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Chimney & Fireplace reviews in Madison Heights

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  • It turned out okay. I wouldn't rate them as great. They did the job but I probably wouldn't recommend them. They came out and gave a lower estimate but I didn't know they were going to use the old brick. The chimney and the bricks were starting to chip. The only thing they replaced was the bricks that were chipped. Another company told me that had a higher estimate, they'll come in and give you a lower estimate but they'll use your same old brick which is what they did. They did replace maybe 8 or 10 bricks out of the whole chimney. When they showed up with their truck, I thought they had a load of bricks. They charged me $50 or $100 for a cheap cap to put on it. I could probably buy one for $30 at Lowe's or Home Depot myself. I said I don't want that, just turn out my old one. It's too late now, we've already bought it. I said, you can't take it back to the store? No. It serves a purpose a guess, but I wouldn't know.
    - Billy L.
  • It were Great. Steve was very polite and thorough with his inspection, was honest with his recommendations, and was not pushy with any of the repairs he suggested, simply wanted to inform me of the issue and give a quote on what it would take to repair.
    - Paul V.
  • The process was simple and easy. We signed and approved the quote. They were going to start the project the week after; but they started the same week, after they noticed the weather was more favorable then. They completed the project within (3)  working days. We had some additional expenses because more woods were found to be rotten.
    The quote from NorthWest was competitive with other companies. Gary, the representative from NorthWest was responsive, fast and courteous.
    I would definitely consider Northwest for future projects; and recommend NorthWest to others.


    - MINH L.
  • The service providers were very knowledgeable, kind, and professional. While they were about an hour later than the original time frame I was given, they did call me a couple hours prior to let me know they were on a job that was going to take longer than anticipated.  I appreciated the insight and honesty upfront by them.  They did a great job and I feel much better and safe using the gas fireplace. 
    - Kristen P.
  • I was expecting a check and tune-up of the motor and other components with this service. I guess I should have clarified ahead of time. All that was done was a vacuuming of the interior components and cleaning of the glass screen. I did ask how the motor sounded. The service provider said OK, but I didn't seem to me that he would have known otherwise. He was a nice guy, but I was expecting more involved and detailed work like I have received from others in the past.
    - Carole P.
  • My son recommended me to Greg and I had the same experience. Greg is a really nice guy. He said I was out of his travel distance, but still did it anyways since he was referred by my son. I will use Greg on all future mason-related jobs at my house. Thank you, Greg.
    - Adam R.
  • All the work was done in a timely manner. Never a problem with the crew. The problem is that the minor repairs to the porch and corner of house did not hold up. They say their work is guaranteed. I first made numerous calls to the company, and NEVER had my calls returned. My initial message was that some of the minor work didn't hold up, and I need it serviced. I later contacted one of the men who used to work for them, and he provided me with a phone number to, I think, the brother of the owner. He talked to me a number of times, but kept putting me off. We finally made an appointment which he failed to keep, and there was no phone call to say so. Last week, Monday I tried to contact him, and now he doesn't return my calls either. 
    In conclusion, I will never consider them for any additional work. In my opinion, any company that ignores their warranty obligations this blatantly should not be in business.
    The low marks I gave for quality through professionalism are in regard to warranty service issues.
    - MICHAEL M.
  • The first time they came out there were no problems. The second time they came out, they found a spiderweb. They charged me another $100 for the second visit. The guy that came out the second time knew what he was doing. The price was good. I have not had any problems since. The guys that came out the first time did not know what they were doing. I would use them again.
    - Patricia S.
  • Sodonis group was great. Matt came out for the estimate, and compared to the two other companies we tried, he really took the time to listen to our needs. He made sure we understood everything from start to finish (my wife and I don't know much about home improvements), and followed up with us a couple weeks after the completion to make sure we were satisfied. The finish product was exactly as we imagined it. My wife and I were so pleased, we had Matt and his carpenter over for dinner after our kitchen was complete. I have already recomeneded Sodonis group to a friend, and would absolutely use them again.
    - Scott G.
  • The Chimney Specialist arrived promptly. He smelled soot in my kitchen. Immediately, he went to check the boiler. He removed the pipe going to the ceiling. He preformed a 26 pt Safety Inspection. He cut off 3" of the waterheater pipe in order to make it the correct pitch. He removed the cover on the boiler and cleaned the pipes. He then proceeded to clean the chimney.  He was very knowledgeable, friendly and pleasant. He explained the regular price of the inspection and how much I had saved with the Big Deal price.
    - Cheryl C.
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Chimney And Fireplace Contractors in Madison Heights

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