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Flooring reviews in Kentwood

• A

  Rivertown Flooring

  Start to finish, Andy Lockwood is hands down the best in floor refinishing! After ripping up carpet throughout my home, I noticed that there was significant pet stain damage to the hardwood floors from a previous owner. I didn���t have much hope that the floors could be salvaged. I had an idea how I wanted the floors to look. Andy gave me his recommendation���which was not at all what I had originally planned for the floors. Andy���s idea exceeded my plan! The floors turned out beautifully, they are stunning. Andy is methodical and takes his time to do a thorough job. You will not be disappointed in choosing Andy from Rivertown Flooring to refinish or repair your hardwood flooring.
  - Victoria C.
• F

  Wolverine Flooring

  The job that they said could be done in the 11 days that we would be gone ended up taking 43 days. Part of the quote included replacing a piece of flooring that was defective. We returned home on the 11th day at night and found that they had just finished applying the top coat. The flooring had not been replaced and we found damage to 5 of our cupboards. We were supposed to leave on vacation 2 days after we got home but had to wait 3 days trying to get the company to show up and finish the job. We were gone for 2 weeks and came home again at night and the workman was just putting the finish on the replaced board. He only replaced one half of the board and the stain did not match. The owners were not helpful in giving us a schedule to complete the project and gave us the workers phone numbers and told us to work with them. We finally got the flooring replaced but the color match is still bad and the wood is lower than the floor around it. The molding that they replaced, as they damaged the original, was not properly color matched, the joints are shoddy and some of the nails are sticking about the surface of the wood. We will need to hire another contractor to repair their mess. We would not use this company again and we will never use Angie's List again.
  - James & Linda V.
• A

  Rivertown Flooring

  Andy Lockwood is a true craftsman who helped unlock the beauty of my white oak hardwood which has not been touched for 58 years. Communication was smooth mostly by email and a few phone calls. I was fortunate in that Andy had an opening over the Christmas holidays. I found Andy to be extremely knowledgeable, detail oriented, hard working and reliable. He went above and beyond by making a wood sample with several stain colors my wife and daughter could choose from, vacuuming my vents out, and sanding down my shoe moulding. He accomplished the work over a weeks time. What impressed me most was how hard the work is. The equipment was heavy and awkward. Andy had all the necessary tools. The final price was quite reasonable given all the work involved.
  - James V.
• A

  Flooring Direct

  Unfortunately we got off to a rough start with the installers. They were supposed to arrive between 8-9am, but they finally showed up at 3pm! We weren't told of the reason at the time. It wasn't until the installers were leaving at 9pm, that we found out one of the installation crews didn't show up, so 1 crew had to do the work of two! They worked hard to get it installed the same day we scheduled. The final product looks amazing! We are very happy with it, and we would hire and buy from Flooring Direct again!
  - Katie D.
• A

  Rivertown Flooring

  I don't think it could have gone any better!!  We were very pleased with the entire experience!  Andy was prompt with an estimate; worked us quickly into his schedule; was courteous and personable; kept us informed on details; made practical suggestions; kept the work site clean, was particular about his workmanship; stayed on-the-job until completion;  and stayed true to his estimate.  The floors turned out amazing!   This house had been a rental and we pulled up the very stained carpet and found beachwood flooring underneath.  It was in pretty rough shape.  Lots of paint, water stains and even some spacing between boards that had been wet.  Andy filled the spaces and assorted holes; and sanded almost every blackened area out.  He replaced a couple boards and did an excellent job with that as well.  He provided extra trim and made a "border" around the fireplace that looks much nicer than the original raw flooring edge.  We would not hesitate to call Andy again...and would recommend him to friends.
  
  - Barbara W.
• A

  Jacobsen Remodeling Inc

  This is the third (3rd) major remodeling project that Dwight Jacobsen has completed for us. The existing bathroom utilities had to be removed, including the vinyl flooring. Dwight and Chris  (Son) accomplished this with little or no dust and clutter.

  The new bathroom contains a fiberglass tub and surround, enclosed by 3/8th inch frameless shower doors, new base cabinets with a Corian countertop. A new linen closet replaced an antiquated one. The floor covering was replaced with a marble toned vinyl to match the toffee colored cabinets. Also replaced was all the old cast iron plumbing that serviced the bathroom. The result is fantastic. Everyone that sees the finished bathroom are amazed at the design and functionality. Dwight and the sub-contractors did their usual outstanding work. Dwight is a master at design and task accomplishment.

  Dwight and the sub-contractors cleaned up after each task. Never leaving materials laying about the job site. I can't say enough about Dwight's excellent work ethic, and daily general attitude. Dwight did most of the work himself, and was on-site when the sub-contractors were working.  I must commend the sub-contractors , the plumber, electrician, and the painter as they are very professional and are the best that I have encountered.

  When Dwight finished the previous projects, my wife (being a Grand-mother at the time) gave him a Grandma's Approval. She is now a Great-Grand Mother, so she is now giving him a Great-Grandma's Approval.

  
  

  
  

  
  

  
  

  
  
  - Ray G. K.
• A

  Rivertown Flooring

  Andy was very cordial and able to work with us since we were moving into our home at the same time that this work was occurring.  All I can say is that the floors look amazing and that this guy knows what he is doing when it comes to refinishing wood floors.  It isn't an overnight process and you do need to remove everything from the areas being refinished, but, it's worth it.
  The floor was previously covered with carpet in three bedrooms, the hallway and a runner on the stairs.  There were a TON of tack strips and staples which we took out ourselves, but, it left a lot of holes in the wood floor.  Andy had to spend some extra time filling those in, but, it turned out great!  If you have wood floors that you are anxious to return to like new condition, Andy is your guy.  We are looking forward to one day having him back at our home to refinish the first floor wood floors.
  
  - Tom B.
• A

  Old to Gold

  Smooth, flawless.  Ronnie Herrema came to my house to estimate the project when he said he would.  I felt like he knew exactly what he was talking about.  This was a comparatively small project, just our living room. But I felt as if this project was very important to him. He explained all of the details.  I felt as if he took ownership of my project.  Communication was excellent.  Everything was done when he said it would be done or earlier.  The floor looks great despite very heavy, dark pet urine stains.
  
  - Steve I.
• A

  Phoenix Floor Finishing

  We made the appointment before we tore up the carpeting which had been covering the hardwood for over 20 years. We tore up the carpeting 2 days before the appointment only to find the wood to be heavily stained by pet accidents. Barb arrived promptly at the agreed upon time and when she examined the floor, she declined to make an offer. She honestly and realistically told us refinishing this floor wouldn't be in our best interests. I appreciate that degree of integrity in a business person. Will consider Phoenix Floor Finishing in the future for other hardwood refinishing needs.
  
  
  - Steve I.
• A

  Allfloors Carpet One - Carpet One Flooring Gallery

  I used Angie's List SnapFix app for the first time. Sent a photo, described the problem, and in less than 24 hours I received an email from Angie's List, Sydney Hoover (great job Sydney!) that contained a reply from All Floors Carpet One. The company's response was very detailed and gave me other issues to consider. I spoke to Michael Henry and we discussed possible solutions. He clearly explained that other floor problems could come up once he started removing the cracked tile. Because my house is for sale, I decided to wait until the buyer has an inspection and make a decision then. Michael explained that other tiles could crack. If other tiles cracked I would have to get them repaired as well, spending money on repairs that I cannot recover once I sell the house. However, Michael was so professional and so honest and forthcoming that I will definitely use All Floors Carpet One when I get the floor repaired. 
  
  - Gwendolyn R.