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Tree Service reviews in Kentwood

  • D
    H A Irish Tree Svc
    They trimmed two large trees in my backyard on Sept. 12th., they did a good job of that. BUT, they damaged one side of my cyclone fence gate with the crane and DIDN'T TELL ME. They just left without saying a thing. I discovered the damaged gate after they left when I went to close it and lock it. For three days I called, emailed and sent photos trying to get someone to come back to talk about it. Finally after business hours I got a call from the crane driver Rick that someone would come by the next day, they didn't, they stood me up, I would have heard the door bell or a knock. Now 5 days had gone by and I emailed them teeing them I am going to small claims if they don't contact me. I had to call the owner's cell phone as the regular phones were now on answer machine. I finally get this guy Harvey who claims he came by(no knock or doorbell rang). He starts name-calling me 'crazy ******e, liar', and other childish names because he is mad I mentioned legal action. After I talked him down to normal he said a fence person will fix it. I said OK but I need to talk to the person when they do. So what happens? Someone sneaks onto my property 2 days later, takes the gate, and comes sneaking back three days later and attaches the gate all WITHOUT coming to my door and letting me know or be able to approve it. AND, the replacement gate side is NOT like the original, it doesn't have the middle upright bar. It is only a square frame, these guys cheated me and went for a cut rate fix. These guys just won't give me the common courtesy of a face to face. They think they can just do what they want without my approval. So here I am with mismatched fence gates, one without the center bar, that adds strength. I didn't even get a chance to look at it and approve it, because these guys are just cowards. And I can't have a reasonable conversation with mr. Harvey, he is just intolerable. So now I will have to complete the job myself. I never got a note, phone call, or anything since asking me if I liked the new gate half. Nothing!
    - Albert P.
  • C
    West Michigan Tree Services
    It was obvious that they did not want to do the job the way they kept adding higher fees and talking about the difficulty of the job. They quoted a price that was $8,000 - $16,000 higher than other companies.
    - Lori E.
  • D
    High Pointe Tree Service LLC
    This is one of the people my insurance company recommended.? They had to come back because they didn't really chop up; like the whole thing was for them to chop it up small so we could dispose of it.? I don't know, they just really didn't really do that good of a job.? We wanted them to like chop because where the limb like fell down it was really open and they didn't saw it off to make it even.? They just left it.? They said it would be an extra $250 to make it even.? Then I found out from my neighbor that they kind of overcharged me based on what my neighbor was thinking.? They weren't very professional and charged me a lot.? During that time there was a lot of storm damage so they were the only company that got back to me.? ?So they got back to me relatively quickly so I guess you can say that was a positive but the service itself wasn't that good.? Well I just figured they would have leveled out that branch like they just wouldn't do it.? I didn't like that they didn't come at their scheduled time, like they came really early and I was working so I wasn't able to go out there and see what they were actually doing.? So that was like the main problem.? Like if I had been out there I would've asked them you know, hey, why didn't you do this and you said you were but they claimed that wasn't contracted in the price.? So it just wasn't professional.? They didn't really do a good job. They asked to be paid in cash and I didn't really like that either.? Then like after they left and I had to have them come back.? I called them like 4 times before they finally like responded and decided they would come back and chop those stumps smaller. It was hard to get them back out.
    - Renita H.
  • A
    Summit Tree Service Inc
    They completed it on time and they did excellent work. They did an excellent job cleaning up after the work was completed. The workers were very courteous. They were on time, they did the job, they did what they said they were going to do, and cleaned up after themselves.
    - David H.
  • A
    B&K Tree Service
    Brandon was very responsive. I appreciated his ability to text as well as call. He was able to come out on a Sunday and take care of the work. He had assistance from another man and his girlfriend (cleanup). The only thing I would have liked a heads up on was that the tree stump grinder was not part of B&K, but instead a third party, and cleanup was part of the cost, but the logs have yet to be picked up (Brandon was responsive and said a third party will pick these up tomorrow).
    - Olivia J.
  • A
    H A Irish Tree Svc
    Excellent work. Fast and efficient. They were not able to put any equipment on our lawn to do the job due to site conditions and the damage it would have caused so they did everything by hand and with tools. They even brought in an extra crew to get the job done without any impact to price and even performed some extra items while on site with no complaints. No complaints at all, would use them in again without any hesitation. Thank you for the excellent service!
    - Adam L.
  • F
    H A Irish Tree Svc
    So far, H.A. Irish has done nothing. 

    It was a very quick turn around time from call to estimate .  The price was very good. 

    I contacted them by email in April to schedule the service in .  A week went by without a response.

    I called and was told it would be two weeks.  The time went by.  I called again and was told that I wasn't on the schedule yet. If I wanted faster service to call the other number on the estimate.  I did.  I got a call and said they'd be there on a Saturday. 

    H.A. Irish was a no call no show that day. 

    I called on Monday.  Apologies, but no reschedule.   

    I keep calling and emailing and they just won't respond.  It's been more than a month since since my initial email and almost two week weeks since they were a no-show / no- call / no - nothing. 

    I'd be happy to take re-evaluate H.A. Irish Tree Service if they'd just respond to me.  So far, they are unprofessional, uncommunicative, and unreliable.  
    - ERIC J.
  • A
    Classic Tree Care
    After I purchased Classic Tree Care deal from Angie's List, within a couple of days, Derek came out to my address to see what needed to be done. I showed him what I wanted done and gave the o.k. to have the work done.  A few days later, I received the estimate via e-mail, which I signed and returned to him immediately via e-mail, so he could put me on his schedule as soon as possible.  The estimate reflected the price I paid for the deal on Angie's List.  Within a week after signing the estimate, the work was completed and they cleaned and hauled everything away.  They even took a couple of dead branches I had sitting on the side of my driveway even though they didn't have to.  They did an excellent job.  I will use them again in the future if the need arises.
    - Angela F.
  • A
    Bartlett Tree Experts
    I have a large tree in my front yard that was in need of trimming. One large branch in particular was hanging over my roof and I wanted it cut back. Initial response was good. I called and asked about services in October and someone came out to look at the tree. We were given the quote within a week and were told they were a few weeks to over a month out on the schedule. As we were thinking it over, they called us within a few days of the quote to find out if we had decided to use their services. We decided to go forward and were told they would try to squeeze us in between jobs since our job wasn't huge. We waited a few weeks but did not hear anything. My wife finally called and we were told we were scheduled for Dec 31st. It was alot longer than was initially implied as a timeline. I just wish there were a little follow up to let us know the time frame.
    They arrived on time and did an excellent job. Our tree looks great and they did a perfect job cleaning up the debris. Overall, I would recommend Bartlett because I thought the price was fair, they did a good job and they were always pleasant when we talked to them. I also liked that they sent us an invoice after the job was completed. You know you can trust a company that does work before asking for payment. 

    - Trisha G.
  • D
    Big Chipper
    The clean up was rushed and poorly done. They also caused moderate damage to my fence and promised to come back and repair it but I have yet to have them return. I called numerous times about my fence and was told numerous times someone would be out in a day or two but they have never come back. The owner also said he would put down top soil and seed but that didn't happen either.
    - Michelle R.
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Tree Services in Kentwood

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