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Excavating reviews in Haslett

  • C
    We left Prestige a message for an estimate on Friday, 4/17/15 and got a call back from Ben, the owner, the following day. He came out within 15 minutes and we discussed the work we wanted done (to bury the downspout that runs down the side of our garage and install a system to carry the water away from the driveway area). He seemed very nice and suggested a solution (connect the downspout to a tube that would run underground and vent the water via a pop-up several feet from the driveway). He stated we would hear from him on Monday with a proposal.
    We expected him to give us a written proposal with details about what materials he would use, the work to be done, and the price, and he would then schedule the work if we agreed. Instead he just showed up and began unloading his truck to start work. His proposal simply stated "Bury 1 downspout" and the price. Since we liked him and the price was right, we decided to forego waiting for the remaining people we expected estimates from (we had previously received one estimate and where waiting for one from another company) and just have him go ahead with the work.
    However, when he started work we did not know what kind of tubing he was using (PVC, corrugated solid, or corrugated perforated), which was bothersome because it was important to us that there be no drainage near the driveway. We had to ask, and this is something he should have reviewed with us first, to be sure we were satisfied with the materials he was using.
    When we inspected the work after he finished (it did not take them long), he had curved the drain tubing so it lay right next to our
    driveway instead of running straight out from the downspout. This meant he had to move the small pipe in the ground that holds the cane bolt for our double gate from its original position, resulting in the double gate no longer closing in a straight line, but instead made an unattractive angle when closed. We told him all he had needed to do was bury the drain tubing so it ran straight out from the downspout instead of bending it toward the driveway, and the pipe that holds the cane bolt could still be placed in its original position and all would be good. We told him he needed to rebury the drain tubing so it didn't impact the gate.
    When my husband and I stood there before he began to dig up and rebury the tubing, so that we could make sure we were all on the same page on this, Ben looked at me and said, "What are you going to do, stand there and videotape me?" And then he repeated it. We were so shocked we didn't even know what to say. We have had numerous workmen out to the house to do work, from huge projects that took months to complete to small jobs that took only a few minutes, plus many repairmen who worked on appliances in our home. I have never had anyone object to us watching them do work we were paying them to do. If Ben meant this as a joke, it didn't come off that way to either me or my husband. We also didn't like the assumption that he would show up and do the work without giving us a chance to review written specifics. These two reasons are why we gave Prestige an F for Professionalism. Prestige will not be doing additional work on our home.

    - Jan O.
  • A
    Guys were great. Had to dig through snow and frozen soil to find the tank. But they did it. We had a 1000 gal tank serviced. It was full. Family of three. First service in the 5 years we have lived there. Pricey.
    - Jon H.
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