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Irrigation System reviews in Kalamazoo

  • A
    Grapids Irrigation
    After reading my first review, the owner of GRapids called me personally the following day. He was immediately apologetic for the negative experience I had had the day before, and assured me that he agreed that this is not an acceptable level of customer service. I was very pleasantly surprised at the professional tone and commentary that he used, and I would say that he did everything in his power to rectify the situation. Well done.
    - Chris N.
  • D
    Grapids Irrigation
    Not well. After I explained the situation to the Technician, he began working on the in-ground valve. He tried several tools to loosen and remove the valve cap, but said that he wasn't able to, and would therefore have to "dig the whole thing up". When he saw my surprised reaction, he asked "why don't you try it"? I did, and I was able to remove the valve cap with one hand in about five seconds. Surprised and a little embarrassed, he returned to work. After a while he told me that he was confident that the valve was the cause of the problems that I was seeing, and asked if I wanted to replace it. I asked what the estimated cost would be and he said about $220. I was again surprised, and he said that I could probably go buy one myself at Menard's and save some money. Looking on the Menard's website to verify, they did not have the exact valve that I needed, but did have similar one's for about $20. In other words, GRapids charged me a 1000% mark up on the valve itself, plus $70 for the service visit. The Technician insisted that a similar part would not work without a much larger overhaul of the system, and that it would better if he just "went ahead and replaced it". I finally agreed since I didn't see a way to get the exact valve I needed. After he installed the valve, he went to the control box to test all the sprinkler zones. He asked if the timer had been working, and I said that it had also been working intermittently. After pushing all the buttons in what definitely appeared to be random combinations, he told me that it "wasn't working". When I asked what was causing the unit to work intermittently, he replied quote; "I don't know, it's old as ****". (for reference, my house is only 16 years old, so the sprinkler system and control box are that age or newer). When I asked what could be done to fix the control unit instead of replacing it, he replied quote; "I don't know, I'm not a magician". Needless to say, at this point the lack of knowledge and unprofessional demeanor was becoming frustrating. Left with no other real options (other than to ask him to leave) I told him to go ahead and replace the "old as ****" control unit with a new one, which he told me would cost over $270, despite being "the cheapest one". It took about an hour for him to finish installing the valve and the control unit, and replace on sprinkler head. He told me the total was going to be $600. Again seeing surprise on my face, he explained "yeah, we're pretty expensive", but said that it was worth it because although the competition was more affordable, they "didn't know what they're doing". Unfortunately I no longer agree that GRapids services are "worth it", and will be changing service providers in the future for all my sprinkler related services.
    - Chris N.
  • B
    Grapids Irrigation
    It is short for Grand Rapids Irrigation. They came and did an okay job, but I thought that the prices were too high for the work that they did. For that reason, I did not use them but one time. My company that I have been using, Spartan Irrigation, said that they are no longer going to service the Kalamazoo area and I think they may have recommended Grand Rapids Irrigation so that is why I used them. A lot of companies basically view their service as piece-meal so a young man comes in and say that his job just to turn it on. When you start saying things like that is not working well, he has these piece-meal prices and they are too expensive. So, I think they need to consider the whole job that a customer wants not just the irrigation system by itself but to look at the line, the flower needs, and consider their pricing in that way rather than piece-meal. That should result in better pricing and better service to the customer. As far as I can tell, the quality was okay. They were pretty responsive. The guy’s professionalism was fine.
    - Ola S.
  • C
    Grapids Irrigation
    Their turn on service from winterization went fine.. Where the problem has been and still exists is with the Pro-Feeder P1X system they installed.  It worked as near as I can tell until the 1st Winterization that they performed.  When the system didn't seem to be working last year they replaced the unit.  The replacement unit didn't seem to be fully working but I wasn't sure so left it alone.
    Came time to winterize the system again and I watched again what they did.  Both times there never was a service plug installed into the pro-feeder system.  Upon THIS year talking with American Hydro who makes the pro-feeder I find out that one should always use a winterization plug otherwise the gears in the housing may be damaged and won't work.  This is EXACTLY what my problem is THIS year with 2 replacements of the pro-feeder and it STILL is not working.  In fact the tank of fluid is actually filling up with water blowing by the o-ring and of course not fertilizing the lawn. 

    Since I could not get the company to contact me regarding this issue, I contacted American Hydro and told them of my predicament .  They are shipping me a newly redesigned system supposedly.  I informed Grapids of this fact but still wanted verification and a call regarding when they could re-install the system when I receive it.

    After multiple and repeated calls with no one in the office and requests for the Service Manager (Randy?) to call me back about this I STILL have had absolutely no response from Grapids.  I have placed no fewer than 8 phone calls and left a message on the Service managers voice  mail to call me...... STILL with no response.

