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The Furnace Guy Inc

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rated
16 reviews
0 offers
on Angie's List for 7 years
Contact The Furnace Guy Inc
Phone Number
(269) 544-0904
Address
9536 Stadium Dr
Kalamazoo, MI
49009

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Ratings and Reviews for The Furnace Guy Inc

in Heating & Cooling
  • A
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  • F
  • Price
  • Quality
  • Responsiveness
  • Punctuality
  • Professionalism
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  • Review: Hvac Service

    First Call - 9:00pm on a Thursday. Phil came out and got my furnace working. Second Call - Came back out the next day, furnace was not operating correctly. Third Call - Furnace was not working correctly. Came back out and was able to find the issue and fixed.

    This company was VERY easy to work with and VERY reasonable in price. Would use again and again and again! $173.00 for all three visits.

    Services Performed
    • Hvac
  • Review: Hvac Service

    Respond to service call for old unit. Install New Heater and AC units.

    We had an excellent experience with Phil and his crew. I called into their dispatch, when I came home to what smelled like an electrical fire. I ran around the house frantically, trying to find the source as I recently did some DIY electrical work. Turns out my board literally burned up. They had someone out to my house within an hour to take a look.

    The tech they sent out was knowledgable and quick to help get to the bottom of the problem. I had an old Lennox unit that was installed in 96'. It had seen some better days. My wife and I knew we would eventually need to replace the furnace and AC when we bought the place 5 years ago.

    The total of the service would have been around $365 for the service call and a $300 replacement board. I want to stress this next part. At no point did I ever feel pushed in a direction or pressured to replace my existing unit. I expressed my reservations to the service tech about pouring $300+ into a unit, only to later have to spend more for further repairs. I asked about a new unit, and he connected us with Phil the president.

    Phil came out (within an hour btw) and was sympathetic to our plight. He was very knowledgeable in presenting all the different options available to us (he knows his s***). He gave us his honest opinion, but never pushed us in a particular direction. He explained the best bang for our buck and we decided that we would replace the AC and Furnace with the Amana Two Stage Variable Fan option, complete with the Amana Two Stage AC, Humidifier and electronic Aprilaire filter. He even used our existing Nest thermostat and assured us that his company would handle the rebates through Consumers which was in the ballpark of $800+ that went back to us.

    We took advantage of their financing through a 3rd party with the intent of paying off with another form of credit later. Purchase process was easy and we were set up for the install within a day or so.

    The install crew was top notch! They came in, installed both the AC and Heater within 1.5 days. I honestly think they would have gotten it done in a day if they had the AC unit on hand. They were efficient, friendly and cleaned up after themselves. The units is beautiful (as beautiful as a heater can be, lol) and it the setup was flawless.

    We will definitely be following up with them for a yearly checkup/tuneup. I can't say enough about the professionalism and transparency of The Furnace Guys. Love the new furnace and the benefits of the package Phil helped us pick out. If you are in the market, they took care of us. I'm sure they'll take care of you.

    Services Performed
    • Hvac

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rated
16 reviews
0 offers
on Angie's List for 7 years
Contact The Furnace Guy Inc
Phone Number
(269) 544-0904
Address
9536 Stadium Dr
Kalamazoo, MI
49009