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Jewelry reviews in Haslett

  • D
    After visiting the store twice in preparation for my purchase, I returned to select and make purchases to accommodate two objectives - first a replacement bracelet for an existing slide bead style bracelet I have, and second, a gift for a friend.   
    Although I had my current slide style bracelet with me, the sales person didn't offer to validate the correct size/solution in the Chamilia product line by putting my charms on a Chamilia style bracelet.  As a result, the solution I bought (two bracelets to where connected end to end in a wrap style) did not meet my needs/expectations after returning home.
    I was able to purchase beads and a bracelet as a gift, and had been informed the recipient could exchange them within 30 days if desired (i.e., if the bracelet was not the correct size).
    When I checked out, because I had purchased more than $100 in Chamilia beads, one of the bracelets was free (a current Chamilia promotion).
    Interested in leveraging the promotion for a potential additional bracelet for me featuring beads for my college alma mater, I visited the Chamila web site to use their "design" app.  I then learned that Chamilia's promotion for the free bracelet is for each $100 purchase (separate online order).
    When I called the store back inquiring about the promotion and re-working the items I purchased to spend more on beads so that the bracelets were free - I was informed that the store only honors one per family (not one per purchase as promoted via the Chamilia web site) and only considers bead purchases towards the $100 (not any Chamilia product as promoted on the web site).  When I asked about returning the extra bracelets (including the one that turned out not to meet my needs, that could have been avoided if the sales person had suggested I try it on with my beads), I was informed they only honor exchanges and in store credit - on all purchases, not just custom orders.
    The sales person suggested I could talk with some another employee, who I presume was a manager or owner, regarding options and let me know when they would be available the following day.
    When I returned during the time I was told they would be available, they were not there and my original sales person did not take the initiative to involve someone else at the store that could address my concerns.  I ended up returning everything for a store credit (gift card) that I was informed I have to be present to be redeemed. 
    I do not expect retailers and online sources to provide identical services at identical costs.  In fact, I intentionally dealt with a retailer versus online because I knew I needed personal services regarding selecting a replacement bracelet and fully intended to provide my business to that retailer.  But in this case, the retailers service caused me to buy things that didn't meet my needs (which could have been avoided since I brought my original bracelet and charms with me), and deviated from a manufacturer provided promotion, costing me more money.
    Unfortunately, I do not have any desire to work with this retailer again, and feel like much of the situation could have been resolved by better services at the time of purchase (actually trying on the bracelet with my charms) and managing expectations that they have chosen to deviate from the manufacturer promotions.  Instead, I will be forced to work with them or loose the value of the gift card.
    - Jeanette C.
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Jewelry Stores in Haslett

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