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Basement & Foundation reviews in Haslett

  • C
    Ayers Basement Systems
    Not very well. They came out promptly were courteous and gave a reasonable estimate. As it turned out the explanation of the process and results were only partial. They followed thru before coming were prompt on arrival and did the job as requested. Unfortunately the result was not as expected nor described although they did level the walk. Our concrete was colored and they said there would be 2 dime size holes where they inject a foam material to lift the slab level. The dime size holes became 2 large discolored areas due to the foam the lifted section cracked diagonally and both the crack seam and the seam between blocks was filled with a very wide white calk material that still has not hardened at all after 2weeks. It is dimpled and folded over on itself . The whole job looks horrible. They did not warn of of the cracking possibility nor of how the calk would look or the circumferential discoloration caused by the foam. I have had to stain the concrete to make the walk look decent and have written them of our displeasure. We are awaiting a reply. No response in 2 weeks.
    - donald K.
  • C
    Prestige Landscape & Design LLC
    We left Prestige a message for an estimate on Friday, 4/17/15 and got a call back from Ben, the owner, the following day. He came out within 15 minutes and we discussed the work we wanted done (to bury the downspout that runs down the side of our garage and install a system to carry the water away from the driveway area). He seemed very nice and suggested a solution (connect the downspout to a tube that would run underground and vent the water via a pop-up several feet from the driveway). He stated we would hear from him on Monday with a proposal.
    We expected him to give us a written proposal with details about what materials he would use, the work to be done, and the price, and he would then schedule the work if we agreed. Instead he just showed up and began unloading his truck to start work. His proposal simply stated "Bury 1 downspout" and the price. Since we liked him and the price was right, we decided to forego waiting for the remaining people we expected estimates from (we had previously received one estimate and where waiting for one from another company) and just have him go ahead with the work.
    However, when he started work we did not know what kind of tubing he was using (PVC, corrugated solid, or corrugated perforated), which was bothersome because it was important to us that there be no drainage near the driveway. We had to ask, and this is something he should have reviewed with us first, to be sure we were satisfied with the materials he was using.
    When we inspected the work after he finished (it did not take them long), he had curved the drain tubing so it lay right next to our
    driveway instead of running straight out from the downspout. This meant he had to move the small pipe in the ground that holds the cane bolt for our double gate from its original position, resulting in the double gate no longer closing in a straight line, but instead made an unattractive angle when closed. We told him all he had needed to do was bury the drain tubing so it ran straight out from the downspout instead of bending it toward the driveway, and the pipe that holds the cane bolt could still be placed in its original position and all would be good. We told him he needed to rebury the drain tubing so it didn't impact the gate.
    When my husband and I stood there before he began to dig up and rebury the tubing, so that we could make sure we were all on the same page on this, Ben looked at me and said, "What are you going to do, stand there and videotape me?" And then he repeated it. We were so shocked we didn't even know what to say. We have had numerous workmen out to the house to do work, from huge projects that took months to complete to small jobs that took only a few minutes, plus many repairmen who worked on appliances in our home. I have never had anyone object to us watching them do work we were paying them to do. If Ben meant this as a joke, it didn't come off that way to either me or my husband. We also didn't like the assumption that he would show up and do the work without giving us a chance to review written specifics. These two reasons are why we gave Prestige an F for Professionalism. Prestige will not be doing additional work on our home.

    - Jan O.
  • A
    Guys were great. Had to dig through snow and frozen soil to find the tank. But they did it. We had a 1000 gal tank serviced. It was full. Family of three. First service in the 5 years we have lived there. Pricey.
    - Jon H.
  • A
    B-Dry System of Central & West Michigan Inc
    We called Diversified Foundation Solutions requesting an assessment of the condition of our concrete block basement, and estimate the cost of repairing a crack and correct inward bowing in one of our basements walls (concrete block). One of our other basement walls also had a smaller crack and much smaller amount of inward bowing. We've never had water leak into the basement. The house is about 55 years old.
    Their estimator, Mike, came out and took measurements, including the amount of bowing in the walls, and stated that the bowing was not critical and did not require any outside digging or work, but we should reinforce the walls with carbon fiber straps to keep them from continuing to bow (due to the expansion and contraction of the clay soils around our house).  These would be applied inside, and no outside work would be required (other than to repair a concrete block that was cracked on the outside). He stated the wall with the larger crack should have 4 straps applied. The other wall (with the smaller crack) didn't need anything at this time and might never need anything, but if we wanted he would apply 3 straps to that wall for just the cost of the straps (without charging additional labor for those 3 straps) as long as we had it done at the same time as the other 4. 
