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There are 34 highly-rated local flooring installation.

Flooring reviews in Haslett

  • F
    H M H Floors
    I used somebody that I tried to look up on the site and they said the company wasn't on the site yet, but then yet they did rate them.  Somebody had used him and they gave him an excellent.  They put down the floor and they left a bunch of bubbles and rips in it.  Then when we tried to call them back they did answer the phone and said they would see about taking care of it.  Then, of course, once they knew what our phone numbers were through Caller ID they quit answering our phone calls.
    - Mildred H.
  • A
    SJ & Son Property Maintenance
    Jason did a fantastic job! He installed manufactured hardwood throughout the entire home (no more nasty carpet!) and put up new baseboard trim. He tore down a wall to open up the dining room to the living room, installed new light fixtures and fans throughout, and he completely renovated the bathroom; he tore out the rusty metal tub, replaced all of the drain work/plumbing, installed a fiberglass bathtub, and tiled the shower with porcelain subway tiles. Jason also laid porcelain on the floor, installed a new toilet, vanity, and exhaust fan!
    Jason always showed up on time, was professional, and polite. He gave me options when it came to the different paths we could go, and gave honest feedback regarding price vs. quality. He let me go with him to pick out the supplies, and after the first couple times, I trusted him enough to pick what he thought was the best and I don't regret it a bit.
    I've also had Jason come back to do work on the house since the remodel including coming out to look at my fridge that wasn't keeping my items cold/frozen. Instead of having to buy a new fridge (like I thought I would have to) he replaced the defrost thermostat which was less $100.00, including his labor.
    So, not only does Jason do the remodeling/carpentry work, but he also does normal home repair and maintenance. He definitely gives the best advice, pricing, and does the best quality of work I've seen. I recommend him to everyone I know that needs a handyman!
    - Samantha V.
  • B
    American Flooring
    My rating of American Flooring is mixed. I really wanted to give them an A, but one of their salespeople adversely affected our overall experience.
    We first visited American Flooring in early winter of 2014, to learn about new carpet options, and get a sense of how much it would cost to replace the carpet in a large area of our home. At that time, we worked with a salesman named Jeff, who was very friendly and genuinely helpful. He went above and beyond answering my many questions. When it came time to negotiate on price, both Jeff and Yvonne worked with us and came up with a quote that matched the lowest bid and financing offered by a competitor (we had shopped around at other small-business carpet retailers). Unfortunately, we just couldn't justify the expense at that time, and didn't want to compromise on the carpet we purchased.
    Fast forward to spring 2015. We had saved up more money for a down payment, and were ready to return to American Flooring to make our purchase, because we were very pleased with our previous experience. I was disappointed to learn that Jeff no longer worked there, but another salesman, whom I won't name, offered to assist. The same carpeting was still available, and I asked him if American Flooring would honor their previous quote, which included 18 months 0% financing. He reviewed our file and confirmed that yes, they would honor the previous quote. We took home some samples to decide on color, but they were too small for us to decide with confidence. I spoke to Yvonne on the phone about obtaining larger samples. She was very helpful and able to order several for us, which made our decision much easier.
    When I went back into American Flooring to finalize our purchase and make our down payment, I double checked with the salesman that the terms included 18 percent financing. He said something along the lines of "Oh, I was hoping we wouldn't need to do 18 months, that 12 months would suffice." Then, told me the cost of carpet had went up, how American Flooring had to pay for us to finance, etc. He also showed me a number on an old piece of paper from our file, where the final amount was higher, and tried telling me if we would pay that amount, then they could offer the 18-months financing. Well, that was a higher number from before we shopped around the previous year, and were offered more competitive quotes. I pointed out another number on the paper that was lower - our final quote. I was really annoyed, and felt it was a classic salesman bait-and-switch tactic. After all, he had our file and had agreed to match our previous quote - the amount of which was confirmed over the phone.
    I informed the salesman that we wanted the 18 months financing in our quote, and pointed out that we were making a larger down payment than the amount factored into our previous quote, so actually, American Flooring would be paying less to help us finance. He saw I was annoyed, so admitted it was probably a "wash" and they would meet the original quote and finance terms.
