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Flooring reviews in Dearborn

  • A
    Great service ,very clean job,the installers are professional and trustworthy . I am glad I called this company. I never had to worry about anything. They provided me samples with different qualities.
    - Nessrine B.
  • F
    While the quote process was a breeze, I was extremely unhappy with lack of professionalism and the outright coercion used during the installation process. Essentially, the work I hired WoF to do was simply rip up the old kitchen floor (which was peel & stick) and install new, grouted LVT. Additionally I needed the transition pieces between the kitchen floor and hardwood of the hallways completed. I was assured at contract signature that this would be handled without issue and that it didn't need to be specified in the contract (big mistake). My installation was pushed back a day unexpectedly the week of installation, which was three full weeks after contract signature. I had planned to be available the original installation day but had to be at work the day of the installation; I was able to have my Dad there to let the installers in and monitor progress. After taking up the old kitchen floor, the installers noticed that the pieces provided to them by WoF would not do an adequate job for the transition between the new kitchen floor and the hardwood. They let me know, and I asked that they contact their installation manager to see what could be done about this, given that I'd specifically been assured it wouldn't be a problem. I also called the sales guy I had spoken to and the signed the contract with to see if we could find a solution. When I spoke to the sales person, they immediately asked if I had paid the second half of the cost already - I had left a check with my Dad at the house. The salesperson then said that if I did not agree to using quarter-round shoe molding for the transition pieces, that they would have their installers leave and come back a different day when I could be there. I asked for a minute to make a decision and to call back. Mind you, my kitchen is ripped up at this point. I called my Dad, who let me know that the installers *had stopped working now*. World of Floors was going to leave my kitchen ripped up unless I agreed to work that they themselves had not completed satisfactorily. So I had to agree to the solution which is not great - see attached photo. I will likely need to fix this myself or get another contractor to solve this for me as it is both pretty ugly and not particularly safe. Needless to say I will never use World of Floors again, and I would like to suggest avoiding them if at all possible.
    - Joseph T.
  • A
    From start to finish the work was amazing. We felt so comfortable with the entire process, they were very professional and walked us through the entire process. Our floors look beautiful, they didn���t take long at all to confirm the date to start and the timeline was on point. I would strongly recommend Functional Floors to everyone.
    - Mary Ann M.
  • A
    I definitely recommend World of Floors! I needed to get new floors installed at my house ASAP after I pulled up some carpet and realized the 130 year old hardwood underneath wasn't salvageable nor livable. Ralph was the first flooring company out of the many I contacted to get back to me with a whole plan. He did everything he could to work with my limited dates and tight timeline. They have a beautiful and extensive flooring selection that is very reasonably priced. The installers were also fantastic and worked quickly. They were all very patient with me as I had many questions about installation. I wanted it to be done right and they took all the time to make sure I understood the process and discussed different install options with me. I will definitely use them for future projects and recommend them.
    - Tom G.
  • A
    After doing much research on various local companies, I chose this company due to their ratings and price. They offered an option to have my furniture moved, but I elected to save the $600 and do it myself. We moved 4 rooms of furniture into our great room. The entire job was done by one person, Howard, who showed up on time, was meticulous, polite, and seemed to truly care about the quality of his work. He arrived daily around 8:30, and worked until around 1:00. The job took 5 days with 1 day of prep (he did a great job covering artwork, door openings, etc with plastic to control the dust) 2nd day was sanding, then 2 coats of oil based sealant. We were barely inconvenienced other than 2 days that we couldn't walk on the floors in that part of the house. I really liked having one person do the job; I had imagined a bunch of guys in my house and things getting broken... I was pleasantly surprised! The results are just beautiful, I would recommend them to anyone.
    - MARY B.
  • A
    Charles was our contact-point, and Aaron did the physical work. I was blown away by both. Charles was always quick to respond and followed up. Aaron does exceptional work and was always forthcoming with suggestions, samples, and information. He worked quickly and was extremely knowledgeable, personable, and professional throughout. Definitely would hire them again - he did amazing work for HALF the cost of several other contractors. I was naturally curious about the cost difference, but Aaron patiently answered all of my questions like a consummate professional and I'm ecstatic about his results! Thank you, Aaron and Charles - we love our new floors!
    - Jason D.
  • A
    Charles not only met our expectations, he hit them right out of the park. Even with all the obstacles he faced due to the way the hardwood floor was originally installed, he managed to do a great job getting most of the squeaking out! We even hired him a second time! He���s very meticulous and he cares about what he does. He is also very reasonable with his pricing.
    - Ismail S.
  • A
    Service was professional and he was very knowledgeable. We appreciated his suggestions regarding getting the look we were after. Still waiting on the final staining, but we expect more of the same professionalism we have had thus far.
    - Andrea O.
  • A
    Wow. Dana is a powerhouse. He took my call and was at my home in a couple of hours. He did the work the same night and even went out and bought grout which matched the custom color grout I have. He did all the work that evening, too. I was amazed. He's a very knowledgeable guy and a complete gentleman taking the time to explain everything. I couldn't ask for more.
    - Tarik A.
  • A
    Amazing!!! They were so professional and kind. I left them with my son and mom and they were so respectful and trusting. The end result was absolutely stunning and would defiantly call them again for other flooring needs. My carpet is perfect the color coordination of my home which he picked out for me because I was so undecided.
    - Abeer W.
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Flooring Installers in Dearborn

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