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Outdoor Living reviews in Haslett

  • A
    They were very responsive. We like them because they were fine and they seem to understand our constraints and they're able to gave us good quote in a timely manner. We didn't pursue that option because we decided not to stay in the house. They were very good and we have no complaints about them.
    - Shelly J.
  • A
    The owner and I discussed some problems that I was having with the pool. He told me exactly what to do and I followed his instructions to the letter. The results were awesome. It has always been a pain to and quot;openand quot; the pool in the spring but this year it only took two days.
    I'm going to have him come back to replace the winter cover.
    Wonderful experience.
    - Linda P.
  • A
    After firing another pool repair company, I stumbled onto Capitol Pool Repair. When all was said and done, I'm very glad that I hired them. I started the liner replacement process in early May. I finally fired the first company in July because the couldn't get the measurements correct and the liner company refused to make the liner.
    I called Capitol Pool Repair in the morning and they were at my house that afternoon and provided a quote. Within a few days they were back to measure. They were very precise while measuring. When the liner was finally constructed (the liner company took forever to make the liner), Capitol installed the liner. The day of installation, they cleaned the entire pool with chlorine to kill the algae and placed the liner. The liner fit perfectly! During the entire process they reported that several critical parts were missing from the pool. They ordered the parts at no additional cost and installed them. I had no idea that parts were missing. I have used them since for pump repair and closing the pool. I would highly recommend Capitol Pool Repair and Service.
    - Linda P.
  • F
    Hired them to put in a new liner for my in-ground pool.  I put $1,900 down as a deposit.  I was told to put chlorine in the water to clear it so they could measure. When the water was clear, I called them to let them know it was clear.  They didn't show & I had to add more chlorine over the next two weeks.  When they did show up to measure, he said he couldn't see well enough to measure.  Told me to drain the water and call when the pool was empty.  Called when empty.  They showed up to measure but he had never measured for a Grecian pool before.  I called Dietz Pools 1 1/2 weeks later to check on the liner.  I was told that it wasn't in yet and if it didn't arrive by Monday, they would call and check on it.  I called Monday afternoon and was told the liner company didn't make the liner because the measurements were incorrect.  A few days later they came back to measure again.  I called Dietz Pool three days later to get a status on the order with the new measurements.  I didn't receive a return call in six days so I went to Dietz Pool and talked to the owner, Diane.  She told me that they didn't make the liner because the measurements were incorrect again.  She told me the employee that did the measuring was on vacation and would come back to measure after his vacation.  I fired them on the spot and requested my deposit back.  Diane said she would return it.
    - Linda P.
  • D
    I was unhappy in the end.  The guy took shortcuts.  He used the wrong kind of cement.  His own guys told me he used the wrong kind of cement for pouring a radiant floor.  I had to redo it.  I had it redone by someone else.  He started another job and delayed my finish which I know they do regularly.  He told me he would be done by a certain time and he wasn't.  I have had 3 people try to fix it since.  I have not really got it fixed, but it's somewhat fixed.  There was a crawlspace that they didn't seal under the sunroom.  There is so little access.  There is only 12 inches of access that we can get in there and fix it.
    - James M.
  • B
    Initial pool liner measurements were incorrect, which caused a delay. Liner was replaced at the end of the year, so the pool hasn't been used yet.
    - David W.
  • A
    Parts arrived when promised.
    - Linda P.
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Outdoor Services in Haslett

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