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Roofing reviews in Lowell

  • A
    Melvin Belk Roofing
    Great! Our concern is not leaves but pine needles. The materials were the expected quality and screen out small particles. The workers were efficient and courteous. We are very pleased with the installation and service, and very happy with the product.
    - Deborah P.
  • A
    Avalon Building Concepts
    Kudos to the hard working, friendly, informative team that came out to do the job! It was done in a timely matter, and Carl went out of his way to be sure we were happy with the results before he left. I will recommend your company to anyone who I know who needs a job well done. Thanks again guys! It was a pleasure working with you!
    - Linda G.
  • A
    Avalon Building Concepts
    Avalon was very friendly. I had multiple people out for estimates on my roof and when Ryan came out I could tell he was genuine in what he was explaining. He walked my roof and explained the damage I had present. He made me feel comfortable with the company and process. I was pleased that when I decided I wanted to finance it was simple and I had an answer in what seemed like minutes. When the installation crew arrived, they started tearing off my old roof right away. The whole roof was completed in two days. Minimal landscaping was damaged around my home, and a few nails were found, but it was nothing to get excited about. The new roof truly finishes off my natural cedar home.
    - Nancy R.
  • A
    Summit Point Roofing Co.
    Responded next morning to email. Sent out rep to inspect and discuss option. Kept me inform as to when they would arrive, what they were driving and their name. Estimate was less than other contractor, warrantied work, had 11 perfect scores ans was certified. Work was completed on scheduled and was well done. Rep followed up with pictures. Cost was less than high end of estimate. Very satisfied. We were worried about shingles matching but they did a good job matching. Would use again.
    - Mike C.
  • D
    Avalon Building Concepts
    My roof was replaced months ago and has been leaking in the same spot every time it has rained. They were supposed to tarp the area while the problem was addressed but never did. They were also supposed to do a water test to see where the water was coming in and that too was not done. My roof did not leak before the replacement but now it leaks every time water touches it. I've had 3 separate appointments to fix the problem and each time they try to tell me it's my siding and there's no way it's the roof but as I mentioned I never had any leaks before the replacement. My calls for help seem to be falling on deaf ears. It's become clear to me that I am not a priority. They got their money and put my problems on the back burner.
    - Jon B.
  • F
    Roofing Service Specialists LLC
    Crew damaged my house. Bill Smith appears to have walked away. Crew was left unsupervised and tore off a section of roof without protecting siding or windows. Six panes of Andersen glass now have deep scratches. The roof wasn't right either: a ridge vent was too short (they ran out of materials and decided this was OK) and black drip edge now 'accents' my light grey siding and medium grey roof (the old drip edge matched the siding). Initially Bill agreed this was all his to fix, but since then nothing has happened. It's been over three months. He replies to my messages with short promises of action, actions that never happen. Most recently Bill emailed, "I'll take care of it this week". That was three weeks ago. I'm tired of being lied to. I deserved better.
    - Matt R.
  • A
    New Image Remodeling
    I was very pleased with the results.  New Image remodeling did exactly what they said they would do and at a fair price.  They completed their work before agreed upon completion date.  I was so pleased with their work, I kept adding side projects to the original proposal and they still finished early.  New Image Remodeling made sure I was completely satisfied with their work before  final payment.  I will use New Image Remodeling again for future remodeling projects.
    - Bob G.
  • B
    Avalon Building Concepts
    Of the three estimates we obtained for the roof work alone, only the Avalon sales representative actually climbed up onto our roof, and looked at the roofs of our two outbuildings.  His estimate was significantly higher then the other two bids, but Avalon was capable of building out a window through our barn-style roof.   The principle reasons for the decision to go with the higher bid was having the additional construction work performed, and the confidence of the salesman to address our water infiltration problem.  Getting the job started when promissed failed 3 times on the window installation, and 1 time with the roof project.  The company was reponsive to our complaints in this regard, and at least some coordination issues are to be expected when dealing with contractors.  The problem getting the window job started was likely an unusual circumstance and not a common issue with Avalon. 
    Both crew leaders were excellent in terms of dealing with anxious customers, and keeping the mess and inconvenience to a minimum.  Clean up was complete, and the work looks great, though the test of snow and ice buildup is yet to come.  Replacement of gutters was promised by the salesman but omitted from the contract; however, the company performed the work at no additional cost.  The only item not completed was replacement of the interior trim removed with the skylight window replacement.  We believed this would be completed with the last phase we contemplated with Avalon, which was the interior repairs from water damage.  Unfortunately, after payment was made on the contract, we could not get the company to even provide a quote for this work despite repeated requests.
    This review is written over a month after the job completed, and the coordination and responsiveness issues are less significant to us in comparision to the overall work, which is professional.  We would indeed have used Avalon for the interior work, but could not get their attention.
    - Joseph E.
  • A
    Smart Roofing Systems Inc
    Rick was very responsive to initial contact.  Our chimney had been leaking around the side, causing some damage to the interior drywall.  We had attempted to have it repaired several times in the past by various "handyman" services, however these repairs never held up to a really hard rain.  I was concerned that a roofing company would try to use this to tell us we needed to replace the whole roof.  Rick was able to evaluate the issue within two days of requesting an estimate, and he said we only needed to remove the shingles 3 feet around the chimney, and replace the old flashing with new that went a little further up the chimney.  They were very busy, but were able to get the work done in a very timely manner, which was appreciated as we were just about to list the house for sale and didn't want to have an unaddressed leak!  The repair was done in a couple hours, looks great and will last for years!  I wish we had called Smart Roofing Systems the very first time we had a problem, instead of wasting money on "patch jobs".  Get the job done right the first time, call Smart Roofing Systems.
    - Kurtis S.
  • A
    Melvin Belk Roofing
    We had a great experience.  Jeremiah answered my many questions and was willing to work with our special situation with mold (other roofers either overcharged or didn't even respond to me, or get back to me with quote).  Will to order different ridge vents than the standard (because of the amount of leaves and pine trees around our house and my concern over needles getting into vents).   I would have to say I was very happy with the work they did and flexibility as it took longer than expected and had to work around the mold remediation folks and myself (I was painting with special fungicidal paint after mold remediation).  They were reasonable in cost. I would definitely recommend them to anyone.
    - Matthew S.
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Roofing Contractors in Lowell

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