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Hardwood Flooring reviews in Howell

  • A
    Boardwalk Floors did an outstanding job refinishing our floors! Christine (the owner) came right out to our home to give us a quote, got us on the schedule very promptly, and was part of the whole process. The crew was professional, courteous, and friendly. They did a wonderful job and had a real attention to detail. Boardwalk Floors is truly a standout company that takes pride in their work and it shows! I would highly recommend them for any flooring needs you might have!
    - Shelley R.
  • F
    Jeremy is smart and capable, but he made several MAJOR mistakes when replacing the hardwood throughout my entire home. We hired an inspector and then contacted him. Upon his return, we caught him "red handed" falsifying moisture readings and claiming that our un-level was within tolerance of NWFA guidelines. Boy was he surprised when I pulled out my professional quality Delmhorst meter to verify (on the spot) that his moisture claims were not only false, but impossible. We gave him the opportunity to fix the worst area in front of the fireplace, but he was only willing to repair about 30% of the worst (apx. 8 foot long) area, claiming a full repair would cost much additional money. When he pulled up some of the un-level flooring, we saw that moisture levels were fine. The boards had been installed over top of cement/mortar droppings that made the floor un-level (i.e. the floor wasn't checked for level prior to installation). He admitted that the fault was that of his new (somewhat green) assistant, saying "Tony's fault." The problem is much more serious than what I am showing in the attached pictures. However, I'll save the rest of our evidence for the courtroom.
    - David L.
  • A
    He was very knowledgeable about the products I had purchased. If there was any doubt, he would research my concerns and provide information. Jeremy was very thorough, meticulous, conscientious, polite and took great pride in his work. He was excellent in communicating and keeping me informed on his arrival time and completion time of the project. Upon completion of the project, Jeremy did an outstanding job of cleaning up the areas. He even rinsed, cleaned and swept the garage of any mess! I would strongly recommend Jeremy. The expertise and fine job that was provided was well worth the cost of the project.
    - Linda C.
  • C
    Initially we were were very happy with our new hardwood floor.  The pre-finished flooring product we chose was Somerset - Character, made of Hickory wood, stained Saddle color.  This entire area had been covered with wall-to-wall carpeting, and the new look was very pleasing.  Within a week or so after the installation we noticed a few dips in the floor surface indicating that the subfloor was not level.  One area near the entrance to the living room was severe, with approximately a half-inch drop across an area of about 10 sq. feet.   A few other areas also had uneveness in the surface, but was nothing like this area where the foyer met the living room.
    Additionally, I began to notice a few other flaws in the workmanship that added to my disappointment.  At the junction where the foyer floor met the carpeted hallway, another dip in the surface of the floor was very noticable and objectionable. 
    Upon calling Noah and expaining my displeasure with the installation, he came out and looked at the floor.  He immediately agreed that the floor was unacceptably uneven and scheduled the installer to come back and repair it.  Fortunately we had extra flooring material left over to use for the repair.  The installer complained that I was being "too fussy", although he agreed that it was not level. The installer pulled up several planks and proceeded to level the subfloor with a few layers of tar-paper !  When he finished, the area appeared to be better, but not completely level.   He previously claimed that we had bought inferior flooring material that probably "came from China", although it was very expensive flooring (approx $5,000) made in Canada.
    Over time, this area has slowly dropped down again causing a noticable dip in the floor when you walk across it.  Since it is right in the center of the entrance to the living room, it is very objectionable.  We have learned to live with it, but I'm very unhappy with this installation.  Additionally, I can now see several other flaws in the installation that make me even more annoyed.  The entire floor is not square with the walls, meaning that the joints in the flooring planks are not parallel to the walls.  The angle between the edge of the flooring planks and the walls is about 1 inch at one end, while the other end meets the wall at the edge of the planks. 
    I am very unhappy with this installation, and wish I had used a higher quality company to install this flooring.  The price was low, but the quality of workmanship was not good.  We are pleased with the quality and look of the flooring material, but the poor installation distracts from the overall floor.
    - Ronald J.
  • F
    It was the middle of August when they did the kitchen flooring. On October 28, they came back to install the hall flooring and the laundry room/bathroom tile. 

