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Plumber reviews in Gaylord

  • A
    Randy and Mary quickly solved several plumbing related issues in our 60 year old house. They arrived promptly on the day we agreed and were prepared with all the parts necessary. They made quick progress, wasting no time moving from one project to the next. Mary kept all the parts and tools organized so the workspace was always neat. Afterwards, Randy pressure tested everything and made adjustments as necessary. We spent a few minutes at the end going over some ideas for future projects. The price was much more competitive than a local plumber we had in our home a week prior, in fact that particular company charged us a service call fee just to come over and bid on the projects. In contrast, Randy had been willing to stop over and look at our projects for free. Randy and Mary have a great work ethic; I have had problems in the past with service professionals not returning calls, not producing an estimate, and not showing up to work, therefore I was very pleased to see that not only do Randy and Mary deliver, they exceed expectations and keep their prices reasonable. Needless to say, we will continue to call upon Randy and Mary as they have earned our respect.
    - Dan T.
  • F
    This company has poor customer service from management. We called them to a fix a leak on top of our hot water heater. We scheduled it after hours due to our work schedule. They never showed so we call and find out the worker on call did not know about the appointment. So, we had to reschedule for the next day. They came out and fixed it however after they left the spigot on the bottom of the hot water heater started leaking. It never leaked before. We called and told them about it, they sent the same guy out, and he fixed it. Surprisingly he handed us a bill. The worker was nice, but he was not in charge and was just doing what he was told. We called management and spoke to Ron. Ron said it had to be preexisting and there is no way his guy did it. Right away you know what kind of person you are dealing with. Maybe someone with a little business knowledge on how to retain customers would say they don't know if their guy did it or if it was preexisting, lets split the bill, are you OK with that. That is logical and reasonable given the situation. Ron eventually said he would talk to his worker to get more information, see if he can lower the price, and call us back. Never called us back. We called a week later and spoke to Mike, who said he didn't know anything about it and he would have Ron call us back. Ron never called us back. A week later we get a bill for the full amount. Pretty bad experience. Be cautious if things don't go as planned as management is not reasonable or responsive.
    - Rose P.
  • F
    It was an absolute nightmare!  Huge mess, resulting in having to replace flooring and trim boards and have the building professionally cleaned. Raw sewage tracked everywhere and fixed absolutely nothing!
    - Amy K.
  • F
    After the bathroom was flooded with raw sewage we had to call in Spartan Sewer to do the job correctly.  We had to pay them as well, however they were very reasonable and actually did the job.  Due to Great Lakes flooding the bathroom we had to remove and replace the existing (new) bathroom flooring and baseboards.  We also had to have all of the carpets cleaned because they tracked sewage all throughout the building.  As a result we found ourselves in small claims court over their bill for services that not only did they not provide, but caused extensive damage as well.  So if your sewer line freezes, call Spartan Sewer of Gaylord.
    - Amy K.
  • A
    Plumbing installation done well. A big improvement over the old cpvc. Tub/shower valve now functional and more easily repaired in the future if required. New furnace is functioning properly but has not been tested yet under winter cold conditions. Good communications with Butch and his helper throughout the project. Would use them again and recommend to others.
    - Charles B.
  • D
    Hired originally as a sub contractor for renovation of home. Two partners in Co - Plumber (not bad) HVAC (bad. Cost $16K+++ When one of their plumbing lines leaked, HVAC came to repair, borrowed tools and ladder, then sent a bill. Same HVAC who didnt seal duct joints. Would not recommend company for any work.
    - R S.
  • F
    The float keeps getting stuck. He said it is either too big or it just needs to be repositioned. He states that there is 100% satisfaction with all of his work. He has said he is going to stand behind it and fix it free of charge but he will not return my phone calls. He has made five different appointments with me to fix it and has not shown up for any of them. No calls, he just doesn't show up. When I call wondering where he is, he doesn't call me back. I called last week and told him that if he could not come I was going to have to pay to have someone else out to fix it and I would send him the bill. He never got back to me.
    - Kari B.
  • A
    When I turned off the water to the outside, the valve leaked. I called for to have a new valve installed and the plumber was there within a few hours of my call. The valve did not need to be replaced - he only had to tighten a nut. A little embarrassing for me, but the problem was fixed and I was charged for half a service call
    - Mary R.
  • A
    My home was left unexpectedly vacant for the winter. The water was turned off but the pipes were not winterized. Needless to say we returned to a disaster. No water damage but MANY broken pipes.
    Butch from North Pointe Plumbing and Heating came out the same day I called. He and his assistant Adam were courteous and professional.
    After examining my situation they told me they COULD repair the damage but as it was extensive it would be easier and much cheaper to simply re-plum the cottage. Also, a re-plumb would be guaranteed where as he obviously couldn't guarantee the old pipes.
    After considering my options I elected to have the pipes replaced. We settled on a reasonable price and the work was done in two days. He had my bath, including the hot water heater (which thank goodness was undamaged), up and running the first day and the rest of the house before noon the next day.
    I can't say enough good things about my experience with North Pointe Plumbing and Heating. They saved the day for me and I plan to use them to replace my heating system later this year. As long as I'm in the Gaylord MI area I won't use anyone else for the services they provide.
    - Shelly B.
  • B
    It was more extensive than originally thought. But the work was high quality and the price was reasonable for the work performed.
    - Bob R.
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Plumbers in Gaylord

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