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Upholstery Cleaning reviews in Grayling

  • F
    Servpro of Gaylord & Cheboygan

    Ok this guys are a joke they charged me for like a family of 30 people an there is only my wife an I son an daughter so four of us before going to far talking about this people my garage burn up from a wood stove fire burned my garage up an my attic an also started an electric fire an the garage was connected to the house burn the outter wall of the house so just smoke an water an electric damage in the house took out my kitchen applances an my lundry room an tv an furniture computer in living there is more but any who servpro was called in to do a restoration job from my insurance company an it was shawn lupton from servpro an our heads are just over not there due to the major lost we just had so the first things she says is that hi my name is an we do fire restoration an are modo is like it never happened an she say first thing is gather all your cloths you think u need right away washed an put on your bed but before we can do that you will have to sign this form an she rattled off what it says an before we do anything else we will contect you guys an let u no we said ok an this is all in my wifes name so just needed her to sign it so I said we want a copy an I want to look at it but wife signed it then I went to grab it an shawn there grabed it an said its just for your emergency cloths that's all so I kinda justlet it go cuz to much was going on at the house well any way we left an we to the hotel an two days later went the house to find our whole house packed up I was kinda mad at this point called shawn well she was like that's what u signed the paper for b******* I said then thought about it o it couldn't cost that much well I was wrong well they took all of our cloths to there warehouse or shop to clean them then a day later took my couchs end tables lamps coffe table an table an chairs computer desk an all of our belonging in cupboards draws computer draws an they got all this stuff loaded up in this trailer before they call an say we are taken your fridge an stove but come clean your food out the fridge ok left the hotel to do so an got the house an was just p***** at this point cuz they did again with out calling us so ask what are u guys doing well we figure take it to the warehouse to clean so u can get a contracter in here an working i'am like I could of did this my self then they wanted to take an do the same to the garage asin what was left in there I said by no means are u welcome in my garage cuz what u have done in my house with out one of us present to see what u guys took or not took then after all this no call again go into my place an start to act like they was cleaning an they do this for a few days well they put a dehumitfer an to blowers in there to dry it out but didn't work they was in there for a week or 2 using my electric witch should of been off still but no they turned on breakers to the house to make stuff work witch was dumb I thought after I had to pay these guy to winterize it then turned my heater up  making my bills go thur the roof well they called us but it was one of there contracters to meet use at our house witch was already there an went there before with out us knowing well he started to say well this is where we are going to start an do this an that an finish here an we will start this Monday an I have a dumpster on its way be here yet today this is with us knowing any thing so im standing here confused like wow an I said who gave you permission to do anything to our house an he said well when we clean the house we do the consrution part to I was like mmmmm I don't think so an he go's just sign here an I can start an I was like I said no an he looks at his guys an say start take stuff down on the garage an yelled an said no an you give me a cost on everything first an he said to put back to normal 90,000 to 110,000 an I said get out of my yard an don't come back an he said just sing here we can start Monday it was like it didn't matter what I said then I told him i'am calling the cops if u don't leave then they left then back to the cleaning part that was Friday on all that an Monday they come in picked up the dehumit an bloweers out the house an the cleaners was cleaning the kitchen area as in cupboards that was junk then they left an got a call saying ur emergency cloths was done 2 weeks later then they droped them off at the house an they give us ten boxes of cloths pack them in my truck take to the hotel to find nothing for my kids to wear but at this point we got a insureance check 9 days after the fire for 2,000 dollars we use to get us cloths but still we put cloths for all of us we call an call servpro an get a call back 5 days later well your emergency cloths got mixed up with your other cloths so wgot like two to three outfits a peace for the kids an we tell them that an u would think they would speed up on my kids cloths get a call 6 days after this an say we got more cloths for u go to the house meet them there grab them an all we get is our sons cloths nothing for my daughter an by then we had no money left to by her more cuz the insurance company didn't send no more money an staying in the hotel buy food every day cloths already an paying the bills at the house we was broke an I lost my job cuz of this also so ya not good an didn't get get no more cloths for awhile it happened on the 13 of feb an got all of our cloths well I think all of them anyways on march 20 crazy an still have not got back anything else they have taken out of our house but got a bill for 16,000 for cleaning an cleaning our cloths an to clean our cloth was 7,000 they claimed an another one for 5,000 for back an forth trips an taken the furniture an applances to there warehouse an I was like o wow then they get a check from our insurance company for the 16,000 an it come in my wifes name an theres an they demaned my wife to sign it with out every give us an estmit or a receipt for what they claimed they did so I wouldn't let my sign it then call the insurance guy an told him that we was not satifid we the servpro people an there work an he said nng really about it beside they did the work sing it well so I call shawn an told her bring a receipt an let me look it over so she brought one but it had hours of work an what they cleaned like cleaned my kids toys but did indevigual an charged for cleaning the toy an then also charged for how long it took them to clean the toy in most cases that's double diping an  not right but othis receipt there is hours an each peace they cleaned no prices so I was like where are u getting this out of this world prices an she said we don't make the prices another company gives them a limit an they price it to that so I was like I wanna see prices for this kinda money an she says I have a copy right here of prices for every thing we did for each room an each indvigual thing we cleaned but we are not supposed to give u guys this an I said why not my insurance guy sent a copy of the receipt with the check for us so where is that at o right here well that's ours then she starts too look threw it an well u can look at it an just so u no shawn says we charged u for stuff we have not yet done an I said whats that she said the cleaning of ur beds an floors carpets but we will come an do that when u guys move back home an I was like u are not welcome back into our house an I want all the stuff u guys still have of ours an my wife ended up signing the check cuz I left an went an sit in the car p***** right off cuz there is no way cleaning of my house would cost that kinda money at all our cleaning our cloths would cost 7000 dollars so like we lost out on 21,000 dollars from this place an they never did any cleaning beside moving stuff around to get to all of our cloths an just kinda straighting stuff up an for the drying of the house they took up 8 titles an that's all the consurtion work they did they said they took stuff apart where the water was locked in at but didn't do any thing but the titles an igot pictures of after they was done there was cobwebs on the cellings yet an in the corners of the walls an the floor in the living is carpet an it was still soaked so was the floor in the kitchen an then I start to take the house apart find water in the cellings witch was soaked then my cabnets was water logged I mean what in the h*** did they do for 21,000 dollars o ya the light fixtures in the kitchen was full of water still there is no way they even did 5000 dollars of work wish I could get a lawer an go after these people I mean come on the losen of our home is not enough this people have no hearts an are thief s in my book if it wasn't for me they would of got my wife for a lot more so if I was u don't let them in your house cuz the get u at the right time with everthing going on cuz you think to your self I just lost just about everything an not thinking they say they will clean you some emergency cloths an have you sign that paper an tell u this an that so u don't think to look at the paper or they just pick it up an walk away after u say u wanna look at it keep walking an telling u its just for your emergency cloth scam artiest an will pri into your home at whatever it takes an then once in take u for one h*** of a ride

    - dave s.
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Upholstery Cleaners in Grayling

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