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Basement & Foundation reviews in Grandville

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  • Mr. Jacobsen was laid up from a serious accident from the time the project was started, but he was still able to keep things moving in a timely way and maintain the high quality we expected. We are very pleased!
    - Dave D.
  • Jeff has always placed a high priority on the quality of the finished project. There have been times he has found some unforeseen issues after uncovering/removing existing structures, and brought them to my attention, and wanted to do it right, even though it was going to cost more and take a little longer. He wants to do the right thing, and make sure the project is done right. I've always been satisfied with the finished product. When I had questions, he was responsive and explained things so I could understand them. He always presented a couple of options, and I never felt pressured into doing things one way or another. After presenting us with the options, he left the choices up to us. We've never regretted spending the extra money when required to make sure the job was done correctly. Jeff is also willing to provide a quick, ballpark estimate and advice when we are considering projects to save us both time. We are saving up for a partial kitchen remodel, and he gave us a budgetary number one day after taking some measurements. And finally, he has the ability and talent to hand-make custom cabinets - he was able to make built-in cabinets for an old closet in the basement and it looks like the cabinets and shelving has always been there. High-quality cabinet work and woodworking.
    - Brad V.
  • We were so happy with Mike who came out to give us a quote, very friendly and professional. They gave us a fair quote on painting our exposed basement ceiling. The job took one day and we are very pleased with the work! I would use them again, no question.
    - Andrea H.
  • Overall excellent job. Spoke with Andrea in the office and communicated via email. She provided an estimate a few days later. They were booked out a few weeks but she contacted me about a week before the day of the job. Arrived about 30 minutes early. Did an excellent job & very thorough clean-up. I did need to ask if I needed to do anything to weatherproof the completed work. He recommended a concrete rubber caulk.
    - kathy p.
  • They came in early morning and worked very hard until mid afternoon for 2 days in a row.  Very professional and cleaned up the mess of concrete, etc. They had come highly recommended to us by others in the neighborhood and now we know why.  We have had absolutely no trouble with water in the basement since they fixed it.  It's a big relief to have it dry downstairs again.  I would highly recommend them to fix a water problem like we had.
    - Judith P.
  • We couldn't be more pleased with the work performed by New Image (Tom & John) and all of their subcontractors. In any project just as ours, there are always some unknowns due to conditions that are exposed as part of the demolition and there are always decisions that have to be made on the best solution for each situation. Tom made sure we were aware of each of these decisions points and discussed the alternatives allowing us to reach a consensus at each step. While the changes in scope were minimal during the project we were always confident that the best choices were made. The workmanship was outstanding and the quality of the New Image crew and the subcontractors was most impressive. Our basement is now warmer than the rest of the house and what is equally important is we know everything was done properly. Tom kept the project moving through the holiday season and all the work was completed in a very timely manner.
    Peace of mind is hard to find in today's world, but we can unequivocally recommend New Image. We would hire them again without a moment's hesitation.
    - Constance V.
  • Dwight and his team did exceptional work on our basement. They pay attention to detail and communicate effectively with the homeowner. The previous homeowners' who had initially remodeled our basement took MANY shortcuts during the remodel. We have had to pay for their shortcuts many times over. Jacobsen Remodeling was able to assist us and work around some of their mistakes. While the end result did end up costing us more than was quoted, it was simply because they had to work around many of these mistakes. We are happy with the quality of work.
    - Emily B.
  • On the phone, Faith was polite, responsive, and pleasant to work with. Rod arrived early to do the estimate, was very knowledgeable and had some good ideas to share with me. I was not an easy customer to deal with but they were both very accommodating in terms of pricing and scheduling. I had a bit of a misunderstanding with Faith. The details are less important than the fact that she made a real effort to make things right by me. They clearly value their Angie's List customers and make every effort to ensure they receive positive feedback. I did not have any work done this time but I plan on using them in the future and would recommend them to others.
    - Key O.
  • We had a bunch of people quote some work in the basement. They have a very good initial consult. It was a very professional job and quality work. It's a father and son team. They take pride in their work. They don't subcontract things out.
    - Karen Fitz L.
  • I had Bruce Jennings came out to help us complete our unfinished basement. Our basement was wide open with a concrete floor. I had preliminary plans drawn up, and Bruce was able to help finalize them by suggesting improvements. Our basement is rather large so Bruce drew up plans to do it in two phases so that if we didn't have the money to do the whole project, he would break it up for us. I was also able to do all the painting to help save some money as well.
    Bruce did quality work. Maybe it took a little longer than someone else, but I will take quality over speed any day. An example of this is that he only used screws when erecting the walls. He did not use a nail gun.
    Bruce was very accomodating to any changes or deviations we wanted to make from our original plans. Any mistakes that he did make, he would fix once it was brought to his attention.
    Getting a hold of Bruce to discuss details or changes should only be done by phone. I know he gives out his e-mail address, but Bruce will never respond to it.
    We left our house unlocked from our walkout basement and trusted Bruce to come and go as he pleased. Bruce kept things as clean as he could after each day of working and he got along with our dogs really well.
    One thing to note is that Bruce only does one project at a time. He focused solely on our basement and was there almost every day until the project was done.
    We will be using Bruce again once we save up enough money for phase 2 of our basement.
    - Aubree K.
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Foundation & Basement Contractors in Grandville

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