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Auto Repair reviews in Marlette

  • F
    Hines Auto Sales
    I bought a used 2004 Ford Taurus from Hines Auto Sales near the end of December. It broke down less than a month later. We took it in to another mechanic and they said that there was water instead of anti-freeze in the tank. This caused everything to freeze, it being very cold out in Michigan in January. The mechanic estimated $1,800 in damages from this. I called Hines and told them what had happened and asked if they had done an inspection on the car at all. They said they had, but didn't realize there was no anti-freeze in the car. How do you inspect a car and not realize that there is only water in the anti-freeze tank? Either they are liars, and didn't check over the car at all, or they are very poor mechanics. After a week of calling and negotiating with them, and telling them that I had consulted multiple mechanics and dealers who said they would fix this problem for free, they agreed to do it for the price of parts. They were very rude throughout these calls and negotiations and I do not know how they have any business after talking to someone in this way. I had my car towed to them and called them back after a week and a half to see when it would be done. They said that they were busy and hadn't had time to work on it. This made me angry because they were showing that they were not treating me like any other customer and that my car was not a priority. They were leaving my car to work on whenever they felt like it. Who knows how long this would have taken. I asked them to work on it and when they thought it would be done and told them that it was ridiculous that it was not finished by now. They said to come get my car of their lot, that they would not work on it, and that I would have to pay them $157 for a single hose that they had replaced. This was an outrageous price, and not the price for parts like we had agreed. They had lied to me and caused me to wait for a car that they had no intention of actuallly working on. I had to have my car towed yet again and taken somewhere else. I would not ever even talk to these people again, yet again do business with them, and would suggest that no one ever do so either. They were extremely rude, lied to me repeatedly, and were very neglectful mechanics.
    - Ashleigh M.
  • A
    Brown City Tire & Auto
    Honest mechanic.  No work done that wasn't needed.  Consulted with me before performing work.  Would recommend.
    - Doug R.
  • A
    Hines Auto Sales
    unknown
    - terry w.
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Auto Repair Shops in Marlette

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