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Professional Work reviews in Mattawan

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  • Interviewed me on the phone to define the problem.  Said it sounded a little different than most of the power supply failures in this model but said installing the replacement capacitor kit was worth a try.
    He came at the appointed hour (the next day when his home base is 75 miles away!).
    He reviewed how his charges and warrantee would go.  It was all simple and straightforward.  All verbally agreed to.
    He disassembled the TV,  Pointed out the failed parts.  Installed the replacement kit (the capacitors that had failed and those that had not YET failed).  Reassembled the TV and waited while we happily tested the resulting repaired TV.
    Bill reiterated his warrantee, presented an invoice and accepted payment.
    He was personable and professional the entire time.
    I wouldn't hesitate having him perform similar work anytime I need TV repair.
    - John B.
  • The owner,  Thad Bartholemew interviewed us regarding shortcomings of the installed system.  He took temperature and air flow measurements in every room.  He discussed his recommendations and our budget and bid a variety of configurations from the Volkswagon to the Cadillac.  He was not the cheapest but his personal engineering interest in solving some of our comfort issues and his analytical bent suggested to me his crew and it's work would be of excellent quality.

    At the time of installation the technicians were on time.
    They were quiet and professional in their conduct letting us know when and for how long they were needing to be in the primary living spaces that my wife were working out of.
    They asked questions when their were homeowner preferences and patiently and happily took the time to explain principles of operation and the energy consumption trade-offs of different usage patterns.

    After the sale Thad has offered to come by and make sure we are satisfied with the results of the firms work.  I scheduled that interview out a couple of weeks in order to allow us to use the system and develop some questions about how it is to live with the system.
    - John B.
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Professional Services in Mattawan

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