    - Stanley A.
  • A
    Grapids Irrigation
    We have an annual service agreement with them so they open it in the spring and close it in the fall. We have been using them for several years. One of their people has worked on our system for years and he knows it.
    - Karen W.
  • A
    The service and quality is top notch. West Michigan lLawn installed our irrigation system approximately 3 years ago. They couldn't have been more professional and pleasant to work with. The system has run great and we have used them for the winterization and spring start up since the installation. This past summer we added the fertilization and lawn treatment and later in the summer we had them start mowing the lawn. Same story as the installation of the system, great service and excellent work.
    - Jeanne A.
  • A
    The project went very wwll. We met with the landscape architect and indicated our general ideas about the area. In less tha a week, we jad a detailed proposal including cost. We met again briefly with the architect and after a short discussion the proposal was finalized. A schedule was discussed and agreed upon. On time the work began and within two days it was looked great...
    - Terry J.
  • F
    Sanderson & Dehaan Lawn Sprinkling
    Our saga with Sanderson and Dehaan is far too long to review but I'll do my best to highlight the main points. I should also add a disclaimer: This review also includes some aspects that include Allen Edwin Homes as the two companies worked hand in hand with each other during this process. I'll try to be a fair as possible.
    Upon the completion of the home, they were very speedy and quick to install the lawn so we could move in (we have a dog, so this was important). Frankly, the sod looked great. It was high quality, well taken care of, etc. The irrigation was also installed with some haste which was awesome but kind of necessary so the sod wouldn't die off. The sod was so healthy, I could barely mow it (after the mandatory 3 weeks of waiting). The only bad things initially were that we found 2 very large areas that were seemingly always a bog in our yard. Later, I'd find out that this was due to a leak in the water line below the ground in one of the areas. The other is still unknown. The one are was fixed...much later. I also noticed that one of the heads was constantly seeping water, even if the water was off. They would later fix that too, but I shouldn't have to go search these things out. So based on this alone, they deserved an overall grade of "B".
    We then started living there and noticed a few inconveniences. The house and the driveway was getting a bit more watered than the actual grass, meaning the irrigation heads were obviously not all. We inquired about overwatering with all of the rain we had previously and they recommended a rain gauge which they could install on the calibration date. Not sure why this wasn't offered or installed on day one? We also still needed to be trained on the Rainbird control panel which was scheduled for a few hours a week or two out (due to their availability). They didn't want to re-calibrate (or initially calibrate in my opinion) the heads until the same day, so we waited. In the meantime, we figured we'd install our fence and deck so that could also be taken in to account during the calibration and save them some work. I asked them to provide us with a schematic of our lines/heads or to come flag them so no lines would be compromised during the installation...neither of which they could provide me with, which frankly is both lazy and ignorant in my opinion. As you might expect, during the fence installation, the third party contractors cut a line which required the water to be shut off (I blame Sanderson/Dehaan for this). They wouldn't come out and repair the line until the impending recalibrate/control lesson date which meant that our new sod started dying. About half of the yard turned yellow during the 90 degree heat with no water. Also a Sanderson/Dehaan issue. When they finally did come out, they sent someone that seemed to know what he was doing. He was very displeased by all of the shoddy work and made everything right as best he could. Being that he had to clean up everyone's mess, he had no time to show us much of anything about the control panel which left us to fend on our own for most of it. He did show us enough to get by though. He also installed the rain gauge. All of this drops their grade down to a "D" at best.
    We were also surprised to learn that Allen Edwin felt the need to put a 6 foot asphalt "walkway" through the side of our yard. They shut off the water to the irrigation once again and didn't tell us, along with literally ripping back the 4 week old sod up and on to itself, leaving it to die. I demanded someone come out and fix it. Allen Edwin said they'd get a crew out "this week" to fix it. That time came and went. The following week, our Allen Edwin rep was on vacation so it had to keep waiting. I called Sanderson/Dehaan to address it in Allen Edwin's absence. They had "no record of any repair calls at our location." I was furious. I took it up with Allen Edwin again when he returned. 2 days later, the Sanderson/Dehaan crew patched up MOST of the issue areas. We were so desperate for a living and complete lawn, we just accepted the job that was done and left it at that. While this paragraph isn't necessarily Sanderson/Dehaan's fault and was instigated by Allen Edwin, they handled it terribly. The fact that the two companies couldn't coordinate this unwelcome project without my persistence is frankly an embarrassment for both companies. This merits nothing less than a "F" grade overall. The only reason I'm feeling nice and giving them a "D" is because in the very end (3 months later), we finally have a what seems to be slightly recovering lawn that was at least initially very nice that had been forced through h*** and back by Sanderson/Dehaan and Allen Edwin's neglect and poor project management.

    UPDATE 7/29/2013:

    One guy from Sodco (Ryan possibly) has been trying to make up for the bad experience. He came out and readjusted 1 or 2 sprinkler heads, gave us some advice on certain areas of the yard, and went out of his way to assist us with some bald spots that were due to this whole mess. Unfortunately and despite his best efforts, this was all negated when 1 week ago, Sodco installed a new lawn directly across the street where our digital cable tv service box is and cut our TV cable entirely. We've been without our digital TV since. (For those that don't know, you need to call MissDig to ensure this doesn't happen in your yard prior to the service. Before the service provider can come back and fix the cable, MissDig needs to come back out and mark everything once again. The spray paint is still on my lawn from the last time... :-/.) Sodco/Sanderson/Dehaan hasn't even acknowledged this issue or even apologized for the inconvenience, let alone do anything to make it right.

    Lowering the D grade down to an F.
    - Jesse R.
  • A
    The Irrigator Inc
    I was very impressed with Brian's professionalism when he came to give me an estimate. Shortly after that the installation was scheduled and the system was installed in one day by workers who were both very polite and friendly. I am extremely satisfied with the company and would highly recommend them.
    - Rosalie W.
  • A
    Dixon Lawn Care
    Never been a problem and I am frequently complimented on how nice my lawn looks. This year I may have forgotten to ask for sprinkler start up, or if we scheduled, we somehow crossed wires on it, but I called one Saturday and left a message expecting a call back that Monday. Instead Paul called within a few hours and came to do it himself that day. I have also asked for weeding one spring several years ago and looked out to see Paul and his two cute kids sitting in my flower beds, pulling weeds. You just get really good service and a beautiful lawn when Dixon does the work!
    - Pamela T.
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Lawn Irrigation Services in Kalamazoo

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