    The carpet installation itself went well and was on time. The carpet had a cut and loop pattern, which can be tricky to seam, but the installer, Jason and his crew, did a great job and seemed experienced.
    Once the carpet was installed, I followed up with the salesman, because we had yet to receive any warranty information about the carpet, how to maintain it, or terms in which it required steam cleaning to maintain the warranty. After making an $8,000+ purchase, I felt American Flooring should have provided us with this info. The salesman emailed a very generic and useless "warranty at a glance" from Shaw flooring, which owns the brand of our carpet. However, the carpet itself was made by Stainmaster, so also had a Stainmaster warranty. Upon visiting the Stainmaster website, I couldn't determine what warranty our carpet fell under (the terms are all different and confusing), and emailed the Salesman asking him once again, for more comprehensive information. He gave me Stainmaster's phone number, said he had no additional information, but might be able to mail me a Stainmaster brochure when they got more in. That was a month ago, and I still haven't heard from him. I finally had a chance to call Stainmaster and obtain the information directly from them, which includes a requirement of steam cleaning carpet every 18 months, and retaining the receipts, in order for the warranty to remain valid. If I hadn't taken it upon myself to get this information, and failed to get a future cleaning and keep the receipt, we'd be out of our warranty - thanks to the salesman.
    Overall, Yvonne (the owner) was great to work with, as was former salesman Jeff and the carpet-installation crew. One of their salespeople however, leaves a bit to be desired. While pleasant enough, his sales tactics and less-than-stellar customer service were not appreciated.
    - Rachelle H.
  • A
    Everything was fantastic on that except for some wood flooring installation. The products were awesome. The guy that did the tile was great. The carpet guy was great. The guy that did the wood floor wasn't so great. He worked for Williams. He took out the old wood floor and put in the new one through the whole house. It took him a couple of weeks, and the wood was not cheap because, of what we had picked out. The lady in the salesroom was great, knowledgeable, and got me fantastic deals. She helped out a great deal and she was top-notch. The installers were top-notch except for the guy that installed the wood floor. The company overall was good and the prices were great.
    - John D.
  • A
    FedeFloors Inc.
    They did a very good job. He was a sub-contractor. He took care of one minor problem. The people who did they job were fine though one particular board on the floor seemed to be lose. He came out and took care of it. The original work was done last summer. He came out and responded promptly.
    - ROBERT H.
  • A
    McDowell's Tile & Sons
    I had purchased the Big Deal Offer for this service.  They did not take them too long for them to come out but I think they had too many orders to catch up on.  So it did take a while.  They were two of them and they said that they could not do much for $99 so they only spent for an hour.  They worked hard for an hour and they said that if I needed more work done at another time they would be happy to do it for me and I would be happy to hire them.  I just did not want more done.  My husband just came out of the hospital so it was satisfactory.  There was nothing that stood out particularly.  He had an unexpectedly family issue so he had to change the time that he said he would come.  That was not a problem.  He called and made sure that it works for us.  Overall he was clearly interested in spending more time and earning more money but I explained that was all I wanted and needed at that time and he was thankful that I was being honest.  He and I were both in agreement about that.  Both he and his helper both worked steadily and for what they did it was worth the price.
    - Mary A.
  • A
    Maloney Carpet One Floor & Home
    We are a repeat customer of Maloney One Carpet - having used them for design and product services for a master bath remodel and carpet repair for another are of the house in the past.  They contiue to be a top notch local business with exceptional customer service and product support.  I would not hesitate to reccomend them - even for a product that they might not have their showroom - as they have tracked down products I've seen elsewhere and provided me not only a better price, but great service too!
    - Jeanette C.
  • A
    Carpet Man of Michigan
    - Tess T.
  • C
    American Flooring
    They're really friendly. It went pretty well. However, I 'm not too happy about some of the berber in the basement because it's coming up.
    - John K.
  • B
    It was okay.  0
    - Stratton L.
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Flooring Installation in Haslett

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