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Professional Work reviews in Middleville

  • A
    These are great mechanics. They have repaired all of my bicycles and kept them in really good condition from our tandem to my touring, road and mountain bikes. I would recommend them to anyone. Whether it is taking apart the tandem so the frame could be repainted and put back together again, finding the right tires for various uses and more, they work hard to correct problems and meet my needs. They don't mind working to correct problems. This is a great place with great people.
    - Michael G.
  • C
    Charter Communications
    We called from a cell phone, and they said they would call back to let us know when services were being restored. We never got a return call. The services were back on the next morning, but eventually dropped back out.
    - Juanita G.
  • A
    Metro Heart & Vascular
    They immediately put me in a treatment room, and the doctor came in after only 5 minutes. Two nurses also attended to my hand. They all were friendly, communicated clearly and listened to what I had to say and to my questions. They gave me some dressing supplies, cream, a few pain pills, and a prescription for more if I needed them.  I felt like a person, not a number. This was my 2nd trip to that ER, and I had the same good experience both times.
    - Claire S.
  • F
    My Uncle, who had been living with me, died unexpectedly while at a local nursing home for a short rehab. I was notified that he died at 5 am on a Saturday morning, and told the local rehab center to send him to closest funeral home or crematory, as we were having cremation only, no services or viewing.  They arranged for him to be picked up and received by Beeler Funeral Home in Middleville, which was very close to my residence. I went up to the funeral home to make arrangements for the cremation and explained I wanted simple cremation only, and that I would provide the urn. I was quoted a price of approximately $2500 which I challenged him (the person identified himself as the owner) on as I thought the charge was excessive since all I wanted was simple cremation.  He assured me his price was comparable to others in the area of Barry/Kent Counties and within close range of their pricing  (I am located a few miles from Kent County, in Barry County) and that at most I would find only a one or two hundred dollar difference either way.  Even though I was not responsible for paying for my Uncle's cremation, I agreed to pay it since my Uncle did not have an estate; I did this out of honor for him. I was told I had to have the money "up front" which was more then I could pay, so I promised at least $200 each month.

    All of this was done hurriedly, as I had plans to fly out of state first thing the next morning for another family emergency, so I reluctantly signed his papers and left.

    Upon returning from my trip a week later, I did some searches on the web for cremation costs in my area, and found two nearby for less then half the price Beeler-Gores charged me, as follows:

    1.  Michigan Funeral Home Burial and Cremation, Price for this if you are in Barry Coutny is $895 total. 1.  Transfer from the place of death to our Funeral Home 2.  Filing All Necessary Authorizations, Securing Medical Examiner Authorization,  Notify Social Security, Securing the Death Certificate and Obtaining Certified Copies 3.  Shelter of Deceased / Refrigeration at our Facility  4.  Service Vehicle to the Crematory 5.  Cremation Container 6.  Crematory Charges   7.  Cremains Placed in a Basic Container Additional Items: Certified Death Certificates

    2. Memorial Alternatives   Immediate Cremation Package  $1195.00     With no viewing or visitation Local removal from place of death. Temporary shelter of remains. Transportation to Crematory. Necessary Permits and Authorizations. Necessary Staff and Equipment. Crematory Fee. Kent County Medical Examiners Fee. Basic Cremation Container. Sales Tax.

    I went back up to the Beeler-Gores funeral home and told him that I found two other local places that would have picked him up and done the entire cremation process for under $1200. I noted that his price was more then double, and I reminded him that he told me his price was comparable and within close price range of others in the area. His response was "I don't know how they can make any money!".    I asked him to adjust my price, since his was so outrageous compared to my other options, and that he quoted his prices was comparable to other options, and he said no.

    A few days later the Urn I had ordered at came (I paid $90 for this beautiful urn, while the ones available at the funeral home cost several hunded, and it even included delivery.)  I called (each call and my interactions were with the owner)  to let the funeral home know that the urn had arrived, and asked if I could bring it up so the ashes could be transferred to the urn and picked up. He asked me where I got the urn from, I said Costco, and he said "Then why don't you just go have Costco do it".  I said "you know they cannot do it."  So, he said he would do this. I was shocked by this comment.

    I arrived at the funeral home in tears from both the inappropriate comment he made and the grief of losing a loved one and having to pick up his remains. I asked him to sit down so I could "look him in the eye" and tell him how ashamed he should be to treat someone this way (his comment about having costco fill the urn), and that I felt it was very unprofessional.  I told him again I felt he overcharged me, that he showed no sympathy, and that at the very least, I hoped by telling him this face to face that he would think about how he made me feel and not do this to anyone in the future.  He reminded me this is a "business" and I replied it was a business that interacted with people who were vulnerable, mourning, full of grief, and not just a "business" but a business dealing with grief stricken people. He did transfer the remains to the urn; it took him less then five minutes.

    I said I would be making some kind of  formal complaint to let others know about the pricing and his inappropriate treatment, and his response was "Is this a threat?".  I said, its not a threat, but I will make this public.

    I have continued the past two months since this incident to pay the $200 a month as promised, but I still feel he lied about the fact that his price was very comparable to my other options, and on his word, I believed this. I feel this pricing should be adjusted, but not sure what my legal options are. I did have a family member with me at the initial visit when I was told by him that the price was very comparable to other cremation options in the area. I think people sign these agreements while in shock and grief from the loss of a loved one, and I feel that this company takes advantage of that emotion and gets the price they want and papers signed, since, as he reminded me "we are a business".

    I do want to note that when I went back to pay another payment, he was nice to me. And, last week a good friend of mine died, I told his wife about this experience, so she decided this local funeral home would not be an option. She used one of the other cremation options I referenced, and the price was exactly as they quoted, the company was very responsive and professional, and there were no "hidden fees".
    - Darcy W.
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Professional Services in Middleville

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