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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

Unfinished basement
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What to Expect with Basement Waterproofing

basement, flood, sump pump
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Have a Foundation Crack? Consult a Structural Engineer

Unfinished basement with cracks

Basement Waterproofing reviews in Kalamazoo

  • A
    Les Paint & Co.
    I needed to get a few things done in preparation for upcoming city rental inspection. This team of young woman we're prompt and professional. The work was performed in a timely fashion I passed the inspection! I am overall very satisfied and will call them again with any maintenance needed.
    - Jodi K.
  • A
    Stay Dry Basement Waterproofing Inc
    Stay Dry had to come out to redo the cinder blocks and to reseal the cracks. However, they were very responsive and the basement if now dry. We would certainly use them again. Not sure if the price was reasonable as we couldn't even find anyone else that would do the work. For the number of hours they were it seemed reasonable.
    - Deborah M.
  • F
    Foundation Specialist LLC
    This was the single worst experience with a contractor I have ever had, in over 30 years of contracting services for my home. After depositing for the expensive job (@ $13,000), the company rescheduled me four times, were late each of the four days of the job (they were only 45 minutes late one day, which was a victory), they forgot to use a ventilation system the first two days, they broke two of my basement windows, and they left me with over 72 hours of cleaning in their wake. Now to the really substantive problems... They found some unanticipated conditions in my basement (built in 1929), we consulted in person, and they developed a Plan B to address the problems. As part of this, I directed that they were NOT to revert to a specific part of Plan A without contacting me, and they agreed. They provided a new contract which I signed and left for them the next morning, as instructed. They did not retrieve the contract nor did they consult with me when they made a change to the Plan (they did the exact thing I directed them NOT to do without consulting). The account person had no idea what happened and it turns out that the decision was made by a technician who had not consulted with the engineer, the account manager or me. The work he did was irreversible. More importantly, no one at the company has ever taken responsibility for making a decision that was mine to make. After that (the second day of the job), the account manager stopped returning calls to me, as did the on-site technician. The company's vice-president got involved, to no good effect. I also discovered that tangential work is now required by an electrician (not disclosed during the bidding process). At the end of this job, the most favorable thing I can say is that it only took a week for them to repair my broken basement windows, and it only took two visits to be sure the system was, for the time being, operational. My experience with this company was terrible, on a massive scale. If you seek an expensive, unresponsive, and not fully honest company to leave your home in a mess, these are the folks you want. If you want a responsive and responsible company who conduct themselves professionally, these are not the folks you want.
    - Sarah W.
  • C
    B-Dry System of Central & West Michigan Inc
    It didn't. I had to cancel as I had an emergency come up and couldn't meet with the gentleman. It was rescheduled I went to the property to wait for the gentleman to turn up and 15 minutes after the scheduled time I called the company only for them to say that they didn't have me scheduled, at this stage, I decided not to rebook with them.
    - Lorraine L.
  • D
    **PLEASE GET EVERYTHING IN WRITING BEFORE YOU ALLOW HIM TO START ANY WORK ON YOUR PROPERTY*** I was having a problem with water leaking into my basement. I found RJ Waterproofing here on Angie's list. He had an A rating, so I decided to give him a call. Roger came out to give me an estimate and thoroughly explained everything that he would need to do to fix the problem. He quoted me a price of $2000 and told me that he would draw up the details and bring it back when he began the work. He came back with his worker (Eric) a day or two later with a different idea of how they wanted to proceed with the job. I agreed and specifically asked him if this would cost me any more than the quoted price. He told me "No" and that the new way would all be covered under the previously quoted price, nothing extra, and that he will draw everything up before he began the work. They came back the following week to do the job. They did a wonderful job of covering up my items so that they would not get dusty, the work was completed in two days, and they put everything back the way it was. No issues with the workmanship. My main problem was that when it was time to pay, HE CHARGED ME AN ADDITIONAL $500 that we had not discussed. He never drew up the job like he said he would or gave me anything in writing before the job started. I should have been more adamant about receiving his quote in writing, but I never thought he would do that to me, when I asked him specifically if I would be incurring any additional charges. When it was time to pay and I made reference to making the check out for $2000, he said "$2,000, oh no no, $2500!" I said Roger you told me $2000 and he got upset said, "I'm not going to argue with you, this is a $3500 job, but I'm giving you a discount, because you are a nice lady." At this point, I couldn't believe he lied, and just wanted him out of my house. I wrote him the check for $2500 as he sits at my kitchen table, finally drawing up the job along with the receipt. This was after the work had already been completed. I called my husband to let him know he charged me more. Roger overheard our conversation and became really hostile, thinking my husband was upset. He should not have been eavesdropping on my conversation. My husband had the right to ask questions if he is required to pay and additional $500. Not to mention that he was talking to me, not Roger. He threw the check back across the table and was saying things like, "I bent over backwards for you", "I did this and did that", "Here, just take the check back", "This is unbelievable" and so on. He did not do anything more than what he said he was going to do in the first place, nothing more, nothing less. I mean he was really getting mad! Now I really just wanted him gone. I calmed him down enough to let him finish writing up the quote and receipt and sent him on his way. I wrote all this to say that if you go with this company PLEASE GET EVERYTHING IN WRITING FIRST. No matter how nice or honest people seem, some people will take advantage of your kindness. I did not have an extra $500 dollars to give him, but I had no choice, and he knew it, which is why he never wrote anything up. If he would have told me $2500 up front, I would have planned for that and budgeted accordingly, but we both know that he told me $2000. Now giving him that extra $500 has taken away from the money I needed to replace the carpet from the room that was damaged by the water, and also from me being able to pay for my central air to be repaired, all problems that he was aware that I was dealing with while he was here. I really hope that the work they did will fix my problem, but I really won't know until it rains again. He does offer a lifetime guarantee on his work, but I am hoping never to need it!. This is by far the worst experience I have ever had with any contractor completing work ont my home.
    - DeLight B.
  • A
    Roger and his crew could not have been more professional or courteous. They were timely, clean and complete! Every area of our basement that could have been affected by dust and debris was meticulously draped and sealed off to protect them. The worked long hours and made sure the job was done right he first time. Not only that but Roger and his crew treated my wife and children with utmost respect. We would/will be calling on Roger as we move into our new home to ensure we have a dry basement for years to come!
    - Jason V.
  • A
    All-Star Remodeling & Design
    It was a fairly big project. Water had gotten behind the walls in a finished basement room due to various factors--water above in an attached garage, a faulty downspout, and so forth. There was mold in some of the walls, especially in the closet and in a closet in the room next door. The one part that was kind of a pain was the mold remediation, because we had to be out of the house all day, but Allstar and the mold remediation specialist worked with us to keep it to just one day. The workmen were hard-working, humorous, and prompt. At one point we had to revise the job a bit and ask them to tear off the furring strips on those walls to make sure the waterproofing was done behind them, in case there were cracks in the cinder blocks that ran behind the furring strips. Steve (who was overseeing the project) okayed doing that at the quoted price even though the wording in the contract on that point was ambiguous. They sent out a finishing man to do all the extra little items at the end (trim pieces in the closet corners, etc.) according to a list we gave them. And finally, when a leak at the window in the basement room showed up during a rainstorm immediately after the project was done, which may not have been related to the job (the remodeling may have revealed a leak that was quietly going on without our knowledge before) the owner, Dan Tyler, came over himself and diagnosed the outside source of the leak and caulked it for us at no extra charge.
    We take all our work of this kind to Allstar. They aren't the cheapest contractors in town, but they stand by their work, and as a homeowner, I find that is most important.
    - Lydia M.
  • B
    B-Dry System of Central & West Michigan Inc
    Workers were professional, courteous, and completed the work in a timely manner.  The Scope of Work was discussed with the Owner prior to its start.  The actual work area was isolated from the remainder of the home by sheets of plastic hung from the ceiling.  In addition, the walkway was also protected by sheets of plastic laid on the floor covering the floor tile and/or carpeting.  The work started on time (9:30± am) and was completed including the cleanup by 5:00 PM.  The noise and dust was kept to a minimum.  The Scope of Work was reviewed with the Owner upon completion and the forms were signed and a confirmation was received that an invoice would be submitted for payment.
    - Edwin C.
  • A
    Great Lakes Waterproofing Co
    The service was great. I haven't gotten any services done. They came out, did the survey, and gave us an estimate, but we hit a snag because I couldn't pay for it all in one shot, and I wanted to break it up in smaller payments but they couldn't do it. They were very good about it, and they also recommended some local areas that would be able to let me pay in smaller chunks and not one big chunk.
    - douglas k.
  • B
    Stay Dry Basement Waterproofing Inc
    When tearing out the concrete they hung plastic sheeting to contain the dust and put down heavy paper runners on the floors to protect them.  They did a very thorough job of cleaning up. It was all done in one day and the crew did not leave until it was all done. The work was substantially well done, but a little lacking in some details.  Specifically, the curb on a raised pad for the washer/dryer was sloppy and the level on some of the trench covering was not on level with the rest of the floor.  A work bench ended up with one leg off the floor when I put it back in place.  The pipe from the sump pump was not neatly installed.  Admitedly, this may be nitpicking. I was a little disappointed at the follow through from the salesman. He did spend the time necessary to inspect, evaluate and present the proposal. But, when I had questions regarding the work, he referred me to the office.  I was raised by a salesman and expected more continuity from this person.
    - James F.
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Waterproofing Contractors in Kalamazoo

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