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Appliance Repair reviews in Grand Haven

  • C
    Bekins
    I took in the dimensions of my refrigerator along with the model I was replacing in to the store and was sold a "standard" size when I was looking to replace a counter-top depth. The standard size was delivered to my house and at that point the delivery team realized it would not fit. It would be another week until I had a refrigerator so I asked about a loaner or one I could rent until the new one came, was told he'd "look around and get back to me" but never did. I was bummed because in the store they promote their testimonials all over the walls, but I was not impressed by the customer service.
    - Scott P.
  • A
    Bekins
    Service men arrived when expected. They were very professional and were able to diagnose problems and fixed with no problem. They always have been very professional in all aspects of their jobs both retail and service. I would not go anywhere else to buy appliances and to have the level of service they provide. Neal & Mary Anne Miller
    - Neal M.
  • A
    TERRY'S APPLIANCE SVC
    Excellent. Terry is a real professional with considerable knowledge, experience and ideas. Job was professional from start with a review of what as required to finish with explanation of the new unit's operation and clean up of the installation site. Will use him again for other jobs and have already recommended him to others. Was on time and finished job in short order. Also provided some installation adjustments for venting, while not required, was done to make the venting more efficient. A contractor who takes real pride in his work.
    - donald r.
  • B
    Lakeshore Appliance Repair LLC

    We did have to have a second service call due to incorrect part ordered. Not out of the ordinary since the cooktop is older and no longer in production. Only a two day delay. Overall, very pleased with the service call.


    - Pamela D.
  • B
    TERRY'S APPLIANCE SVC
    I have used Terry's Appliance previously and was very happy with the service. However this last time I called, I never received a call back to my initial inquiry. I finally called someone else. In all fairness, Terry's wife did call back and left a message which I didn't return because I had already taken care of the problem. She did call a second time and I explained that when I never heard back from them, I called someone else.
    - Ann E.
  • A
    Bekins
    The delivery guys were excellent. They were timely, neat, clean, polite and efficient. Everything was put in correctly the first time, which can be a hassle when you're talking dishwashers and running a water line to the new refrigerator/freezer. The sales woman, Nicole (I understand she is no longer there), was a joy to work with, as were the gals at the front desk. Prices are higher than the big box stores but the service is well worth it (IMHO). Nicole was knowledgeable and got me a 10% discount to boot for bundling. I visited the store several times with questions and to look at different models. I love their showroom and the atmosphere is just very comfortable and I didn't feel any undue pressure to buy. I will definitely use Bekins again.
    - Denise C.
  • A
    Lakeshore Appliance Repair LLC
    Our Whirlpool dishwasher died on us and I called for an estimate. There was a cancellation so the owner arrived an hour later. He found that the pump motor was bad, and he called around but the parts are no longer available - this model is too old. He was very professional and the cost for the service call was very reasonable, in my opinion.
    - Nicholas K.
  • A
    Bekins
    .The drain pump on my 4 year old Fisher Paykel washer start leaking. A Bekin's technician who is authorized by Fisher Paykel made the house call. After replacing the part, he called Fisher Paykel and they paid for the replacement part, since the washer was only 4 years old. Very satisfied all the way around!!
    - Joanna L.
  • F
    Bekins
    They were unable to troubleshoot a simple process with the dishwasher, and I ended up calling the manufacturer. The manufacturer's designated repair person fixed the problem. I would not recommend Bekins Inc.
    - Richard C.
  • C
    TERRY'S APPLIANCE SVC
    Wasn't able to get past 1st Base...
    - Matthew H.
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Appliance Services in Grand Haven

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