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Roofing reviews in Mason

  • F
    I contracted with Avalon Building Concepts on March 7th, 2018. The salesman, Randy Stubblefield, that responded to my call for a roofing estimate. Randy sold me on the premise my roof would take one day to tear off and replace. Randy sold that point to me by telling me that he'd send a crew of 6-8 roofers to my house to complete the work. Randy showed me a satellite image of my roof which calculates the roofing squares, and that he'd be adding an additional 20% for waste. Randy assured me a satellite dish affixed to my current roof would be taken down, at no charge to me. All of these things sound great, and really what I truly cared about was the workmanship and quality of the materials being installed, which Randy also assured me that his crews are trained and certified through GAF, and that my property would be properly cleaned after job completion. Handshake on March 7th...onto a phone call received Monday, March 12th, 2018. I receive a call from Adam in production to schedule my roofing job; he seems eager to get me out of the way the following day, Tuesday, March 13th, 2018. Because Randy sold me on a one-day job type of thing, I agreed. This is important because my fiancee is a nightshift ER nurse, which means she sleeps through the "normal daylight hours". My fiancee works Wednesday, Thursday, and Friday evenings (the 14th, 15th, and 16th of March 2018). Anyway, Adam from production told me to expect the supply truck and crew to show up between 7:30 and 9:00 am on Tuesday 3/13/2018. Crew does not appear until about 10:00 am. Reported crew of 6-8 is also just 3. Job does not get done in one day. I also mention a satellite dish on the backside of my house that I do not need and they can dispose of/leave on my lawn. Crew returns for second day of work (Wednesday 3/14/2018) and just after returning home from work, I asked one of the crew members if they'd finish today and the response was "no, we're going to run out of shingles and nails". So now they must return for a third day. Prior to wrapping up on the second day of work, one of the crew members rings the doorbell and asks if he can use the restroom; approximately an hour after the crew left, I find that my toilet has been clogged. Crew appears for third day of roof install (Thursday, March 15th, 2018), all seems to be going "as well as it can be" at this point until about 1:40 pm that afternoon. I received a text message from a crew member asking me "do you have dish?" and I responded within a few minutes with "no, you can cut the cable attached to the dish and leave it in the backyard". The satellite dish was re-installed in the very location from which it was removed. Crew wraps up operations and leaves prior to 3:00 pm that day. Crew left a bunch of materials at my house as well as several ripped window screens, a driveway and yard full of waste, including nails and staples that I am forced to clean up to ensure my fiancee and I or our dogs do not injure ourselves.
    - Brian R.
  • A
    From start to finish everything was positive with these guys. Searching for a roofing contractor that is local and willing to get to you in a timely manner can be challenging. I saw their advertisement in the phone book and called. While a majority of their sales guys work out of Grand Rapids they do have a Lansing office which proved to be local. Within 48 hours they had Mike out to inspect my roof. He was a personable young man who didn't pressure me into buying. He simply told me what was wrong and how he could fix it - with pictures of previous jobs they had completed I might add. The price was lower than other estimates I had already received, so when he gave me an estimated time on how long the roof would take the crew to complete based on the size of my home I was sold. I really appreciated the fact that Avalon gave me time to decide how I wanted to pay for it and the option to cancel within 3 days. The day the crew arrived early morning with about 8 to 9 guys, and before you know it they are on the roof and moving along. They even moved my potted plants, lawn furniture and covered my deck. Watching them work reminded me of synchronized swimmers as they each knew what their job was to do. Very quick and efficient. I ended up having to leave to run errands mid day so I spoke to the project manager, he told me they would be done in about an hour and would make sure everything was where it was when they arrived. When I came back home it was like whoa - the roof is done! Everything was put back where it was like the project manager told me it would be. I only found one nail. One nail! What these guys tell you will happen they make happen.
    - Sherry C.
  • A
    Excellent! Met prior to job to match new shingles to ones they had installed on my house back in 2013. Workers arrived early morning to work ahead of the afternoon heat. Three person crew completed the work in 3 long mornings. Employees used safety harnesses. Nice to see, since it protects them and me. They disposed of all shingles that had blown off origingal ridge cap and all shingle wrappers. Barn looked great!
    - Jacqueline P.
  • A
    They're a very good company. Very reasonable rate, I had three other estimates provided from other companies and they were outlandish. I was very satisfied with the completed job. They cleaned up every speck, I never found any trash after they left.
    - Karol B.
  • A
    The guys that came were professional, neat and clean and everything. I didn't have any problems with them at all. When they were done, they did an excellent clean up job. They made sure I was happy with everything, they did a good job.
    - Allen H.
  • A
    We were happy with the job this company did a couple years ago on our gutters-so we had them do our roof. Roof looks great,, they also installed a new attic fan & a new skylight that had gone bad. Overall good stuff.
    - John S.
  • A
    Sunrise was quick, efficient and responsive. They allowed me to do some of the work (I have some good remodeling skills) on my own to reduce the cost of my original estimate. The men who came out were courteous and professional. They made sure they were doing the work asked and specific when I asked questions. This was helpful in making sure I was able to do the work I could do without problems. Thank you for your service. I will add (but not name) that another company attached the 4" gutters a few years ago. They did not put enough hangers in the system to hold the water in gutter. Seamless Sunrise looks they put MORE than needed! Awesome work. They can be trusted to do it right.
    - Philip B.
  • F
    After reading all the glowing reviews on Angie's list, I called to make an appointment speaking with owner Taylor Teachout. He offered me a choice of two days. He and I finalized an appointment time and my husband and I were really looking forward to it when surprisingly Taylor called the day before he was scheduled to come out telling me he was no longer accepting new clients - he was "too busy". When I expressed my disappointment he said maybe he'd have time if I were willing to wait for 4 to 5 months - that would be sometime in August or September of 2017! What a crummy, disappointing and dishonest way to run a business...
    - Arlene S.
  • A
    Installation went as expected, according to the estimate and invoicing.  Excellent workmanship done in a timely matter.  They also let me pick out what doors, windows, roofing, siding and garage door openers I wanted. I'm very happy with the results.
    - RoseMary T.
  • A
    They completed all of the work quickly and thoroughly.  We were very happy with the price, timeliness, and professionalism.  We currently have a contract with Nyboer to build a new dormer/bathroom on our new house.  Jay Nyboer, one of the company's co-owners, has been our contact through both projects and is a pleasure to work with.  He's been great at helping us design a project that has all the features we want at a price we can afford.
    - Thomas S.
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Roofing Contractors in Mason

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