Air Conditioner Repair
I first discovered Performance Heating & Cooling when I had an air conditioning issue in 2017. At that time, I immediately got onto Angie's List, and searched for a deal for air conditioning repair / maintenance. I'm so glad that Jim was offering a special deal, as that is how I became acquainted with his company. I LOVE to support mom n pop shops when you can trust that they won't try to take advantage, and that's what I feel I've found with this company! At that time, it was HOT. Late August, I believe, and the air conditioner just would not put out any cool air. Now, I have a LOT of issues with the house, as it is from the 1950's and work needs to be done. The furnace / A/C are probably 30+ years old, and I know they need to be replaced, but at the time there were other things that were more important. In the past, people would come in, look at the units and tell me how old they were and that they need to be replaced. I was expecting more of the same here. I was also expecting to have to wait to be seen. Thankfully, Jim was in the area that day, and came by after his work was complete. He visited late that day, probably wrapping up his day at 8PM. He did not charge extra for the hour, and was extremely helpful! He looked at our system, agreed that it was old, and told us the motor was shot. Then, instead of saying you need a new unit, he said "I can fix it!" How refreshing!! :) He gave us the option of getting an OEM motor, that would run us $500 or $600, or getting a different motor (1/4 horsepower, that was actually more powerful than the initial motor) for a fraction of the cost. The only problem would be that he would have to do some interesting things to install the cheaper motor; 4 bolts would be protruding through the top of the unit, and some wires would also be exposed at the top. He assured us that the unit would function as well, if not better than before it broke though, and that it would work wonderfully until we were in a better position to be able to replace everything. We agreed to go the cheaper route. Jim went down the street to The Home Depot, got the part and fixed our unit that day. It cost us just over $200, and had worked wonderfully up until this past week, when the fan blade actually shattered inside the unit. This happened on the evening of July 3rd, so nothing was open.....:( I was sure that was the end of my luck getting my unit fixed when I reached out once again to Jim. At the time, I had tried looking him up on Angie's List, where I found him in the first place, only his company is hard to find for some reason. Jim, I suggest you offer another special, as more people will find you that way!!! I know that if I hadn't known about you, I would never have used your company this second time around, as it just didn't pop up. However, I did know you were out there, and I dug out my prior receipt. With some patience, I was able to search your company out.... Anyway, as for this visit, I was sure he would be unable to assist me. My unit is SO old. However, to my surprise, he was again able to fix my unit! By the time I was able to track him down and contact him, all of the specialty part stores were closed for the weekend. He was very apologetic when he told me he wouldn't be able to help me right away, but I had been expecting that. He did, however, have me go to the unit and pull off the make / serial #. He took the information and told me he'd contact various part suppliers first thing Monday morning. He said he'd be in Troy on Monday, but would make sure to come out that day to fix my unit. By 8am on Monday, Jim was on the phone with me. He had already called 2 or 3 parts suppliers, and was able to find an OEM part for my unit! He picked it up, and arrived at my house before noon. He thought he'd be able to arrive by 10:30, but ended up running just a tad late. No worries! He arrived shortly thereafter, and was able to make short work of the repair. He cleaned the unit out while he was here, checked the furnace for good measure, and the unit runs as good as new! (Although I STILL plan to replace everything .... next year. ;) ) He's already seen the area, and says he can provide a 95% efficient furnace & a/c unit. It will require some extra work, as my older unit isn't installed the same way the new unit will need to be installed. He thinks, based on everything, he can do the job for $6,000 - $6,500 all in. And he also says that prices have been dropping, so it might even be a little cheaper.....I am confident he's giving me a great deal! As is, this past visit cost all of $212. And it was well worth it! Just by giving Jim the information on my unit over the phone, I saved $75, that they would have charged for coming to get that information and then going to get the part -- not to mention the time it would have taken away from getting the unit fixed! Most other companies just would have sent a truck, and addressed those issues once they arrived. I highly recommend this company
