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Irrigation System reviews in Madison Heights

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    Wilcox Bros Lawn Sprinklers & Landscape Lighting
    First off, our sales person was fantastic. The crew that came to our house was seemingly good. They were professional and worked quickly. However, after the crew left was when the problems started. From the second day there has been a problem with one of our zones. I had three repairmen come out and they kept telling me nothing was wrong. I had many conversations with their call center staff who were nice, but when I asked to speak to the manager she accused me of making up the problem and told me there was nothing Wilcox could do. I was stunned. I had this system less than a week, it was broken, and I was not even close to a priority. Oh, and if you ask for an appointment, the scheduling staff will never call you back. You have to repeatedly call them to get answers. Also, there are different types of appointments. One where Wilcox randomly sends someone to your house without you being there to work on the issue and a scheduled one which I have yet to experience. I thought mine were scheduled but apparently not. As for the work itself, there are sprinkler lines above the ground on the side of my house in shrubs and they placed the water lines right down the center of my garden so I have to figure out how to plant my vegetables and not bust the line. I have zero confidence in my system and Wilcox doesn���t care. Very disappointed.
    - Steven G.
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Lawn Irrigation Services in Madison Heights

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