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Plumber reviews in Greenville

  • F
    Original attempts to contact Bo resulted in leaving VM. He never returned the call. Then we had a large leak in basement so called again. This time he answered. We arranged for an 8:30am Tuesday start. Bo never showed, never called and never answered the phone when I rang. He just completely vanished. Used Luce Plumbimg instead and they were awesome and reasonable price.
    - David L.
  • A
    Very well. I had run into Mark at a different location and we had a conversation about a furnace replacement that I needed to do. My 33 year old Heil furnace had a clogged heat exchanger and could not longer be safely used. He pointed out that he was running a special through Angie's list. His special offer a choice of either a Goodman or a Heil unit.   I did the research. I'd had good service with the old Heil unit and was leery of the Goodman. Reviews of the Goodman were somewhat mixed but most opinions boiled down to the quality of the installation. A well installed Goodman seemed as good as the higher priced units.  I went to Angie's list and clicked the "buy" button. Mark returned the e-mail the next day , called later in that day to set up an appointment to size the furnace and decide which brand to get.  The appointment was set for 6pm the next week.  Mark was at the houise before I arrived home from work. He reviewed size of the house and recommended a size suitable for my (small) house. My research showed that oversizing the unit can head to as many problems as undersizing it. I  made the choice of the Goodman based on the better ( longer) warranty offered on the heat exchanger. I will point out that length of the Goodman warranty depends on when the owner registers the unit- if one misses the cut-off the warranty is not as long. Mark made sure I was aware of  the registration requirement.
        We set the installation appointment for about 2 weeks later. On the appointed day, he called to confirm the time and arrived on time with two helpers. They set to work about 9am removing the old furnace. I left for work. He called shortly after 1PM to left me know that he had finished 95% of the installation and was cleaning up. He didn't have one small part  and would return later in the week to add the part. The missing piece would not affect the function of the new unit. 
    out  When I got home, I checked the install visually. Nice and neat but a couple of small issues were tape joining the new furnace to the the old ductwork and not set properly. To my surprise, Mark has also replaced the copper gas line to the ware heater with black pipe- something not really part of the furnace install but an extra service as he preferred black to copper tubing for water heaters. The old furnace was gone new one in. He called to check my satisfaction. I told him about the tape issue. He told me He'd take care of it when he return to install the missing piece. He called a couple of days later to let me know that the missing part had arrived and we set a date for the return. He called the day of the return appointment to confirm the time
    . He arrived on time, installed the missing piece and repaired the tape issues.
    .Overall, I'm very pleased with the work. It's a much neater ( and  better) install than done on a similar furnace at my father's house by a different company.  That install has had a couple of  problems due to missing brackets on the exhaust pipe. Mine is firmly installed and can't shift. We've setting up an appointment to have Mark check that installation and correct the issues that  exist there.


    - Bruce B.
  • F
    The first time I used Russell, they rotored my main sewer line to the street. After doing a camera review, we found out that it was not completely done, and was still clogged. We had to call them out again.
    The second time I used them was to fix a leak in a toilet. They changed all the flaps, etc on the interior, and stated that it was just condensation, as the water is 42 degrees, and the room is around 68 degress. After $300.00 later, I looked at the toilet, and replaced the retaining bolts on the tank with new bolts and washers, as these were the problem!
    Third time I used them, I had them replace some plumbing in a flip house, they spliced it together, only to have it break on me. I fixed it again myself.
    I also asked them to come give me a quote for a forced air furnace, and all ducting. After contacting them 4 times, they finally came by, did the inspection, and told me they would give me a quote. Guess what, no response and no quote.
    I will never use them again.
    - ROBERT W.
  • F
    The serviceman spent 10 minutes finding out that the refrigerant had all leaked out. He told me his only recourse was to put in 5lbs. of refrigerant at $40 per pound plus labor, then try to find and seal the leak, and after that, the compressor might still be bad. $400 spent at my risk, No guarantees. Then he charged me $84 for the service call. Pretty lousy.
    Then I called Bo Stevenson Plumbing and Heating. He said the leak was quite obvious and repairable. After he patched the leak he would fill it with $20 worth of Nitrogen to test it, rather than testing it with expensive refrigerant. Why couldn't Russell's do that?
    My advice: Don't call Russell. Call Bo the Plumber!


    - Paul C.
  • A
    I trusted them to work while I was gone. I was very satisfied. My neighbor has called them for furnace failure in very cold weather. They came immediately and he also was very satisfied in 2012. I would recommend them to anyone.
    - RON B.
  • D
    I had sewer drain to street plug up and called them for help.  Two young guys work on it with a sewer snake for a while with a small head on it,  But no luck and said I would have to have a backhoe come in and replace the pipe to the street because I must have tree roots in it.  I hired a backhoe and he started digging six foot from the house and took a section of pipe out.  The only problem was right there.The pipe had a gob of toilet paper was all. If they would have used the large head on the sewer snake it would have cleared it out.  I paid the back hoe man a $800. and  he suggested I find a different plumber.  I took the section of pipe to Parker and Arntz and showed the manger but He Didn't Believe me. They charged me $250. and I had to pay $800. for a backhoe that was unnecessary and now my yard is all tore up.  Some of there employees are ok, but I found there that are not. Find a small local plumber, that is what I am doing next time.
    - Douglas H.
  • A
    He did great work. He was very professional, and personable and I'd definitely use him again.
    - Alex P.
  • A
    unknown
    - monte n.
  • C
    unknown
    - Dale D.
  • A
    I was very satsatisfied with their work and would hire them again.  They wore booties every time they went in and out, very professional.
    - RON B.
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Plumbers in Greenville

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