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Window Replacement reviews in Lake Orion

  • A
    The Restoration Doctor
    Eric (business owner) came HIGHLY recommended after restoring a house fire with similar levels of severe damage with a homeowner we know personally just raving about Eric and his company. Eric was highly professional and adept at navigating the insurance process. He knew how to communicate with the adjusters to ensure that reimbursements provided the funding needed to properly repair the home- no easy feat. He also was extremely helpful in general with navigating the insurance process for personal possessions (not related to what his company takes care of) and took the extra step of photographing all of our possessions prior to removal so it would be easier for me to properly list everything for insurance submission. Be sure to ask him questions about tips on working with the insurance company- saved me a ton of work of doing things multiple times or missing a lot of information that might have resulted in the insurance not reimbursing. Frankly, I was initially so skeptical that he could possibly repair the home that we planned on moving out and purchasing a new home. We have severe allergies and asthma that require frequent trips to the ER, and it seemed inconceivable at the time he could mediate all of the intense smoke and yuck fumes in the home. He did though, and did it extremely well. There is ZERO trace of any fire damage. The restoration turned out beautifully and the entire house presents now like a beautiful new build. My daughter and I joke that Eric might be OCD due to tiny little details that we would not have bothered even to mention catching his eye, and he personally would fix or make the adjustments needed for a perfect completion. Our home was utterly transformed. He has before and after pictures- ask to see them. They are mind-blowing. His "soft skills" are also commendable. Of course you want a contractor with skills for the hands-on work which he has. But he also excels at dealing both with the adjusters and mortgage company while also being skilled at dealing with homeowners who are stressed and clueless how the whole process works. Insurance did not want to reimburse initially for our fireplace, replacing electrical, new siding and many more expensive repairs- he always knew what to do so that needed repairs would eventually get approved. There were a slew of decisions to constantly make. He had the ability to listen to rather vague generalizations from us about choices and absolutely pinpoint what we wanted even when we didn't really know what we wanted. He knows how to pace the process so you are not overwhelmed with everything all at once. I most appreciate his commitment to ensuring that the allergies and asthma concerns were addressed and consistently ensured his workers every step of the way took care of any potential concerns resulting in the home being entirely stripped of anything that triggers allergies/asthma. Not easy given our three biggest triggers of asthma are smoke, dust and mold and even tiny amounts are hugely problematic for us. At the end, he completed the work on the timeline he originally discussed. He will give you his best estimate- a sincere and authentic estimate of how long he thinks it will take and he was spot on. Another important note is that he completed the entire job within budget with the funds reimbursed from our insurance, so no nasty out-of-pocket surprises at the end. In summary, finding a contractor who does what he promises, does it well, does it on budget and in the time frame promised is not a mythical unicorn. Eric is your guy and I cannot recommend this company highly enough- especially if you are dealing with a fire issue. Our lives have returned to normal, except now in this beautiful home :)
    - patricia p.
  • A
    Pure Energy Window Company
    The windows were delivered much earlier than expected. The installation was top notch and performed by a great team. They were very friendly, efficient, and did high quality work and clean-up. We are extremely satisfied with the quality of the new triple pane windows and the efficiency and quiet they provide. I would highly recommend the Pure Energy Window Company to anyone looking for new or replacement windows. Pure Energy provides a great product and service for the money.
    - Gary M.
  • D
    Power Home Remodeling
    Needed a quote for siding but after the sales person looked at my windows they said my windows needed replacing along with larger gutters. After talking to a few more companies they also agreed my windows needed replacement, but no one agreed that I needed larger gutters. Their vinyl window prices are astronomical. I received another quote from a different company with similar quality windows for far less money and a better warranty. The sales staff will pressure you into buying their products for hours. The first sales person spent 6 hours and the second person spent 2 more hours. At the end I was VERY informed with their products, but it felt like I was pressured into buying because they spent so much time at my house. They said they wouldn't feel bad if I refused, but the way they said it sounded like I was guilted into it. The second sales person tried to seal the deal by providing the "friends and family" discount which turns out to be the same price as competitors. The reason they charge so much is probably because they have so much overhead. Yes, they have a lot of certifications, and "in-house" installers which makes them better than the rest. They say it's because of these accolades that they are the 8th fastest growing company in the US, but I also think the reason is because they over charge. I was happy to not deal with this company ever again.
    - Victor W.
  • A
    21st Century Windows
