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Orthopedic reviews in Haslett

  • C
    Although our personal interactions with Dr. Katranji have been wonderful, his availability and the management of his office have been less than acceptable. We have never had an appointment at his office where we did not have to wait over an hour before being seen (every appointment has been at least an hour behind schedule). We have had multiple apptointments rescheduled at their request to accommodate changes in his availability. We have walked in for an appt to find the waiting room so full that there was no place to sit down and when we asked about the amount of time before we would be seen, the reception staff suggested we re-schedule (after we were already there).
    We finally only requested start of day appointments to try to minimize the waiting and delays - only to have them be rescheduled by the office staff to other, overbooked times.
    We have shared our experiences via their patient survey, online communications and to the receiptionist staff directly - and other than an apology when they have rescheduled an appointment have had no follow up from the office staff or the Dr.
    It is unfortunate that the office management appears to be so challenged - as our personal interactions once in to see Dr. Katranji have been great. His bedside manner is very good and actual appt time seems to be very effecient. However, given the ineffeciencies of the office and unreliability of appointment times, I would be pressed to recommend his services.

    - Jeanette C.
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Orthopedic Surgeons in Haslett

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