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Cleaning reviews in Hartford

  • F
    I had a small leak in my basement and contacted Heaven Scent which came into my home and did such a poor job and damaged my personal property. Heaven Scent came to do a very small job and ended up damaging personal property and then upon showing the owner Keith Polasky he became beligerent. His employee that was there said in front of me confirmed that it was not damaged when they came here but in from of Keith then of course changed his story. I have numerous pictures of how the rooms looked before from photos and how they look after they were there after just 4 hours of working just throwing everything around. Not caring for personal belonging, precious, breakable items. I had to hire another company that not only had to clean up their mess and damage but to do the job they not only didn't do because they walked off the job. But to do it the right way and take proper care of my belongings. It is truly sad, I have hired them in the past for carpet cleaning and bed cleaning. They did ok. My husband and I had been doing some of the clean up down stairs after we noticed the problem after we contacted the insurance company while we were looking for a contractor and found out we could get a company to clean up. Now I know why he was available and the others were booked. When I tried to contact him to settle things civilly and ask for his insurance information he threatened to take me to court knowing my insurance would pay him for the crappy unfinished work he did. For the 4 hours his company did on and off 2 employees which 1 left which then left one here for most of the time, pretty much throwing my belongings around and even dropped items in front of me. My home looked like a tornado hit it after they left. My carpet from them going in and out was wet and dirty and they left it like that and he even made the comment that there Was dog **** on it, I'm sure they walked through some since they were coming in and out through the back door (which no one uses) so if it was tracked in it was by them. He said he has been in business for over 17 years but negative comments get deleted off his page and people have to try to repost them. I had been blocked from posting my review until I had made comments to that affect and then was able to post finally. There was something that was submitted to my insurance company that I had signed and after Keith had left he had added a side note which I was not aware of which my agent sent me a copy of which I consider fraudulent. Adding comments or anything after a document is signed I do believe is illegal unless initialed. I wonder how many other documents he has done this to that other people have not caught or insurance companies? I have mailed the payment in full to Keith/Heaven Scent on Tuesday November 25, 2018 but his business should not be taking advantage of people and people be aware of what his and his company do. They also track dog poop onto my carpet and other debris and they were suppose to clean it up. Keith thought it was funny to send me his ���new ad��� recently of his carpet cleaning of a dog peeing on carpet and his ad for him to clean it. That���s so professional. Grow up already.
    - Angela M.
  • A
    TNT Carpet & Upholstery Cleaning
    TNT is by far the best we've ever hired to clean our carpets ,area rugs, and our couch and chair. They came in a matter of time after giving them a call, and did a fantastic job on everything. They even left their heavy duty dehumidifier, and air blowers until everything was completely dried. Thank you again Keith, Deivis, and Chris for your hard work and kindness!!
    - Shanna W.
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Cleaners in Hartford

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