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Basement & Foundation reviews in Kewadin

  • A
    Foundation Systems of Michigan
    All went well. Great company to deal with. We asked around and their name came up several times. Crew was prompt, polite and professional. It's a tough, dirty job; yet I heard no complaints from them. Our project was done in a day.
    - Kathy B.
  • A
    Foundation Systems of Michigan
    The work they did has taken care of our water issues which has made those spaces usable and is helping to protect the integrity of the foundation of our home. They have their headquarters in Livonia and an office and operation in Traverse City as well. Our service was done out of the Traverse City office which services the Northern Lower and Eastern Upper Peninsulas. We were provided with a team that included an initial Inspector who supplied us with a free estimate, engineering and project specifications and a contract, an Installation Crew who performed the work specified in the contract, and a Customer Experience Advocate (CEA) who helped coordinate the effort and follow-up. I did not have to contact them after we contracted for the work as they reached out to us for verification of every component of the job. I was contacted by the CEA the week before the job was scheduled for verification and confirmation, phoned during the days work was being performed to check on our satisfaction and have been contacted since the work was done to be certain that everything was functioning as designed. The entire team including the initial inspector (Jim), the installation crew (foreman Mike), and CEA (Shonda) were professional, well trained and personable. If I should need any work performed that is within their realm of expertise they will get my business.
    - Dan M.
  • F
    Ayers Basement Systems
    Ayers stated through their job supervisor and estimater, Roger Powell, that the job would be completed as of November 4, 2011. We made plans to visit the property personally to review the work and pay the invoice in full upon satisfactory completion. We relayed this to Roger who assured us that he would be there to review the completed work with us and collect payment.
    Since we live in the Tampa area of Florida, this is a long and somewhat expensive journey. But when we arrived, the job was not finished. Roger Powell was not at the property as had been agreed and instead he had hired a local contractor that we were familiar with named George Sedorchuk to finish the work that had not been completed.  The work included some electrical work and some carpentry work to a trap door to access the dehumidifier, plus removing and installing the correct sized dehumidifier, since the one installed was too large for the crawlspace.  We spoke personally with Roger Powell about this work and his choice of George, and he assured us that we should pay the invoice in full to Ayers and that they would pay George for the work that he was to complete when it was done.  Roger intentionally chose George because we were aquainted with him and he had been trusted with a key to the house to let the workers in during our absence.
    George never finished the work and later committed suicide in the home, creating considerable damage to the property.  Insurance would only cover approx. $30,000 worth of the damage done, with my husband and I out close to $14,000 of our own money to replace items not covered by the insurance but disposed of by the bio-hazard team doing the clean up.
    Ayers sent in April of 2012 another two contractors to complete the work, and finally in June of 2012 the correct dehumidifier was installed after two attempts to get the right product delivered to the house.
    When we contacted Mr. Ayers to request reimbursement for our out of pocket damages, he refused, saying that his company had never hired George and he was not responsible.  This is an outright lie.
    The pain and suffering that my husband and I have suffered during this extended disaster has been great.  To have someone not take responsibility for the actions of a person they employed, and then to plain lie about it is beyond reprehensible.
    I would not recommend that anyone do business with this company as they cannot be trusted to be true to their word.  While the work appears to have been correctly, now that all is properly installed, their refusal to take responsibility for the actions of their own crew for  damaging our  property is totally unacceptable.
    Please do not use this company.

    - Cathy M.
  • A
    It went well.
    - Barbara B.
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Foundation & Basement Contractors in Kewadin

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