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Mold Removal reviews in Lake Orion

  • A
    Tri-County Home Inspection Services
    Inspector on medical, unable to take job but sat on the phone with me for 45 minutes explaining a home inspection and answering any question I could come up with. I'm a first time home buyer and am learning as I go. He was very helpful and patient. Took so much time explaining things when he didn't have to. Wish I could have hired him!
    - Lauren H.
  • A
    Attic Insulation & Ventilation Pro's
    s sI think it went well, very well.  Had reason to call him back a month or so ago and he checked thoroughly and found no additional problem(s).  He was very (VERY!) patient and an excellent listener.  He didn't have a quick answer for subsequent concern of mine but showed every sign of cooperation and understanding.  I think he knows his stuff and is a responsible, caring businessman and professional.  And, folks, that is much more than I can say about most other service providers of any sort out there.
    - Randal S.
  • A
    Complete Service Restoration
    FANTASTIC!  Ron and his team are GREAT to work with.  Very friendly, helpful, and communicative.  From the very first phone call, you can tell that Ron wants to help you in any way he can.  Their work was first-rate, and Ron's advice was so helpful with this massive project.  What started as just a mold problem ended up in a complete renovation of the wall and room, involving not just CSR but also three other contractors - roofing, siding, and mortar/chimney.  
    We had no idea what needed to be done, so Ron was incredibly helpful in guiding us on what we needed to do and what to look out for.  After the first round with other contractors, Ron did an exhaustive moisture test and still found some moisture, so we called everyone back to do additional repairs.  Ron wouldn't give his OK and finish the wall until everything was up to his high standards.
    The pricing was very reasonable and he gave us great options to choose from, not selling us on services we really didn't need.
    Finding mold in your home is a very stressful thing, but Ron and his CSR team made this FAR less stressful.
    - Jason W.
  • A
    Complete Service Restoration
    Ron and Dan were both very kind and professional. We didn't hesitate to leave them in our home to work while we were not there. We would definitely use this company again and would refer them to anyone in need of this type of work.
    - Kristi H.
  • A
    Attic Insulation & Ventilation Pro's
    They were prompt in providing an estimate and service. They were on time and had a great price. They were polite and did not leave a mess. The ONLY downside is that they DO not except credit cards and we were unaware of this at the time of purchase.
    - Kristin O.
  • C
    Servpro of Novi and Bloomfield
    When I contacted Servpro, I was very satisfied with the gentleman that I was dealing with.  Instead of charging me a couple hundred dollars to come by and give me an estimate, he stopped by my house on his way home one evening to take a look at the damage and give me a verbal estimate.  When he gave me the cost of $3,500 to remove drywall in the basement, wipe down the downstairs and upstairs, and run air scrubbers on the main and lower level, I was shocked because this quote was significantly lower than other quotes I received.  My house is not very big (1200 sq.ft.), but for the main and lower level, I thought this was a very good price.

    After providing them with a 50% down payment, they came out on the day scheduled to perform the work.  It took them about a day and a half to do everything and, although I am not a professional, was satisfied with the work performed...initially!  A couple of days after they were done, I had a subsequent air quality test performed using the same person who performed my initial test indicating I had a high mold count.  While in the basement, the air quality professional ran his finger against one of the floor joists and it had loose dust all over it.  This was an indication to he and I that the work performed was not very thorough.  When the results of this subsequent test came back, the spore counts were still quite high; above the tolerance of my air quality professional.  I contacted Servpro and informed them of this.  They said they would come back out, free of charge, and clean all over again.

    After they completed the second round of cleaning, I told Servpro that I was not going to pay for another air quality test since it was not my fault that my house didn't pass.  They agreed to pay to have my air quality professional come back again and perform another test.  However, the results came back, although much lower than the previous test, still too high.  By now I was getting very upset because my family and I were living elsewhere and wanted to get back into our house.  I informed Servpro a second time that they didn't do a good job cleaning and that they needed to come back out a third time.  One member of their crew did come out again, re-wiped down the surfaces and, upon request from my air quality professional, left the air scrubbers in the basement for an additional week in order to clean and recycle more air.  I told them they would have to pay for another air test and they refused.  Luckily, my air quality professional performed the last test free of charge.

    After a few weeks of this back and forth, cleaning and re-cleaning, the spore counts on the third and final test came back tolerable.  I was so happy to have the house clean again so my wife and kids to come back into the house.  I also noticed that they broke one of our glass frames.  When I informed them of this, they said they would take the measurements and replace the glass; which they did.

    I do give them credit for trying to make things right with me, but I would have rather they just perform quality work the first time and save my family and I the headache.
    - Anthony K.
  • A
    Mold No More, LLC
    Smooth and professional.  My date of service and cost are "guestimates".  Also reinsulated one of the attic sections.
    - Randal S.
  • A
    PROTECH ENVIRONMENTAL
    It was good.
    - Pat and Terry L.
  • A
    Complete Service Restoration
    They were prompt and professional and comunicated details of the job in a timely manner. The workers were knowlegeable and polite.  The basement is now spotless.
    - VICKY B.
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Mold Removal Experts in Lake Orion

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