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Home Security System reviews in Dearborn

  • A
    Guardian Alarm of Michigan
    First, the saleswoman who came out was great. Not pushy at all. I felt like she really was out to give me the best set up and not to make the biggest sale. She made sure that the wiring and sensors would work with my layout. Next, my costs I had to have sensors on every window instead of just a few and an interior sensor because I have cats, which is why my costs were higher. The installation service person was awesome. Friendly and polite. Explained everything clearly. 
    I love the peace of mind that comes with this service. And I love that when I have questions and call Guardian there is NO recorder. An actual friendly, polite and knowledgeable person answers the phone. 
    Very happy with this service.
    - Katherine M.
  • A
    Frontpoint
    Once I had bought the deal on Angie's List, I received instructions via email to call Frontpoint directly to set it up. I called and spoke to Oscar, and the process was very smooth.  The email contained some order codes that let Oscar know exactly what I had purchased, and setup was quick from there.  He ran a credit check to confirm eligibility (it's a 3-yr contract), then had me set my intial PIN, Safety words, address, and credit card for billing.  That was it. 
    It took 2 days to assemble my hardware package, and 2 more days for it to arrive.  The sensors, control panel, and manuals came assembled in a really nice flip-top display box.  Everything was numbered in order, like "do this first," etc.  The sensors were all numbered for easy reference.  All batteries were included.   It was really slick.
    Setup of the hardware took about a half-hour; I was easily able to do it myself.  The sensors are peel-and-stick; deciding which doors and windows to target took longer than the actual installation.  The fire/smoke alarm is peel-and-stick.  The motion sensor is sitting right on our fireplace mantel.  I hung the control panel using included screws.  Everything is wireless; once the system was turned on, all the sensors were automatically detected.  Did I mention how slick it is?
    I called Frontpoint at 10pm, just as they were clothing, and the assiciate was nonetheless very polite.  Activation took minutes.  He walked me through different methods of arming and disarming, and could see my system was responding correctly.  He gave me a 2hr delay in police activation so I could get used to the system without accidentally tripping it.  He even gave me the rest of the month (~5 days) free, and said billing would start at the first of the next month!  I checked my bill, and it's legit.  Again, very slick.
    Once it was up and running, I got an email to set up my online account.  The website, contracted through alarm.com, is really nice. You can custom-name your sensors, set up email/text alerts, create additional users/PINs ... really nice.  I downloaded the App for Android, and it's also very nice.  You can arm/disarm and see the recent sensor history.  This, combined with the wireless setup, is WAY MORE than any of my friends have through ADT, Broadview, etc.  My system is the belle of the ball, at lower cost ($99 equipment, no setup fee, $42/mo, killer web functionality, DIY expansion).
    So far, the first month has been great.  We left town for a week right after installing it, and gave someone one of the keyfobs so they could check on the house, and their own User PIN for emergencies (which we can deactivate any time).  They had no problems, and the alerts let us know exactly when they came and went (the keyfobs are labeled in the alerts).   The piece of mind is PRICELESS.  I'm glad we set this up before an incident, instead of after.
    I hear that additional Z-wave sensors are very easy to add, and available through third parties as well as Frontpoint.  Additional window sensors, water leak sensors, pipe freeze sensors, you name it.  Even home-automation sensors, which can be controlled via the web and phone apps!  I look forward to getting some and trying them out.
    Great job (so far) Frontpoint!
    - Mohan K.
  • A
    Frontpoint
    I ordered the system by phone-it was delivered within a few days with instructions.  Installed the sensors which really just involves placing the sensors on windows and doors by way of sticky tape.  You call a number to activate--they will give you a practice time-a few days or a week during which time the alarm will not trigger a police run.  Done.  Very efficient.
    - MARIE K.
  • B
    Guardian Alarm of Michigan
    They are friendly and helpful but they don't listen to well. Somehow, we would have false alarm go off and they would call the police to come out and then they would call us to see if we wanted them to send the police out. They sent the police out too many times. The true alarm had to go off and then they didn't do that first time around and we almost got fined by the city because they weren't paying attention to our directions, so we straightened it out. We are still using them. They just do the security alarm, doors, and motion sensor. I like the way their service works and their alarm. People are very friendly. They could improve listening to the customer about how the alarm needed to work; like their calling the police. They usually come out when they say they would. I would choose Wyandotte if I had to for alarm service.
    - Carol O.
  • A
    WYANDOTTE ALARM CO
    They were willing to come out and help us if we have a problem, like ATand T came out to install Internet and messed up their alarm, then they couldn't fix it, so we had to remove the Internet from them and then I had to call Wyandotte to come out and fix it, so that it would go off like it was supposed to and they didn't even charge me for that. When they installed it, there were some problems with our phone line and the guy sent someone to just work on our phone line, which he didn't have to do. They were a lot more reasonable than everybody else in terms of price. They are a friendly company. They work well and try to get through the service I need.
    - Carol O.
  • A
    WYANDOTTE ALARM CO
    I have been using them for about 20 years. They are very exceptional. They come out an assess everything first to really customize everything to your house. They are hooked up directly to themselves first and then to the police. They have excellent service. Whenever I have had any problems they are right there to fix it.
    - Catherine R.
  • A
    ADT Security Services
    ADT were on time. They were quick. I have been very pleased with the system. Their price was very good. I will continue to use them.
    - Joann W.
  • A
    Brink's Home Security Inc
    The best install experience I have ever had with any company.
    - L M.
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Home Security Companies in Dearborn

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