommend him. He was on-time and did exactly what he said he was going to do when he said he was going to do it. In fact, he squeezed in my job ahead of schedule and completed it prior our original date, totally exceeding my expectations! Thanks Tobie!
    - Sheldon G.
  • A
    D & S Masonry Inc
    They cleaned the chimney, which from our house inspection (just moved in a month ago), we knew was very dirty.  They showed us pictures before and after looking down the chimney.  The operation/condition of the damper and fireplace screen was checked out along with the condition of the mortar joints and chimney 'crown' I think he called it (the mortar cap on top of the chimney).  Suggestions were given to future repairs (the fireplace screen is in poor shape and doesn't work well for example).
    - Michael H.
  • A
    Arbor Brickworks LLC
    Within a day, Taylor had called to schedule an appointment to view the job and give us an estimate.  When their job on Saturday took longer than expected, he called and let my husband and I know they would be late and made sure that it would still be convenient.  Taylor and his crew arrived, checked out job that needed to be completed, and asked if they could complete it while they were there.  My husband and I hadn't expected such prompt service, but quickly agreed.   Taylor and his crew  repaired the cracks caused by the addition of an escape window in our basement.   They worked as a team, were courteous and professional, and thoroughly clean up the area when finished.  Taylor explained the service performed, asked us to "mist it" the next day, and to call if we had any questions.  So within a five day period we "purchased" the deal, the contact was made, appointment was set, and the job was completed!  Excellent service - we would not hesitate to call again when the need arises!


    - Terri V.
  • B
    Dr Sweep
    The young man who came out was very nice and worked hard.  He did everything they specified that would be done.  I had trouble lighting the logs the next day because I was supposed to hold the flame at a different place in the fireplace but wasn't told about that. I take partial responsibility for that as I should have tested it out myself, before the technician left my home.  I just wasn't thinking.  But I called the company the next day and they sent out two other technicians that very day and were very nice in explaining things to me.  The fireplace works great and I'm very happy with the service I received and will definitely use them again in the future.  I would recommend them to anyone.
    - Marlene S.
  • A
    D & S Masonry Inc
    We had a very good working relationship with D&S.  Sean always returned calls and had his crew working in a professional manner.  They started when they were scheduled and concluded on time.  At the end of the project, they left the yard in good condition. We've had him come back to investigate another leak and he was thorough and analyzed the problem.  Hopefully, all leaks are taken care of with D&S Masonry's help.
    - Despothea M.
  • A
    High Hat Chimney Sweep
    Great service. Easy to schedule an appointment. He showed up on time, explained what he did and cleaned up everything. I will use them again. A friend of ours just had a chimney fire and I will get ours cleaned out every year for sure.

    - Cheryl S.
  • F
    Dr Sweep

    Long story short, the contractor put sand in the burner box of our unit.  We use propane gas.  I have always been told not to use sand with propane because propane is heavier than natural gas.  It does not get through the sand as well.  The contractor lit the fire place and the gas was pooling at the burner fitting (location of air mixer on propane units).  He said we had a leak and needed a separate service call.  I did some checking and confirmed that sand is not used with propane.  I contacted Dr. Sweep and explained the issue, requesting the follow-up service call.  They sent their expert.  I was not at home.  I spoke with him on the phone.  He said that sand was fine and glued the air mixer shut.  I downloaded the manufacturer?s owner?s manual.  Here is a direct quote from the manual -- in bold italic print

     

    ?Never use sand in a burner designated for use with propane gas?

     

    I emailed the manufacturer
    Response from the manufacturer ( RH Peterson  Co.)

     

    ?Good Afternoon Jeff,?

    "You are correct to be concerned.  Sand should not be used with propane, at least as far as I have learned here at Peterson.  It is too dense, and causes the propane to back up, forcing it out of the air mixer.  The air mixer should not be ?sealed.?  It is an adjustable device, and sealing it would defeat the purpose.  I don?t have any specific information about Mr. Sweep, but you can check"

    Bottom-line:  Now I know our fireplace is unsafe.  We shut off the gas.  If I ever decide to use it, I will have to buy a new burner assembly so that I have a functioning air mixer.  It is very disappointing especially since my concerns were ignored.  I would be fine with it, if I had been wrong, but how could disabling the manufacturer's design ever be the ideal solution.


    - Jeffery S.
  • A
    Stan's Fireplace & Chimney Service
    Stan installed an stove insert for my folks. I had the same service performed in 2009 and it was professionally installed and the clean-up was excellent.
    I have used Stan for chimney sweeps annually since this installation and the service & price have been good. Never had any issues with clean-up.
    - Steven S.
  • A
    D & S Masonry Inc
    Promptly returned our initial call and sent an estimate for the work. Completed work on time. Were always courteous and cleaned up the site each day. Continually sought feedback on their performance and seemed anxious that we were pleased and satisfied. Assured us that they would be in business for another 100 years if anything should go wrong with the job. We were pleased with the quality and craftsmanship and would highly recommend them to friends and family.
    - EUGENIA H.
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Chimney And Fireplace Contractors in Milford

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