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Flooring reviews in Mason

  • F
    After reading all the glowing reviews on Angie's list, I called to make an appointment speaking with owner Taylor Teachout. He offered me a choice of two days. He and I finalized an appointment time and my husband and I were really looking forward to it when surprisingly Taylor called the day before he was scheduled to come out telling me he was no longer accepting new clients - he was "too busy". When I expressed my disappointment he said maybe he'd have time if I were willing to wait for 4 to 5 months - that would be sometime in August or September of 2017! What a crummy, disappointing and dishonest way to run a business...
    - Arlene S.
  • A
    t we have already gotten things that went into it. Brad was We live in an old farmhouse and our downstairs bathroom was badly overdue for remodeling. This was also the first time we have tried to remodel-so we didn't understand the all the things that went into it. Brad was very patient and understanding with all our questions. He also explained what he was going to do-before he did it. Brad was helpful in helping us pick out and up fixtures, flooring and our new counter  top. When it turned out not to be the one we ordered he went  to bat for us with the dealer and made a difficult process much easier. We are more then happy with the quality of the work done. In fact we have already gotten another estimate from brad for more remodeling work. My wife and I can highly recommend Brad, and plan to use his services in the future
    - perry b.
  • A
    The service went very well overall. The installation crew was great; they were very clean and probably the best carpet installers we've ever had! I had no problems and would recommend them to anybody.
    - Jerry B.
  • A
    Woodstone set up a temporary sink and kitchen setup so that it wasn't so hard to be without.  We are glad that they suggested that for us.  The project went smooth.  Anything that came up they talked to us about and set reasonable prices.  We were so happy with the kitchen we have now, it's like night and day!
    - Milan R.
  • A
    Very pleasant, low pressure shopping experience, very knowledgable staff. Very willing to negotiate price and lower the price if we remove existing carpet, etc. Scheduled at our convenience, prompt, quick installation. Very meticulous with transitions and floor to wall cuts. Called after a few days to check to see if the floor squeaking had improved which it had. Insisted that we call if the squeaking continued as the floor is fully warranted. The floor is beautiful and the squeaking and creaking has almost completely disappeared. They even sent a thank-you note for our business. Very pleasant transaction and experience over all. I would recommend this shop any time. We purchased from their store on Willoughby Road in south Lansing.
    - Brian D.
  • D
    We initially were working through a kitchen remodeling shop who suggested that if we dealt directly with Rycus we would save their mark-up. We thought it a goos idea so we went directly to Rycus. The quote went from $4200 through the remodeling shop to $4995. We did add a small bath to the estimate, 4'x5' with vanity, hardly $700 worth. The first reason given was that we selected a more expensive tile for the second quote, but both quotes had the identical materials. the second reason given was the addition of the bathroom...$700? I don't think so. The final reason was somone has mis-calculated the quanities for the first estimate. I guess we should have stayed working through the remodeling shop. I was disappointed that through all of this I just got excuses and double talk, not once was there any offer to try to make it right...finally I explained my disapppointment and he offered to knock off $200...so the final deal ended being more than the 10% the remodeling shop would have charged.They also charged me $85 to restaple the carpet and $150 for a 30" piece of oak for the stair step transition which I had to recut to striaghten out the cut and also had to finish with stain and polyurethant. Then, the installer ended up subbing out the job to a fellow who, though he did a nice job, it took him SIX days to complete and he tiled too close to the toilet flange so we had to chip awat tile and grout to get the flange bolts in. Foolishly, we went ahead and ordered the back-splash from them. It was supposed to be installed within three days of delivery, or so I was told. The electrician had to wait for the backsplash to be installed to finish. the first date was two and one-half weeks after delivery. When told that would not work, they called back the next day and scheduled for the following week. As the date approached I got a call apologizing for the delay and discoverd that they had rescheduled for another week later. I was told they would not refund the tile, so I told them I would just pick it up as I had already paid for half the job. That is when I found my own installer through the kitchen remodeler and it was installed five hours later at half the labor cost. When they charged me for the tile they included a $60 shipping charge (to their showroom as we picked it up)...their way of compensating me for the inconvenience I guess.
    - Brian D.
  • A
    I referred them to other people and they did a good job. He supplied the materials and tile. He was great to work with and showed up when I asked him to. He completed the job without hounding him. They are coming back in a week to regrout.
    - Kim P.
  • A
    Northern Home Improvement is very easy to work with. They are very responsive to answering questions and inquires. Their customer first attitude is very much appreciated, and they do a good job of keeping the homeowner up to date on the what, when, and where of the job at hand. All of the workmen were very respectful of our house, and made every effort to clean up any mess that was made. The project actually started a month past the expected start date. This was due to a number of factors - weather, product availability, customers ahead of us adding items to their contracts on the fly, and a back log of jobs to be completed ahead of ours. In the end it was all worth the time, effort, and cost. We could not be more happy with the end result. After all work was completed we had three licensed profession realtors come in and evaluate the work done. All three realtors gave our finished project a BIG thumbs up on design, quality of the work performed, quality and selection of materials, and the price we paid. Bottom line: This is the fourth project that Northern Home Improvement has done for us (previous projects include, new windows throughout our house, new roof, the replacement of two exterior doors) and we would recommend them to anyone considering a project such as ours.
    - Irvin S.
  • A
    "At this time we have completed and accepted the design of the new kitchen and dining room. Cabinets, flooring, lighting fixtures, and plumbing fixtures have been ordered. We expect work to commence prior to the end of July with project completion prior to September 1, 2010. The detailed plan for this project has taken approximately two months from beginning to our approval. This is the largest project we have ever undertaken. To ensure success for us and the contractor we have been very deliberate and detailed in the entire planning process. We expect this will pay off with a completed project that we will enjoy for many years to come."
    - Irvin S.
  • F
    The work was only fair at best. They would not support the warranty (even for the portion of the floor we paid for out of our pocket), installed flooring over a huge hump present in the sub floor, (two wrongs don't make a right) and left debris and unseated nails under the carpet and carpet pad. They really didn't do the best prep. The worst part of everything they did or didn't do was that this company placed a lien on our property after signing an unconditional waiver of lien that they had been paid a certain amount when, in fact they hadn't by their own admissions. Unfortunately, this is misrepresentation and fraud and this company placed a lien in bad faith. We are less than impressed and recommend looking for an honest flooring company that does better work!
    - Pam C.
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Flooring Installers in Mason

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