    This company had the best customer service and sales staff. Their low overhead allowed for the most competitive prices. The windows aren't the best quality, but they are very good vinyl windows for the money. I did notice some flash in the corners of a few windows but I'm not too concerned. Their warranty can't be beat either. Installation was very good. All the seems were perfectly smooth with no gaps. Love the windows
    - Victor W.
  • A
    Superior Home Building LLC
    I put the project out for bid for 2 months and despite having a plan drawn up of what I wanted, I had many contractors overbid/underbid me because they wanted to offer me something different. Jerrod was one of the very few who offered me exactly what I had asked for and given that I was looking to establish a long-term business relationship with more than one project moving forward, I felt most comfortable with Jerrod and awarded him the job. Jerrod started and finished the job on-time with exceptional workmanship. The siding, doors, woodworking, concrete, shingling, ladders all turned out fantastic. If I could redo anything, I'd just make the blind on top bigger so I could have bigger windows and change my seating arrangement, but I digress - perhaps another project for another time. Given how things went on Job #1 - I wasted no time in awarding Job #2 to Jerrod to install the gates on my property which he just finished on Friday the 18th right on schedule as well, so I now have everything done in advance of my hunting season so I won't have hammers or nail guns sounding off in the woods for over a week prior to opening day. More projects will surely come to Jerrod from me but in the meantime, I highly recommend him to others! Great job, I'm very satisfied!
    - Anthony G.
  • A
    They were great. We love them. Yes, they did a great, wonderful job. I do know that it was affordable, and we really like how they explain everything about windows. They gave us some advice on what colors to do and so on. It was very good and we were very happy. I would recommend them to anyone. It was great. All A grades for the whole thing.
    - Derek O.
  • A
    21st Century Windows
    Their installers were professional, cleaned up the work site, and left our new windows looking great. The only issues we had were that one of the screens was ripped and one of the windows had a scratch in it. Mark replaced the screen and ordered us a replacement window sash to fix the scratched one. Overall a great experience. Only deducted a little bit because of the long lead time in getting the entire job totally completed after the scratches were found.
    - Eric S.
  • C
    We are replacing one section of windows at a time in our home.  We bought Majic Windows, twice, on two separate occasions. The experiences I have had differ from each time.  However, I will say that now we are looking at replacing third section of the home, we will not hire Majic this time.
    First, the windows that have been replaced are incredibly difficult to move up and down.  We have single hung windows and they are a bear to move.  They make an awful noise each time we do move them.  Second, one was warped and could not close.  It took about four months for that one to be replaced.  Third, and this is the big one, I felt really pressured and swindled during the whole process.  Yes, I have buyer's remorse and I won't put myself through that again.
    There were two different installation crews for the two different dates.  The first one did some damage to the walls around the windows and took all the wood trim out around the window, replaced it with new wood trim that did not match the house, and let it unfinished.  The second time around, the installer only removed the top piece of trim, making less work for us, and was much better at it.  It looks like there was nothing changed and I had no patching, filling, or painting to do.
    Windows are expensive, I understand that, but I didn't like the tactics these people use.  Further, they lacked the professionalism that I think that I deserve.
    - Jennifer L.
  • A
    21st Century Windows
    Overall, working with 21st Century Windows was the best. Working with Mark, Valerie and the installers was great. They were all extremely professional and always kept in great contact with us. I was worried about working with Mark because I didn't want a sales person to come in and recommend me to change all my windows. He was very knowledgeable, very polite and he even saved me $$ by putting in an amazing window in our master bedroom which looks way better than the originals. His team is awesome too. Valerie is on top of everything. If anything, I need to apologize to often has taken me days to get back with them and they are always so nice and polite. I get a little hesitant on installers coming to my home... they were very professional, trustworthy and got the job done in a timely manner... they cleaned up very well and my new windows look great.
    Just to note, we are pretty laid back people and Mark is very busy... but he is worth the wait! As busy as his schedule is he made a point to come out to our home a couple times before we actually purchased the windows... I know we will need to replace many more windows and after hearing horror stories of horrible installations from other friends, I would highly recommend Mark and his team.... they are busy but that is a good thing... very great people and awesome quality windows and installation...
    Thank you 21st Century Windows.

    - Kristi H.
  • A
    Crossman Siding
    Bob and his uncle did an outstanding job. Highly recommend. I am a home inspector and not the easiest person to work for and they impressed me with their experience and quality workmanship. You don't find a lot of contractors like these guys.
    - PATRICK N.
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Window Replacement Installers in Lake Orion

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