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6 Questions to Ask a Basement Waterproofing Contractor

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Unfinished basement
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What to Expect with Basement Waterproofing

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basement, flood, sump pump
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Inspect Your Basement

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Basement Waterproofing reviews in Lansing

  • A
    Rangel's Waterproofing & Construction
    I hired Rangel's to cover and waterproof a small crawlspace in my basement. They were prompt, courteous, and very professional. The work performed was absolutely beautiful, and a major improvement. I highly recommend Rangel's for any basement waterproofing and repair, and look forward to doing business with them again.
    - Michael W.
  • A
    Everdry Waterproofing
    I used EverDry in both my rental home and residential. Based on the water flow through the basement of the rental the home actually seemed to be built above an underground river. EverDry gave me a thorough and competitively priced estimate in addition to a transferable lifetime warranty. I owned the rental for 20 years and had to have many, many sump pumps replaced due to the amount of water the EverDry system moved away from the basement. The employees were quick to replace the pumps when needed and never ever questioned my requests. They even went above and beyond the call of duty to set up a backup system should one pump fail. Employees were respectful, friendly, cooperative and took time to listen to my concerns and/or explain what was being done and why. EverDry will always be my go-to for water concerns and I highly recommend them to anyone in need of waterproofing.
    - Pam B.
  • F
    Ayers Basement Systems
    I gave Ayers Basement Systems a deposit of $3400. They never performed any work but decided to keep my deposit anyway. I sued Ayers in court. The court ordered Ayers to return my deposit. Ayers did not follow the court order and I had to petition the court for a second time to garnish Ayers bank account. Ayers does not even follow the laws of our court system. Overall it took 8 months to get my deposit back. Save yourself some trouble and avoid Ayers Basement Systems.
    - George B.
  • A
    Rangel's Waterproofing & Construction
    They were on time, they had to dig a hole in the basement floor and dig a communication with another drain as well. They covered carpet and sealed off the wrk area for dust during the jackhammering. They dug a trench through the front yard for the drain system and put everything back, you can barely tell what happened. Cleaned up, everyone was nice and professional. Very pleased.
    - jane d.
  • F
    Stay Dry Basement Waterproofing Inc
    After the first day, I went into the basement to see where the crew had left off. There was plastic taped all over my walls and ceiling. There was a plastic bag over the toilet. I wondered why they had covered the toilet. The next day, the crew finished the job. I did a walk through with the crew leader to see what they had done. The crock was not tested but looked fine as well. The crew leader then told me that they broke the toilet taking it out and had glued it back together. He wasn���t sure if it would work or not because of where the crack was, but that was the remedy. I paid the $6,300 balance with credit card. On August 31, 2015, I requested a meeting with Perry. I explained the issue about the toilet as well as being shorted 3 feet of interior wall drain tile as stated in the contract. There was also a mess of cement on the bathroom tile that was not cleaned up. I also showed Perry where the paint on my basement walls and ceiling was all peeled off from them taping up plastic. Perry laughed in my face about the issues. He told me that the cement on the tile can be cleaned up if I use some warm water. Nothing was done about the 3 feet of interior wall drain tile that was not installed. After more persuasion, I was finally told that I would get a check in the mail for $100 to replace my toilet. Nothing was done about the peeled paint on the walls and ceiling. I waited until July 8, 2016 to have my carpet redone in the basement. Up until this time (and still currently), I have never seen any water in the ���clean-out��� areas of the PVC pipe in the floor. They left 4 of those areas that you can unscrew and look down into the pipe. The sump pump has never run. I have always wondered why the system has never worked when my basement was so flooded before the system was installed. I finally decided that maybe there was no need for the system to run, so I would stop monitoring those ���clean-outs��� and finally put my basement back together. On April 11, 2017, I noticed water on my finished basement floor. I immediately called StayDry at 5:24 pm. I spoke to a central location that told me the tech would call me right away. I did not receive a call back that night. I called StayDry again at 7:13 am on April 12th. Again, I spoke to a central location that told me the on-call tech would return my call right away. At 7:37 am I had still not received a call back, so I called back and received an answer. The receptionist forwarded my phone call to John and I was scheduled for Bob to come out at 9:15 am that day. Bob came and asked to check my sump pump. He unplugged it and plugged