    (1) They made a hole in the wall (the drywall) in one of the bathrooms. They did repair that issue.
    (2) They kicked the toilet paper holder off the wall twice and they used liquid nail to repair it, which I couldn't get off in other areas. They were having trouble getting the doors back on in one of my bathrooms, so I don't know if that's when they knocked it out of the wall. They initially just left it there, and when i went in to use the bathroom, it just fell right off. They didn't even say anything.
    (3) My fireplace has a piece nicked out of it. 
    (4) The doors that they put back on, don't close properly. They needed adjusting after the installation of the flooring, but now they don't close properly. 
    (5) They were walking back and forth between bathrooms on my carpet. One of the guys walked with black stuff on his feet and now that is stuck on my flooring and I'm still trying to cleaning it off. My carpets were clean, and now they are very visibly dirty. If they were going to be going back and forth, they really needed to use a drop cloth. I washed the rugs. I wasn't able to wash the oriental rug (I had just paid $100 to have that cleaned). 
    (6) Their carpet person came. I had the carpet removed in the hallway, but my bedrooms still had carpet. The carpet needed to be re-attached to the new wood flooring. I wasn't watching him when he did it and I don't know if the carpet needed to be stretched, but when it was re-attached it was all wrinkly. I had to call to have them fix it. The initial appointment was cancelled, but they sent out another person to fix it. He was able to get it re-attached properly. 
    (7) I had an outlet in the floor. I don't know if they were just hammering so hard, but the outlet just popped out of the floor. They had to come back out and repair that issue. The range has been working since they repaired it. Initially, it stopped working twice. Like I said, it's still working, so hopefully the outlet has truly been reattached to the floor.
    (8) There is already a cracked board in my hallway. I had told them about it, but the owner stated that this was normal for hardwood flooring. He offered to come out and repair the issue by filling it. I have spoken to some other people and they stated that this is not normal for brand new hardwood floors and that filling the crack would only be a temporary fix. I would like them to come out and replace the board.

    They always just came when it was convenient for them. They would call me the same day they wanted to come. There was one instance, I  was supposed to be somewhere and I was getting ready to leave and they just showed up at my house. I waited for them to finish, but I was late for my appointment. I just feel like they have no respect for me or for my time.
    - Millie D.
  • A
    Mr. Cartwright did an incredible job in restoring the floor. I have never seen anyone work so hard and carefully to get the job done. The floor looks like new.This is the second time he has restored a floor for us. The first floor is at least 8 years old and looks like new in spite of grandchildren and dogs running over it.
    - VERA E.
  • B
    The experience was okay. We had some problems just because our house is really old. They were very nice. They always pushed us and always tried to help us regardless what the problems were as there were lot of problems. They came out as soon as they could. They were reliable and very easy to work with. We would probably find someone else next time as we would rather try to find someone who is more familiar with working with an older home.
    - Phillip W.
  • A
    Great communication. Came out the day after our first contact. Very knowledgable. He steered me away from an expensive repair that wasn't needed, even though I was asking for it. Very stand up guy.
    - Carl H.
  • A

    was referred by our real estate agent who we trusted very much.  they were not the cheapest, but very reasonable even so.  they did an excellent job and I was happy we hired them,  some of the floors were scratched, (by my husband and a different contractor) they came back and did a maintenance refinish for $250  and it is again beautiful and you can't see the scratches..

    this contractor used a commercial product (which does have a strong odor) but is fabulous.  I've had floors refinished before and never had anyone use this and it is great.  very sturdy and stands up to our 2 big dogs.  I think we'll be happy with this for a very long time.  they are very neat and tidy and I found them to be very honest and trustworthy.

    - janet k.
  • F
    I called them out because there are a number of cracks in the wood, the product itself.  I've gotten splinters from the floor because the product isn't good.  The workmanship is bad as well.  I can't say how many planks you can actually roll a nickle between the planks. The whole floor is like that.  I called them out and they said it meets the Michigan code so there is nothing they have to do to fix it.
    - Irma D.
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Hardwood Floors in Howell

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