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Flooring reviews in Galesburg

  • B
    Empire Carpet

    The salesman arrived on time, was very nice and gave us a 'too good to be true' price. Just to be safe we went to two other carpet stores to compare. Both carried the same brands of flooring that Empire quoted. Both said the Empire prices were very good. However, both cautioned us on the flooring selections we made. The Empire salesman told us that laminate was an acceptable option in the kitchen and laundry room and said that the tile was guaranteed against water damage. Both stores selling the same laminate advised against using it in kitchens and laundry rooms due to the potential for water damage. They said they knew of no such water damage guarantee on the laminate quoted. The Empire salesman steered us toward Superstrand based carpet, which he said had incredible wear properties and excellent stain resistance. Both carpet stores said the carpet did wear well. However they cautioned that the Superstrand carpets needed special low temperature cleaning techniques because after using standard carpet steam cleaning, the carpets lost much of their stain resistance and wear properties. If Empire has let me know about the downsides, I probably would have selected different flooring options, but still gone with Empire. Instead, I went with different flooring options and a different company.
    - clark h.
  • F
    They were the lowest bidder and they contracted everything else.  They had different people doing different jobs.  I have seen the problems that have never been fixed.  When people come in and they say that the kitchen looks beautiful.  I was the only one who has seen them not coming back to the little things and they got appalled that they got it done that way.  Nobody ever sent anybody to fix it, so I don't believe that they were that appalled.  I would tell people not to use them.  They charged me for all the measurements that they did during the first day of construction.  They were going to rip up my new dining room floor that I had just laid by another company to put the tile in my dining room and the kitchen instead of the whole big huge area that was all gutted.  The contractors came and measured wrong for the cupboards.  Then they had to rip out the ceilings and redo things, so that the cupboard would fit.  The countertop was cut wrong because they put a number in with one digit off and they put the sink in that I brought.  They drove all the way to get me the sink that matches the number that they cut out.  It was $4500 wasted for them because they put the numbers in wrong.  The refrigerator doesn't work fine and the oven has an issue.  They had to cut three different times for the outlet because they kept putting it in the wrong spot for where they were putting the appliances.  I don't think there was one thing that went well with me.  The project overshot to 4 months.  They seemed professional in the start; but by the end of the job, I got to know they were acting.
    - LYNNE W.
  • A
    Michigan Tile & Carpet
    They did an outstanding job.
    - James W.
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Flooring Installation in Galesburg

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  • 1987

    422 Locust St
    Kalamazoo, Michigan