it back in and said it works. He wasn���t aware that I had a wet floor. He looked at the carpet, felt it, and said yeah, it���s wet. I asked him what he can do. He told me he would have to have someone come out to inspect it. He inspected the crack in the foundation from the outside, I showed him where it was. He took pictures of the crack from the outside and then took pictures in the basement. He wrote up a service request that stated he inspected the crack that Perry saw pre-installation. I signed the document and he did not give me a copy after he took pictures. I did ask for this the following day and did not receive it. I called John at 10:13 am because I had not heard from him. He accused me of possibly cutting the grey plastic material that sticks out of the floor, causing this issue. He also accused me of possibly hiring a contractor to finish my basement that doesn���t know how to work with basements with this system. I assured him that neither was the case (and besides, my basement was already finished before any of the work was done). He said he���d call me back yet that day to schedule something but if I didn���t hear from him, to call him back. Of course, I didn���t hear from him, so I called him at 4:49 pm. He seemed shocked that I was calling and took minutes to look at schedules to figure out who could come. I requested that Perry not come out because of the bad experience with him last time. He told me it would be Tony and Perry or just Perry the following day at 2 pm. On April 13, 2017, Tony and Bob show up. Tony inspected the sump pump and then they both inspected the crack on the outside of the house. Sure enough, Tony suspected that the leaking was coming from the crack in the foundation. I agreed to let them cut away a piece of drywall to be able to see the crack from the inside of the house. They ended up removing about an 8 foot by 4-foot-wide section of my wall. The crack was exposed and a hose was turned on by the crack. At this time, we did notice that the spicket must have frozen during winter and water did pour in the basement water shut off area due to the plumbing being broken. We used the other spicket on the other side of the house to let more water spray on the crack. Indeed, the water did start seeping through the crack and run down the wall. I have since had the broken spicket fixed. I was told that the company does not guarantee their work, but that they have a warranty. I was also told that the warranty does not cover the crack in the foundation. Tony and Bob left around 4:30 pm on April 13, 2017 and I had yet to hear from the company as of 10:33 am on April 14, 2017. At 12:42 pm, I called the company. I spoke with Tony who offered to inject the crack for $550 telling that that the price was $200 of normal cost. I asked to talk to someone else. Tony told me he was at the top of the totem pole. I said no, I need to speak with Dave. He told me that Dave wasn���t available but he���ll have me call him back. I said ok and we hung up. I then called back right away to find out when I could expect that call back from Dave. I was transferred to Dave. Dave had a condescending attitude with me from the moment he picked up the phone. He claimed that I was one of those customers and I���ve given all his staff the runaround and they���ve been at my beckon call. I asked him to fix the crack for free. He by no means plans to repair this crack. I explained to him that the system put in because of Julius and Perry, was supposed to be the remedy for the crack leaking water. He told me there was no way that they could have known this system would fix the water coming in. I was in shock. That was the whole reason I had the company come to my house in the first place. To fix my leak. I told him that���s what was explained to me, that the water would come in through the crack, travel down behind the grey material sticking up from my floor, and then run into the pipes and travel to my sump pump. He told me I had no documentation or proof that this was said that���s what the system would do. I told him that was the whole reason I had StayDry come out, to diagnose my water issue and fix it. I told him he misdiagnosed it and should���ve mentioned the possibility of needing a crack injection in the first place. He told me he can���t see through walls so I asked him why they didn���t cut the drywall to find out what solution was best for me. He said they visit so many houses, what are they supposed to do, cut out everyone���s drywall? I said yes, maybe that would help get people solutions that worked. I could have saved around $6,500 and I���m sure other people as well. I told him now they���ve torn my drywall off twice and it���s not fixed. He was very conscious to mention that he himself was not out there and my house and did not tell me anything. I told him I understood and that Julius and Perry were the ones. They knew my problem and told me this was the solution. I told him if they didn���t know this was the solution, they should have dug deeper into the problem to find out a solution. He told me I was being threatening and yelling at him, even though I was in my office cubicle the entire time and would never raise my voice or yell at work. He told me that he wasn���t going to let me ���slap him around over the phone anymore and next time we talk it needs to be face to face.