    Mike's assessment of the condition of the basement was the same as another contractor (whom we trust) - only their proposed methods of how to correct the problem differed -- carbon fiber straps epoxyed to the walls vs steel beams butted up next to the walls and secured at the top and floor. Mike stated that with the amount and placement of the bowing, carbon fiber straps would work very well to correct the problem, that they were a certified installer for Fortress Stabilization (which we verified independently), and would guarantee their own work for 10 years (the straps come with a lifetime warranty).  He said it would take one day to complete the work.
    We also asked if they installed glass block windows to replace the single pane windows we currently had. He stated we could probably find someone to do it cheaper than they could, and gave us a name we might try. We appreciated his honesty about this.
    He came out on Tuesday evening 8/6/13 to do the estimate and stated he would email me an estimate by that Friday. After about 10 days we still had not received the estimate so I called Mike directly and asked if he had sent the estimate. As it turns out he had neglected to written it up, and once he discovered that, he called me, openly admitted his error, and the estimate was emailed to me within the day. I was okay with this because he was honest about the mistake.  The estimate included a diagram showing basement landmarks and where they proposed applying the straps. The estimate detailed what would be done quite clearly, including what the price would be if we only had 4 straps applied, and what it would be if we added the additional  3.
    In the meantime, we did as much research as we could into carbon fiber straps for the repair of the kind of problem we have in our foundation, trying to find sources who didn't have anything to gain by endorsing them, and eventually came to feel comfortable that carbon fiber straps would correct the problem, and had the advantage over 6 inch steel beams by not being intrusive in the basement (as well as taking one day to install instead of three).  We also decided to put in the 3 straps on the second wall. 
    Diversified promptly supplied us with proof of insurance and license (as I requested), and set up an install date that was less than 2 weeks from the time we signed the contract. They did not require a downpayment, just the entire balance due upon completion of the job.  All my contacts with the office were pleasant.
    Mike and a helper installed the straps. They arrived when they said they would, and the entire install of the 7 straps took about 6 hours. They also installed rebar reinforcement near the straps at the bottom of the foundation (inside the concrete block walls) and filled those areas with concrete to hold the rebar, filled the cracks in the wall with epoxy, cemented one larger gap, and repaired the one exterior cracked block with cement. They were careful to be as clean as possible during the install and cleaned up after themselves completely after they were done. As they worked I asked Mike several questions about the work being done and Mike answered them all professionally and courteously.  When they finished Mike said to be sure to call him if we had any questions about anything related to the install, cleaning, painting, etc, and he would be happy to answer them.
    It's only been 5 days since this work was done, so only time will tell about the long-term quality of the install, but so far we are completely satisfied with the work done. We plan to paint the straps and concrete basement walls shortly.
    - Jan O.
  • A
    They were very professional.  It was an extremely good price.  The guy has done work for me before.  He always shows up on time.  He always cleans up after himself.  It is him and his partner who is his son-in-law.  He asks for feedback whenever there is a questionable decision to be made.  I would use them again in the future.
    - James M.
  • A
    Beaver Systems
    Lonnie from Beaver Systems came the following day and explained the problem, quoted me a price and told me that it was about a 5 hour job.  He explained how he would fix the problem which was sawing through the concrete floor and laying down some pipe that would lead to the well of the sump pump. He covered the pipe with pea stone and then recemented the section he sawed through. Beaver completed the job in 4 hours and did a thorough job with the clean up. I was a little worried about my hardwood floors, but he used drop clothes to protect the wood floors and carpet leading to the basement. Beaver guarantees the work completed which gave me peace of mind.
    - ANNA L.
  • A
    Hedlund Plumbing
    - Michael E.
  • A
    Stay Dry Basement Waterproofing Inc
    - Amy W.
  • A
    They were excellent to work with. Very honest.
    - jackie s.
  • F
    Ayers Basement Systems
    Do not waste your time.  Failed to provide a quote as promised, and failed to respond to e-mail sent re-requesting the quote.
    - Kathleen L.
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