��� I asked him when he could come out to my house and he said he wouldn���t be coming to my house, that I would have to come to the office. I asked him how about right then. He told me he had a 1:00 pm appointment. I asked him when his next appointment was. He told me to go ahead and sue him and that I can cry because he doesn���t care. I told him I know he doesn���t care. I told him I guess I���ll need to contact the Attorney General and the BBB. He then said he gets 1,000s of these calls so I asked, thousands? Because you have 1,000s of complaints? He then hung up the phone on me. It was 12:56 pm. I found out that StayDry did not pull a permit to do the work. City of Lansing is aware. A week after Dave hung up on me, with no further communication, on April 21, 2017, I received a call from Tony. He stated that the owner had given him permission to fill the crack for free. When I asked if there was going to be a warranty, he told me he wouldn���t say but there would be a written agreement. He told me he would follow up with information about a warranty. He then told me someone else would call me to schedule a date and time. I never received a call back from Tony about the warranty. A few hours later, John called me to set up an appointment. We scheduled it for May 3rd. He told me that there was going to be a ���release/waiver��� to sign. I said that must be what Tony meant by written agreement. I asked if it���s possible, I���d like to see this document before the worker came out to my house on May 3rd. On May 2nd, I received a phone call from John confirming the appointment for May 3rd. I asked about not receiving a copy of the ���written agreement/release/waiver��� and he chuckled. He said he does see a special instruction note on my file and that the worker would handle that the next day. StayDry never showed up on May 3rd. I haven���t received any communication from them.
    - Jessica D.
  • B
    Ayers Basement Systems
    The finished product (installation of drainage system/piping along the parameter of my basement) was done very well. However, I was told by the salesman (Bob) that the crew would remove the paneling before work commenced. I should have known that was too good to be true and questioned this but I didn't. The crew cut a foot of paneling off the bottom all the way around the basement parameter. If they didn't want to remove the paneling as promised, that's fine, I would have made arrangements to remove the paneling myself. Now I have to replace/cover all of the cut paneling, at an extra expense not anticipated (nor can I really afford). Also, at the end of day 2 the crew removed all of the protective plastic covering all of my furniture & everything in the basement, even though they had a whole entire day's worth of work still do complete the following day. They assured me that they wouldn't kick up any dust with the work that remained to be done. Totally not true. Dirt and dust all over my belongings. Plus there were a couple of little things that gave me pause (like forgetting to plug in the sump pump after they left on day 1 - the emergency alarm went off because it was going to overflow and I didn't know what was happening - I had to call a crew member on his cell phone to figure out what was going on - thank goodness I was home.) And they left a box of product in my garage that someone had to come back out to pick up a few days later. Everyone was super nice and polite, and I hate to complain about these things, but it was enough to leave me a bit disappointed.
    - Traci G.
  • A
    Stay Dry Basement Waterproofing Inc
    The work was done as scheduled (within weeks of the quote). The installers were courteous and professional. They took extraordinary care to keep the cement dust to a minimum. It has been over a year since the work was done, and I am still very pleased. I have a nice, dry basement.
    - Linda V.
  • A
    EverDry Waterproofing of Grand Rapids/Saginaw
    Thanks to Everdry's approach to the problem (and not just the symptoms), we have enjoyed a dry, usable basement for more than 20 years now!  We have a carpeted, multi-functional space with the original sump pump in excellent working order!  We only hear it click on and hum in torrential downpours, but it has never failed.  Everdry's employees are polite, neat, timely, and highly respect the homeowner's landscaping and interior as they access the foundation of the home.  I cannot praise their work enough and highly recommend them to anyone who wants to secure the future of their home's foundation.  We have enjoyed improving our home since 1990 and Everdry was by far the best home improvement investment we ever made!
    - Sarah L.
  • A
    Absolute Waterproofing Solutions
    When my wife got home she said she expected to come home to a mess in the basement and dust every where. She was very pleased that was not the case. The basement was clean and ready for them work the next day. The protected the hardwood floors, they covered everything in the basement, even the dry vac. They left the site clean and clear of any trash. They were very professional.
    - Jose R.
  • A
    Stay Dry Basement Waterproofing Inc
    Dan's crew worked very well and communicated what was happening. They showed us the footing tile which was almost completely clogged. They also let us see each step, which followed Wayne's explanation exactly, so we know exactly what was done. We are confident that we got the best work possible, and the price was good.
    - Bonnie and John B.
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